At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
The Role You’ll Play
- Drive the strategy, configuration, and scaling of Playlist’s global Apple and Windows device fleets using Jamf and Intune.
- Develop and maintain runbooks for future M&A scenarios—ensuring device management practices can scale securely and efficiently.
- Ensure endpoint fleets consistently meet Playlist’s security baselines and implement iterative improvements.
- Support integration planning and execution for systems related to mergers and acquisitions.
- Own and manage technical projects—including requirements gathering, task tracking, and stakeholder communication.
- Partner cross-functionally to identify and resolve technical or workflow-related friction points.
- Participate in the IT Engineering “shield” rotation to support escalations from our internal support team.
Experience You Bring
- 6+ years of IT Engineering experience in fast-paced, high-growth environments.
- 4+ years of hands-on experience managing MDM tools, especially Jamf and Intune.
- Proven track record in automating processes across Cloud SaaS platforms
- Advanced knowledge of cloud infrastructure and endpoint management
- Strong time management and prioritization skills, with a disciplined approach to documentation and knowledge sharing
- Experience influencing both short- and long-term IT strategy and roadmaps.
Must have experience with:
- Cloud platforms: Azure, AWS
- MDM tools: Jamf Pro (Connect + Protect), Microsoft Intune
- Server & device management: Windows Server, macOS device compliance
- SSO & Identity: Experience implementing SSO and managing identity systems
- System integration: Proficient in API-based integrations
Compliance & Security Knowledge
- Familiarity with leading IT and InfoSec frameworks:
- ITIL, COBIT, NIST, ISO 27001/27002, CIS Controls
- PCI, GDPR, HIPAA, SOX, HITRUST
- Understanding of regulatory requirements related to:
- PII, PHI, and financial data
- Data residency and international compliance standards
Additional Strengths
- Excellent verbal and written communication skills—able to explain complex technical topics to non-technical stakeholders.
- Comfortable presenting recommendations and documentation to business and executive audiences.
- Stakeholder management
Pay transparency
Playlist intends to pay all Team Members competitive wages and salaries that are motivational, fair, and equitable. The goal of our compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization.
Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.
The base salary range for this position in the United States is $122,000 - $150,000. The total compensation package for this position may also include a performance bonus, benefits, and/or other applicable incentive compensation plans.
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).
Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.
Skills Required
- 6+ years of IT Engineering experience in fast-paced, high-growth environments
- 4+ years of hands-on experience managing MDM tools, especially Jamf and Intune
- Experience automating processes across cloud SaaS platforms
- Advanced knowledge of cloud infrastructure and endpoint management
- Experience with Azure and AWS
- Experience with Jamf Pro, including Connect and Protect
- Experience with Microsoft Intune
- Experience managing Windows Server and macOS device compliance
- Experience implementing SSO and managing identity systems
- Proficiency with API-based system integrations
- Familiarity with ITIL, COBIT, NIST, ISO 27001/27002, and CIS Controls
- Knowledge of PCI, GDPR, HIPAA, SOX, and HITRUST requirements
- Understanding of PII, PHI, financial data, data residency, and international compliance standards
- Strong written and verbal communication skills
- Ability to explain complex technical topics to non-technical stakeholders
- Experience presenting recommendations and documentation to business and executive audiences
- Stakeholder management experience
Playlist Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Playlist and has not been reviewed or approved by Playlist.
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Healthcare Strength — Full medical benefits and comprehensive health coverage are emphasized, with mentions of strong ratings for parental leave and good overall coverage, aligning with a wellness-forward package.
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Leave & Time Off Breadth — Generous flexible time off (unlimited/FTO) is consistently highlighted, supporting work-life balance and including wellness days in some accounts.
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Wellbeing & Lifestyle Benefits — Wellness-oriented perks such as wellness stipends, Calm access, and discounted ClassPass are frequently noted and align with the company’s wellness mission.
Playlist Insights
What We Do
Playlist is the parent brand bringing together Mindbody, Booker, Kite, ClassPass, and EGYM. We are powering the experience economy and helping people live better lives, away from screens and into the moments that move them. Learn more at playlist.com
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