Top Operations Manager Jobs in Indianapolis, IN

Manage DraftKings Rewards operations by monitoring engagement, tier progression, reward utilization, and program economics. Analyze player behavior and performance data using SQL to identify improvements, validate reporting, and develop business cases. Coordinate testing, launches, and issue resolution for program enhancements while partnering with Analytics, Finance, and Loyalty Operations. Use AI and automation to improve workflows and analysis, and communicate recommendations to leadership.

Oversee pre-litigation operations for a personal injury law firm, managing case managers, paralegals, and team leads. Responsibilities include workload assignment, performance management, workflow optimization, SOP development, compliance, KPI monitoring, case documentation, and cross-department coordination. The role ensures cases progress efficiently from intake through litigation while maintaining quality, productivity, and client service standards.

Leads product operations and strategy for Consumer Payments, partnering with the VP and squad leaders to translate strategy into execution. Owns operational rhythms, OKRs, roadmap summits, stakeholder alignment, cross-functional workflows, AI adoption, and process optimization. Uses data, analytics, and user research to identify opportunities and support business decisions while coordinating Engineering, Product, Compliance, Finance, and other teams.

Own the GTM systems infrastructure and enablement operations, including Salesforce architecture, integrations, tool implementation, vendor relationships, support queues, onboarding, knowledge bases, and lead-to-cash process documentation. Resolve operational bottlenecks through process redesign, automation, and tooling changes while partnering with IT, Engineering, RevOps, and leadership on technical requirements and systems roadmaps.

Manages remote Central Operations quality support teams, ensuring queue turnaround times, backlog targets, training execution, performance accountability, and operational excellence. Oversees onboarding, coaching, escalated issue resolution, process documentation, root-cause analysis, continuous improvement, and cross-functional collaboration. Supports employee development and succession planning while maintaining compliance with HIPAA, applicable regulations, and labor policies.

Designs and improves the legal department’s operating model, including intake, triage, marketing review, contract management, knowledge management, and e-billing. Leads legal technology selection and implementation, develops playbooks and self-service resources, builds performance dashboards, supports budgeting and strategic planning, and coordinates cross-functional initiatives with Finance, IT, Marketing, executives, vendors, and outside counsel.

Own business operations priorities and cross-functional technical and security projects. Build project plans, coordinate stakeholders, manage timelines and dependencies, collect compliance evidence, improve processes, identify risks and blockers, and drive high-quality execution across People, IT, Finance, Security, and Operations.

Leads national Commercial Risk operations by developing standards, streamlining workflows, ensuring regulatory and audit compliance, optimizing agency management systems, establishing KPI dashboards, and guiding regional teams through process improvements, change initiatives, and organizational integrations.

Manage Customer Success operations, Salesforce and business-system administration, integrations, reporting, and process improvement. Support AI and automation use cases from discovery through deployment, monitoring, documentation, training, and continuous improvement. Maintain data quality, privacy, security, and responsible-use controls while coordinating cross-functional projects and stakeholders. The role requires hands-on Salesforce expertise, systems troubleshooting, analytics, and experience delivering practical AI or automation solutions in a technology-driven environment.

Oversee litigation operations across multiple states by supervising and developing Team Leads, implementing standardized SOPs, monitoring case workflows and deadlines, coordinating cross-state initiatives, delivering training, and analyzing Filevine and BigQuery performance data. The role ensures consistent litigation execution, balanced caseloads, compliance with court procedures and statutes of limitations, timely phase progression, and accountability across distributed litigation teams.

Manage end-to-end product operations, coordinating product, engineering, and operations teams to ensure efficient feature and solution delivery. Track and optimize performance metrics, resolve operational roadblocks, manage product-update communications, and use data-driven insights to improve processes and support product success. The role requires strong analytical, communication, organizational, and continuous-improvement skills in a fast-paced, ambiguous environment.

Design insurance policy-processing scenarios, create operational reference materials, evaluate AI-generated responses, and provide feedback on policy lifecycle accuracy. The role covers intake, binding, issuance, endorsements, billing, renewals, cancellations, reinstatements, documentation, quality control, and servicing workflows. Candidates need at least two years of policy administration, underwriting operations, insurance servicing, or premium operations experience, along with strong process discipline and knowledge of policy administration systems.

Manages administrative, financial, and back-end business operations for a remote accounting firm. Responsibilities include recordkeeping, scheduling, vendor coordination, invoicing, expense tracking, budgeting, reporting, project management, systems administration, SOP development, workflow improvement, and risk identification. The role partners with leadership to improve operational efficiency and maintain internal tools and processes.

Leads strategic workforce management for Customer Experience operations, including AI-informed capacity planning, forecasting, scenario modeling, staffing plans, cost modeling, and automation productivity analysis. Partners with Finance, Product, Legal, Compliance, and senior leadership to align workforce priorities, regulatory readiness, and resourcing decisions. Drives strategic initiatives from business case development through execution and serves as a workforce planning center of excellence.

Manages global central operations by supporting partner leadership, ensuring SLA and quality performance, aligning workflows with SOPs, overseeing change initiatives, resolving escalations, and driving process improvement, automation, and digital transformation. The role coordinates with internal and global stakeholders on workforce planning, reporting, access management, operational targets, compliance, and transition milestones while supporting continuous operational excellence.

Lead the launch and ongoing delivery of enterprise payer enrollment accounts. Build teams, workflows, reporting, metrics, and client operating rhythms; manage SLA performance, quality, escalations, offshore and vendor teams, client relationships, and account economics. Partner with Product and Engineering to automate processes, improve productivity, reduce costs, and scale successful operating models across additional enterprise clients.

Manage end-to-end billing and revenue operations, including invoicing, collections, revenue reconciliation, trend analysis, reporting, process improvement, and internal controls. Collaborate with finance, sales, and operations teams to align billing with contracts and delivered services, resolve discrepancies, improve collections, and provide trusted revenue insights to leadership.

Own marketing and revenue operations systems, including Marketo programs, segmentation, scoring, QA, lead routing, enrichment, lifecycle models, deduplication, and Salesforce administration. Partner with Marketing, Sales, and BDR teams to improve data quality, pipeline velocity, reporting, and operational efficiency. Build scalable workflows and automation, prioritize cross-functional requests, and convert recurring issues into durable processes.

Manages an Operations Support team responsible for Oracle and related database maintenance, data cleansing, reporting, system integration, coding standards, and project support. Oversees employee performance, service-level metrics, budgets, policies, productivity, and customer satisfaction. Provides technical and operational guidance, coordinates database changes and enhancements, and analyzes project impacts across the organization.

Manages an Operations Support team responsible for Oracle and related database maintenance, data cleansing, reporting, system integration, coding standards, and project support. Oversees employee performance, service-level metrics, budgets, staffing costs, policies, and operational goals. Provides technical and operational guidance, analyzes project impacts, supports database enhancements, and coordinates cross-functional initiatives with IT and other departments.

Owns visit delivery, SLA attainment, clinician cost, roster health, and operational performance for assigned telehealth marketplace programs. Responsibilities include staffing strategy, data analysis, incentive deployment, real-time escalation playbooks, AI-agent oversight, client launches, program configuration, and cross-functional partnership. The role also supports client reviews, supply readiness, program expansions, and continuous improvement across Marketplace Operations.

Own and operate end-to-end claims servicing for treaty and delegated authority reinsurance portfolios. Responsibilities include claims intake, triage, tracking, escalation, bordereaux and reserve coordination, settlement support, stakeholder management, reporting, audit controls, and process improvement. The role requires reducing claim ageing, resolving data and payment issues, maintaining accurate financial status records, and ensuring claims handling aligns with contract terms, authorities, and compliance requirements.

Owns the operational integrity of Lloyds business across placement and servicing. Responsibilities include reviewing operational readiness, coordinating contract and transaction setup, managing reconciliations and exceptions, ensuring accurate premium, claims, bordereaux, and market processing, creating controls and training, and advising on workflows, data requirements, products, and systems changes.

Own post-sales strategy and operations for the Customer Success organization. Lead planning, segmentation, book design, forecasting, reporting, operating cadences, renewal and churn reviews, and executive business partnerships. Drive cross-functional GTM initiatives across Sales, Marketing, Product, Finance, and Support. Use SQL, spreadsheets, and BI tools to analyze performance, improve coverage models, and develop customer retention and expansion processes.

Leads nationwide operational excellence for Employee Benefits operations by developing standards, streamlining workflows, ensuring regulatory and audit compliance, optimizing agency management systems, establishing KPIs, and driving continuous improvement. Partners with regional leaders, technology teams, client service groups, and senior management to implement cross-functional initiatives, provide operational expertise, and manage integrations during mergers, acquisitions, or restructuring.