Top Senior Level Customer Success Jobs in Miami, FL

The Lead Customer Support oversees customer support operations, serving as the main point of contact for media and web support. Responsibilities include mentoring team members, managing ticket handling, escalating issues, and improving customer experiences. They also ensure adherence to communication policies and assist in performance evaluations.

The Regional Customer Success Manager - West at Viz.ai is responsible for enhancing client engagement with the Viz.ai technology. This involves overseeing customer experience, providing training, and implementing strategies to improve clinic outcomes while driving business growth through contract renewals and expansions.

The Customer Education Manager will create engaging training content, host live onboarding webinars, and work with various teams to enhance customer understanding of the Apollo platform. The role requires strong project management and communication skills to ensure content aligns with customer needs.

The Senior Customer Success Partner manages relationships with Tier 1 Strategic Accounts, focusing on revenue generation, managing subscriptions, conducting business reviews, and driving upsells while fostering strong client relationships and collaborating with marketing efforts.

The Senior Public Assistance Specialist will serve as a Subject Matter Expert in FEMA and Public Assistance program delivery, project worksheet development, and operational details. Responsibilities include analyzing FEMA issues, providing technical assistance, optimizing procedures, and maintaining communication with stakeholders, while ensuring superior customer service and travel to client sites as needed.

The Enterprise Customer Success Manager at Canonical is responsible for fostering customer relationships, onboarding new clients, managing complex projects, and identifying growth opportunities. The role demands excellent communication skills to collaborate cross-departmentally and enhance customer satisfaction while leveraging Canonical's wide array of products.

The Client Success Manager at Vital will enhance client engagement and retention by nurturing relationships with healthcare partners. This role focuses on supporting the adoption and effective utilization of Vital’s platform, ensuring measurable outcomes aligned with the partners' goals, and facilitating communication among stakeholders. The position requires travel and dedication to providing exceptional customer service.