Top Customer Success Jobs in Jacksonville, FL

Own post-onboarding relationships for a portfolio of SaaS CRM clients in the medical aesthetics sector. Drive adoption, conduct success reviews, optimize workflows and automations, troubleshoot integrations and messaging, monitor account health, identify expansion opportunities, and maintain client success plans. The role requires hands-on CRM expertise, strong troubleshooting and communication skills, client-call leadership, and the ability to manage multiple accounts remotely.

Own the customer lifecycle from onboarding and deployment through adoption, renewals, and account expansion. Coordinate cross-functional implementation efforts, analyze platform usage, conduct QBRs, manage executive relationships, identify upsell opportunities, and serve as a product expert. The role requires strong project management, communication, analytical, and stakeholder management skills, cybersecurity experience—particularly in OT—and approximately 30% customer travel.

The Customer Success Manager will manage client relationships from onboarding to ongoing support, ensuring satisfaction and timely delivery of projects.

Own the post-sales customer journey for manufacturing-focused SaaS clients, including onboarding, training, adoption, success planning, renewals, expansion, executive business reviews, and escalations. Analyze usage data to demonstrate ROI, build customer advocacy, and identify risks. Collaborate with Product, Engineering, Support, Sales, and Marketing to address customer needs and influence product roadmap and go-to-market strategy.

Provides the technical layer behind Customer Success by improving implementation handoffs, enabling Account Managers, leading post-go-live discovery and solutioning, and resolving escalations. The role diagnoses CRM, workflow, integration, reporting, and AI-agent issues; develops configuration guidance and enablement materials; coordinates with Support, Engineering, Product, Implementation, and Professional Services; and translates customer needs into scalable solutions and best practices for higher education use cases.

Manage a portfolio of 220+ mid-market customer accounts after onboarding. Drive product adoption, customer health, retention, renewals, and expansion through strategic, digital, and AI-enabled engagement. Monitor usage trends, identify risks, support escalations, advocate for customer needs, and collaborate cross-functionally on improvements. The role requires strong communication, customer data analysis, prioritization, SaaS customer success experience, and comfort using AI tools and evolving technologies.

Owns a portfolio of approximately 40–50 mid-market accounts, driving onboarding, adoption, retention, renewals, expansion, business reviews, and customer advocacy. Builds strategic relationships, monitors customer health, aligns product value with business outcomes, and collaborates cross-functionally with Sales, Product, Support, and Marketing. Uses AI tools to improve account research, customer insights, success planning, risk identification, and workflow efficiency.

Supports customers through ticket triage, emergency phone support, technical guidance, and best-practice consultation. Processes customer materials through glossary development tools, validates glossaries using human and machine testing, and assists with customer success workflows, tracking, reporting, and sales data requests. The role is fully remote and focused on helping clients deliver accurate real-time translation events.

Own customer onboarding, rollout, training, adoption, retention, renewals, and expansion for automotive dealership accounts. Lead customer relationships, operating cadences, QBRs, escalations, and KPI tracking while coordinating with product and engineering. Provide feedback to improve the product and customer success playbooks. The role is remote within Florida and requires regular travel to dealerships statewide.

Manage strategic employer and health plan relationships as Pomelo Care’s primary customer contact. Lead implementations, business reviews, retention and expansion initiatives, risk mitigation, customer advocacy, and cross-functional projects. Use customer data and feedback to identify trends, improve outcomes, and deliver measurable value to clients, employers, and patients.

Owns strategic customer success for complex financial services accounts, building executive partnerships and long-term success plans. Leads cloud, data, security, digital workplace, and AI transformation initiatives across global teams and workstreams. Coordinates Microsoft, partner, and customer stakeholders, drives adoption and measurable business outcomes, manages risks and escalations, and coaches others. The role requires substantial customer-facing consulting or portfolio management experience, executive presence, and experience with enterprise transformation in regulated industries.

Provides post-sale support for B2B marketing campaigns and data services, serving as a bridge between customers, sales, and operations. Responsibilities include resolving inquiries, escalating issues, supporting campaign execution, developing customer success strategies, presenting reports and QBRs, tracking cases in Salesforce, and using Qlik and proprietary platforms. Requires strong communication, problem-solving, independence, and expertise in database marketing and SaaS platforms.

Own post-sales relationships for a portfolio of Series B+ tech clients, lead implementations and onboarding (including ATS/HRIS API integrations and SSO), develop success plans tied to hiring goals, train client teams, analyze and present ROI metrics, advocate customer needs to product, and drive adoption and upsell across Symbal's AI recruiting platform.

Own customers’ technical journey from pre-sale proofs of concept through deployment, adoption, renewals, and expansion. Guide architecture, migrations, ingestion pipelines, dashboards, alerts, and observability best practices while coordinating escalations with support and engineering. Build customer relationships, monitor account health, identify risks and opportunities, gather product feedback, and create repeatable onboarding and migration playbooks.

Supports customers by responding to inquiries, resolving service and billing issues, managing renewals and account adjustments, tracking interactions in Salesforce, and escalating needs internally. The role focuses on customer relationships, product adoption, issue resolution, contract and invoice analysis, and meeting resolution targets. Candidates should have at least one year of customer service, customer success, or inside sales experience, preferably in a regulated industry.

Manage B2B SaaS customer relationships by aligning business goals with product capabilities, driving adoption, retention, and expansion. Develop success plans, analyze account data, conduct business reviews, manage risks, collaborate cross-functionally, and support training and feature adoption. Use AI tools responsibly to improve account analysis, support workflows, and productivity while protecting client data.

Leads strategic customer success for enterprise accounts, overseeing onboarding, adoption, optimization, renewals, and expansion. Builds executive relationships, conducts business reviews, develops success plans, and drives measurable value from NICE CXone, AI, automation, and analytics capabilities. Coordinates matrixed internal teams, resolves risks, supports account growth, and informs product innovation. Requires extensive SaaS or CCaaS customer success experience, NICE CXone or comparable platform expertise, enterprise account management, and executive communication skills.

Manage a ~60-account mid-market book to drive adoption, retention, and expansion of Ashby. Deliver product trainings, strategic guidance, and partnership reviews; become a product and domain expert; collaborate cross-functionally to advocate for customers and improve workflows, integrations, and long-term value realization.

Leads Bask’s entire post-sale customer experience, including onboarding, retention, expansion, renewals, customer health, and escalations. Builds and manages the Customer Success organization, establishes segmentation and operating models, develops scalable playbooks, implements tooling, and owns retention and revenue metrics. Partners with Product, Engineering, Sales, Operations, Pharmacy, and Support to represent customer needs, improve the platform, and drive adoption across enterprise and growth accounts.

Manage a portfolio of K-12 education customers, serving as the primary post-sales contact and driving adoption, satisfaction, renewals, retention, and account expansion. Partner with Account Executives and internal teams throughout the customer lifecycle, deliver training and enablement, resolve issues, collect feedback, analyze customer data, and manage revenue performance. Provide high-touch support to strategic school districts, including in-person visits and executive relationship management.

Provides post-sales technical leadership for strategic IoT customers. Partners with Customer Success Managers to optimize deployments, advise on architectures, troubleshoot connectivity and system issues, lead technical discovery and demonstrations, support renewals and account expansion, and translate customer needs into business-aligned solutions. Collaborates with product and engineering teams while identifying adoption, optimization, and cross-selling opportunities.

Manage school district accounts as a trusted advisor, driving customer satisfaction, retention, renewals, and revenue growth. Build relationships with decision-makers, conduct business reviews, identify risks, manage pricing and RFPs, and pursue upselling and cross-selling opportunities. Coordinate internal resources, provide customer education, communicate feedback, and advocate for solutions that improve customer outcomes. This remote Florida-based role requires up to 33% travel.

Own the post-sale customer journey for a portfolio of nonprofit and grant-writing SaaS customers, including onboarding, engagement, retention, renewals, and expansion. Manage account health, adoption metrics, business reviews, success plans, and complex annual renewal cycles. Build leadership-level relationships, identify growth opportunities, advocate for customer needs internally, and collaborate with enablement, revenue, and product teams.

Own a high-value enterprise account, driving adoption, renewals, retention, expansion, and customer satisfaction. Build strategic relationships across business units, agencies, and departments; design scalable onboarding and training programs; use data insights to improve engagement; advocate for customer needs with Product, Engineering, and Creative; and contribute to customer success playbooks and enablement initiatives.

Manage post-sale relationships for SMB and VIP customers, drive adoption and retention, conduct QBRs, monitor health scores and usage, coordinate escalations with Support/Product, and maintain CRM records while identifying upsell opportunities.