Top Operations Management Jobs in Amsterdam

Design and run scalable content operations: build AI-assisted production pipelines, governance, localization frameworks, and reporting to turn content production into a repeatable global growth engine.

Lead analytics and sales operations for New Markets, advise commercial leadership, translate data into actionable strategy, set targets and KPIs, own lead allocation and performance processes, operationalize initiatives, build scalable tools and AI-enabled automation, and manage a team across analytics and sales operations.

Lead and develop a hospitality team to deliver exceptional service and food standards. Build client relationships, mentor staff, manage budgets and KPIs (Health & Safety, Sustainability, Financial, Governance), prioritise projects in a fast-paced environment, and ensure high organisational and communication standards. Work full-time (38 hrs/week) with flexible hours for events.

Centralize and scale global event operations by building SOPs, managing the event tech stack (Cvent, Jifflenow, iCapture), integrating data with Marketo and Salesforce, automating event measurement and ROI dashboards, managing vendor relationships, and training 22 regional event managers.

Manage datacenter operations and people to ensure service quality, SLA compliance, safety, and budget alignment. Drive service delivery, incident response, cross-functional partnerships, workforce development, and continuous improvement for critical IT and facility infrastructure.

Own and optimize end-to-end logistics and fulfillment product processes. Define success metrics, manage product backlogs, synthesize stakeholder feedback, partner with engineering and operations to deliver and launch features, and use data, AI, and automation to drive continuous improvements across global operations.

Manage day-to-day Enterprise client operations, track workflows and deliverables, support client onboarding and expansion, and identify process improvements. Develop SOPs, implement new workflows, maintain accurate Client Success data, manage dashboards and operational tools, and coordinate with Client Success, Talent, Product, and other teams. The role combines hands-on execution, stakeholder coordination, process documentation, data quality, and workflow optimization.

Lead end-to-end strategic initiatives for Regulatory & Compliance: market expansion, licensing roadmaps, operating model redesigns, and AI/automation deployments. Partner with Product, Engineering, Risk and regional teams, advise senior leadership, craft executive materials, and define performance metrics to scale global compliance operations.

Leads strategy, delivery, governance, adoption, and lifecycle management for agentic AI products across Pfizer’s regulated manufacturing network. Defines use cases, roadmaps, evaluation frameworks, guardrails, success metrics, and value-realization models while partnering with manufacturing, engineering, data, quality, cybersecurity, and business teams. Oversees pilots, production deployment, monitoring, continuous improvement, responsible AI, and scaling of intelligent manufacturing capabilities.

Lead overseas P2P market expansion and merchant ecosystem management. Drive operational improvements across onboarding, liquidity, payment processing, dispute resolution, and P2P KPIs. Collaborate with Product and Engineering on feature and workflow improvements, perform data analysis and competitive intelligence, and adapt strategies to regulatory and market changes to deliver measurable growth.

Lead regional P2P market expansion and merchant ecosystem management, optimize operations and workflows, collaborate with product and engineering, monitor KPIs and competitor activity, and implement data-driven strategies to improve liquidity, completion rates, and dispute handling.

Senior, hands-on role supporting the CEO by managing a global private office and an administrative team, executing executive and personal tasks, coordinating complex travel and events, implementing SOPs and productivity systems, and ensuring confidentiality, operational excellence, and stakeholder satisfaction across multiple time zones.

Manage daily 3PL operations, ensure compliance, coordinate order fulfillment, monitor service performance, and drive continuous improvement for logistics.

Lead regional partnerships and operations across Benelux: drive performance, manage partners, run improvement projects, analyze KPIs, negotiate agreements, coordinate with HQ/tech/local teams, and perform field visits to ensure service quality.

Manage cross-functional projects between trading, risk, and tech teams; build and maintain real-time trading and risk dashboards; improve reporting and processes; define KPIs and deliver data-driven updates to senior management.

Lead day-to-day customer support operations across internal teams and BPO partners in a 24/7, high-volume digital environment. Ensure service stability, monitor key metrics, identify risks, coordinate incident responses, drive process improvements, and develop operational capability and team performance.

Manage EU operations staff (shipping, receiving, supply chain planning, production technicians); enforce SOPs; monitor and replenish inventory; document shipments and sales; create inventory and adjustment reports; process and track purchase orders; perform other assigned operational duties.

Own the end-to-end process converting product, marketing, and account signals into qualified sales opportunities. Build qualification criteria, routing rules, data enrichment and automation, partner across product/marketing/sales/analytics, create feedback loops, and measure and optimize funnel conversion and data quality.

Lead and own payment operations strategy and metrics for a global, remote product. Manage fraud prevention, risk, KYC, compliance, investigations, partner escalations, and performance optimizations. Collaborate with product and engineering, recruit and lead a geographically distributed payments team, and implement policies and process improvements to enhance payment acceptance, conversion, and customer experience.

Lead Amsterdam procurement operations and help build the global Req-to-Pay operating system. Stabilize R2P processes, improve Coupa and downstream data quality, embed AI/automation (agentic intake, AI-driven orchestration), deliver spend reporting, enable suppliers, and manage stakeholder adoption across Procurement, Finance, AP and Legal.

Lead Benelux third-party fulfilment and last-mile operations, manage 3PL and courier partners, implement and optimise KPIs (OTIF, packing accuracy), run S&OP and volume forecasts, coordinate inbound imports and customs, support product launches and cross-market initiatives, and collaborate with customer service, marketing and European operations teams to scale the business.

Lead partner ecosystem strategy and operations: build channel program infrastructure, track partner-attributed pipeline in Salesforce, create reporting and territory logic, administer partner tools and portals, maintain documentation and training, manage partner tiering and certifications, and partner cross-functionally to operationalize GTM motions and resolve escalations.

Own and maintain CX platforms (Zendesk, Vitally), build and run automations and integrations, support AI-enabled workflows, manage intake and delivery of platform requests, ensure change management, documentation, and cross-functional partnership to improve reliability and scale of support and customer success tooling.

Lead Benelux customer-facing operations across customer care, logistics, warranty, and new demand models. Manage a 15+ support team, own escalations and recovery, ensure quality, optimize inbound/outbound logistics and partner relationships, and implement operational improvements with product and central teams.

Owns EMEA commercial operations from quotation and order processing through provisioning, invoicing, renewals, and partner management. Coordinates Commercial, Customer Success, Finance, Legal, HQ, and external partners; resolves operational blockers, supports new-market readiness, tracks receivables and renewals, and standardizes recurring processes. This independent contributor role requires strong ownership, cross-functional coordination, and experience with B2B operations across multiple countries.