Top Operations Jobs in Kansas City, MO

Manage partner account operations, reporting, data integrity, client onboarding, and cross-functional workflows. Evaluate data, recommend process improvements, assess operational readiness, and ensure client and partner deliverables meet quality standards. The role requires strong organization, analytical ability, communication, autonomy, and proficiency with spreadsheets and business intelligence tools.

Manage DraftKings Rewards operations by monitoring engagement, tier progression, reward utilization, and program economics. Analyze player behavior and performance data using SQL to identify improvements, validate reporting, and develop business cases. Coordinate testing, launches, and issue resolution for program enhancements while partnering with Analytics, Finance, and Loyalty Operations. Use AI and automation to improve workflows and analysis, and communicate recommendations to leadership.

The Director of Legal Operations will own Legal’s operating model, technology, AI strategy, budgeting, resourcing, vendor management, workflows, metrics, and change management. The role will modernize Legal through automation, secure AI deployment, standardized processes, knowledge management, demand management, and data-driven performance controls. This leader will partner with Engineering, Product, Security, Finance, and legal stakeholders to improve efficiency, manage risk, optimize costs, and enable attorneys to focus on strategic legal work.

Supports daily operational processes, materials management, workflow development, quality checks, vendor relationships, and audit documentation. Designs and improves processes, tracks issues and projects, develops user and system management protocols, and uses healthcare data analytics to drive operational improvements. The role also coordinates cross-functional work, prepares reporting and training resources, and presents operational matters to management.

Directs the company’s business systems, operations technology, automation standards, email deliverability, unified reporting, and AI enablement programs. Leads the Business Operations and AI Enablement teams, audits and improves Airtable and automation environments, manages vendors and IT helpdesk functions, partners with Engineering on data infrastructure, and drives cross-functional process improvements and technology adoption.

Owns the company’s business systems, automation standards, data layer, email deliverability, and AI enablement strategy. Leads Business Operations, including IT helpdesk, Airtable maintenance, vendor management, and process documentation. Audits and improves internal tools, reduces process inefficiencies, supports unified reporting across business systems, and manages cross-functional deployment of AI automations and agents.

Own and build the revenue operations function across Sales, Marketing, and Customer Success. Lead revenue strategy, GTM systems, lead routing, territory design, forecasting, reporting, deal desk, compensation planning, and cross-functional processes. Manage Salesforce, HubSpot, Gong, Intercom, warehouse integrations, APIs, Python, and AI tooling to improve data quality and operational efficiency. Partner with Finance, Analytics, and GTM leadership while managing a Revenue Operations Manager and directing GTM engineering resources.

Owns complex Deal Desk activities, including pricing, approvals, contract coordination, commercial risk assessment, and execution. Supports CPQ administration, workflow governance, forecasting, revenue planning, reporting, dashboards, data reconciliation, and data governance. Partners cross-functionally with Sales, Finance, Legal, Customer Success, and Operations to improve processes, systems, controls, and automation across the revenue lifecycle.

Oversee regional service delivery and customer operations across multiple states. Lead, coach, and develop teams; monitor KPIs; improve processes; allocate labor, budgets, and resources; resolve escalations; and coordinate with Sales, Service, Finance, and other regional leaders. The role supports continuous improvement, operational excellence, and company initiatives in a multi-site telecommunications environment. It is remote but requires travel as needed throughout the Mid-Atlantic region.

Own and improve the organization’s internal operating systems. Lead scorecard, OKR, and KPI implementation; translate strategy into measurable goals; develop operational frameworks and policies; optimize cross-functional processes; identify bottlenecks and risks; and manage the technology stack. The role requires hands-on strategic execution, documentation, training, communication, and organization-wide adoption in a distributed APAC-based team.

Leads strategic planning, operational execution, reporting, and infrastructure for Equip’s Care Operations function. Manages analysts and project managers, drives process improvement and change management, develops performance metrics and dashboards, and partners cross-functionally to scale care delivery and patient experience. The role translates organizational strategy into standardized, accountable systems while using SQL and operational analysis to identify trends and improve efficiency, compliance, and departmental performance.

Leads Commercial Strategy and Operations processes, including reporting, OKR management, forecasting, and planning. Translates business priorities into actionable plans, manages complex cross-functional initiatives, develops executive and Board materials, and provides data-driven insights to Commercial leaders. The role also improves processes, systems, and reporting while managing stakeholder communication, risks, dependencies, and implementation.

Leads product operations and strategy for Consumer Payments, partnering with the VP and squad leaders to translate strategy into execution. Owns operational rhythms, OKRs, roadmap summits, stakeholder alignment, cross-functional workflows, AI adoption, and process optimization. Uses data, analytics, and user research to identify opportunities and support business decisions while coordinating Engineering, Product, Compliance, Finance, and other teams.

Own the GTM systems infrastructure and enablement operations, including Salesforce architecture, integrations, tool implementation, vendor relationships, support queues, onboarding, knowledge bases, and lead-to-cash process documentation. Resolve operational bottlenecks through process redesign, automation, and tooling changes while partnering with IT, Engineering, RevOps, and leadership on technical requirements and systems roadmaps.

Owns the systems, data, pricing, forecasting, deal desk, reporting, territory design, quota setting, commissions, and processes connecting Sales, Marketing, Finance, and Customer Success. Leads revenue technology, data quality, commercial analytics, and board reporting while building and developing the Revenue Operations team to create a predictable revenue engine.

Manages remote Central Operations quality support teams, ensuring queue turnaround times, backlog targets, training execution, performance accountability, and operational excellence. Oversees onboarding, coaching, escalated issue resolution, process documentation, root-cause analysis, continuous improvement, and cross-functional collaboration. Supports employee development and succession planning while maintaining compliance with HIPAA, applicable regulations, and labor policies.

The role involves scaling go-to-market operations by building tools, automations, and dashboards for sales and product teams, collaborating across functions to enhance revenue generation, and overseeing analytics and reporting to drive growth.

Own the operational backbone for ElevenLabs’ partner ecosystem. Responsibilities include designing partner lifecycle processes, managing deal registration and referral workflows, attributing partner-sourced revenue, building dashboards and KPIs, supporting incentive programs, and advising Partnerships leadership. The role requires cross-functional collaboration with Sales, Finance, Marketing, Product, Data, and Legal, plus experimentation to improve partner pipeline, attribution, and revenue performance.

Own business operations priorities and cross-functional technical and security projects. Build project plans, coordinate stakeholders, manage timelines and dependencies, collect compliance evidence, improve processes, identify risks and blockers, and drive high-quality execution across People, IT, Finance, Security, and Operations.

Manage daily imaging operations, optimize workflow and capacity planning, maintain imaging equipment and DR processes, support and train staff, coordinate chain-of-custody/security, and represent the branch on DMS operations and implementation calls.

Provides executive leadership for end-to-end mortgage operations across retail and wholesale channels. Leads operational transformation through process redesign, AI, automation, performance management, technology optimization, and workforce planning. Oversees processing, underwriting, appraisal, closing, funding, post-closing, securitization diligence, compliance, quality, capacity, and customer experience. Partners with Technology, Product, Risk, Finance, Capital Markets, and Compliance to reduce costs and cycle times while scaling operations within existing headcount.

Own and optimize Scorpion’s revenue operations infrastructure, including Salesforce, data architecture, analytics, forecasting, reporting, integrations, automation, and AI enablement. Build dashboards and governance processes, improve forecast accuracy and funnel operations, analyze revenue performance, and advise executives on risks and growth opportunities. Collaborate cross-functionally with Sales, Marketing, Finance, Customer Success, and Product while leading initiatives through technical expertise and influence rather than direct management.

Build and lead Keycard’s revenue operations function from the ground up. Own funnel definitions, forecasting, capacity planning, territories, quotas, post-sales metrics, CRM strategy, and GTM reporting. Bring HubSpot and Clay operations in-house, integrate systems, automate lead routing and nurture workflows, and establish self-serve handoffs. Partner cross-functionally with Sales, Marketing, Product, founders, and post-sales to create scalable enterprise and developer-led revenue motions, with potential to build an operations team.

Own and improve the legal function’s operations, technology, workflows, and automation. Manage Ironclad CLM workflows, matter management, e-billing, AI-assisted legal processes, outside counsel relationships, reporting, and performance metrics. Partner with Finance, IT, and business teams to scale legal processes, implement new tools, and improve operational efficiency across a rapidly growing global organization.

Leads enterprise cloud Operations and Maintenance services across Azure and Microsoft 365 for a large defense customer. Owns service performance, SLAs, KPIs, incident and problem management, operational readiness, service transitions, risk mitigation, and continuous improvement. Manages a multidisciplinary organization exceeding 50 employees, provides executive-level customer leadership, oversees operational acceptance reviews, and ensures production services meet support, security, compliance, and business continuity requirements.