Top Operations Management Jobs in Amsterdam

Leads global market launches, owning operations and logistics P&L across new countries. Responsibilities include designing import and export processes, managing duties and regulatory requirements, selecting customs brokers, negotiating freight and warehousing, creating repeatable market playbooks, partnering with product and engineering on launch tooling, and managing expansion support teams.

Manage daily embedded insurance operations, including claims handling, customer support, policy servicing, carrier and broker relationships, risk reporting, compliance, underwriting support, and product development. The role coordinates with insurance, actuarial, technology, and business teams to improve workflows, launch scalable products, and maintain strong service quality. Fluency in Dutch and English is required, with German preferred. The position is based in or requires relocation to Amsterdam.

Leads APAC merchant risk operations for payments, owning team performance, service levels, quality, fraud and chargeback metrics, investigations, monitoring, and escalation workflows. Partners with Legal, Risk, Compliance, Product, and Engineering to implement controls and improve risk tooling. Drives automation and AI adoption, manages senior staff across locations, influences stakeholders, and ensures portfolio risk aligns with enterprise risk appetite.

Manage robotic construction deployments from planning through delivery. Responsibilities include coordinating robots, personnel, subcontractors, and construction-site stakeholders; overseeing teams; owning deployment P&L and unit economics; improving operational processes; managing customer relationships; supporting business growth; and translating field issues to engineering and R&D teams. The role is fully onsite and requires hands-on leadership in high-pressure, rapidly changing construction environments.

Manage road freight operations by developing supply chain solutions, negotiating carrier rates, assigning trucks to loads, resolving shipment issues, and ensuring customer requirements are met. The role includes building customer and carrier relationships, researching new carriers, monitoring market trends, securing backup capacity, and providing shipment updates. Strong communication, negotiation, problem-solving, teamwork, and entrepreneurial skills are required.

Manage digital media operations for global clients across multiple markets. The role develops and implements standardized processes, playbooks, data governance, taxonomy, quality control, platform documentation, configuration, monitoring, and remediation. It bridges media planning and implementation teams, supports operational rollouts, monitors KPIs, resolves technical issues, and improves workflows. Success requires extensive digital media operations experience, strong ad technology knowledge, cross-functional collaboration, and the ability to explain technical concepts to varied stakeholders.

Manage digital media operations for global clients across multiple markets. Develop and implement standardized processes, playbooks, data governance, taxonomy, quality controls, platform configurations, and workflow improvements. Monitor platform health, operational KPIs, data accuracy, and contractual targets while coordinating global, local, and offshore teams. Support technical execution, issue resolution, onboarding, automation, and continuous process optimization across digital media platforms.

Lead and own payment operations strategy and metrics for a global, remote product. Manage fraud prevention, risk, KYC, compliance, investigations, partner escalations, and performance optimizations. Collaborate with product and engineering, recruit and lead a geographically distributed payments team, and implement policies and process improvements to enhance payment acceptance, conversion, and customer experience.

Owns Revenue Operations across Sales, Customer Success, and Marketing. Responsibilities include running pipeline reviews and QBRs, interpreting GTM data, translating business needs into build-ready briefs, improving processes, supporting planning and quota setting, and driving automation. The role requires CRM proficiency, cross-functional communication, and experience in RevOps or related operations within a B2B SaaS environment.

Leads sales operations for Zoom’s EMEA Central segment, partnering with sales leadership and cross-functional teams on quota and territory planning, pipeline health, forecasting, KPI frameworks, executive reporting, and go-to-market planning. The role analyzes complex business problems, improves sales productivity, streamlines workflows, supports sales technology implementations, and translates data into strategic recommendations for senior stakeholders.

Lead overseas P2P market expansion and merchant ecosystem management. Drive operational improvements across onboarding, liquidity, payment processing, dispute resolution, and P2P KPIs. Collaborate with Product and Engineering on feature and workflow improvements, perform data analysis and competitive intelligence, and adapt strategies to regulatory and market changes to deliver measurable growth.

Oversee delivery operations across multiple hubs and cities, resolve service and cost issues, standardize processes, improve productivity, and scale operating models. The role monitors KPIs, analyzes performance data, leads operational initiatives, maintains SOPs, and coordinates changes with Technology, Finance, HR, Sales, Planning, and hub teams.

Drive execution of flagship AI programs across Prosus portfolio companies. Translate strategy into structured programs with clear objectives, owners, milestones, governance, OKRs, and reporting. Align senior technical and business stakeholders, facilitate reviews, resolve dependencies, escalate risks, and prepare executive and board communications. The role operates across cultures and time zones, supports AI product and engineering teams, and requires regular travel to portfolio companies in Europe, Latin America, and India.

Manages global digital media operations across multiple markets, developing standardized processes, playbooks, taxonomy, data governance, platform configurations, quality controls, and automation. Partners with global and local teams to align media workflows with reporting and insights objectives, monitor operational KPIs, maintain platform health, resolve technical issues, onboard users, and improve end-to-end delivery. Requires extensive digital media operations experience and strong knowledge of ad technology platforms.

Manage digital media operations for global clients, including process optimization, automation, data governance, taxonomy, quality control, platform configuration, documentation, KPI monitoring, and issue resolution. Collaborate with global and local teams to align media workflows with reporting and insights objectives, develop playbooks, support process adoption, and maintain platform health across multiple markets.

Lead company-wide strategy and execution: run end-to-end strategic projects, align cross-functional stakeholders, design strategic planning and goal-setting, drive business operations rhythms and reviews, create leadership decision materials, and solve ambiguous problems with structured, pragmatic recommendations.

Owns OpenUp’s revenue operations systems and processes across CRM administration, data quality, forecasting, reporting, quarter-end close, and commercial workflows. Builds and maintains AI-powered tools using HubSpot, Apollo, and LLM APIs to support Sales, Customer Success, Marketing, and Finance. Responsibilities include CRM architecture, integrations, pipeline hygiene, SaaS metrics, enablement, documentation, tool prioritization, and ongoing monitoring and improvement.

Own vendor and outsourcing-partner relationships and customer-service operations across support channels. Lead governance, business reviews, escalations, service delivery, SLA and quality performance, campaigns, incident and compliance management, and continuous improvement. Drive AI and automation initiatives that improve efficiency and customer experience while supporting training, knowledge sharing, and best-practice adoption. The role requires regular visits to partner contact centers and fluent Dutch.

Own and optimize end-to-end logistics and fulfillment product processes. Define success metrics, manage product backlogs, synthesize stakeholder feedback, partner with engineering and operations to deliver and launch features, and use data, AI, and automation to drive continuous improvements across global operations.

Own daily fulfillment-area performance across safety, quality, productivity, and delivery KPIs. Lead teams and shifts, supervise floor operations, manage incidents and planning escalations, and use data to drive continuous improvement. The role requires hands-on leadership in high-volume fulfillment environments, Lean experience, analytical ability, and flexibility to work across Picnic sites in the Netherlands.

Manages daily customer transport operations, account relationships, business reviews, escalations, and operational performance. Leads a team while remaining hands-on, delegates work, translates performance data into actions, coordinates responses during high-pressure situations, and builds team morale and culture. The role requires Dutch and English communication, strong customer relationship skills, analytical ability, and experience in dynamic operational environments. Logistics or supply chain experience and people management are preferred.

Senior, hands-on role supporting the CEO by managing a global private office and an administrative team, executing executive and personal tasks, coordinating complex travel and events, implementing SOPs and productivity systems, and ensuring confidentiality, operational excellence, and stakeholder satisfaction across multiple time zones.

Manage cross-functional projects between trading, risk, and tech teams; build and maintain real-time trading and risk dashboards; improve reporting and processes; define KPIs and deliver data-driven updates to senior management.

Lead day-to-day customer support operations across internal teams and BPO partners in a 24/7, high-volume digital environment. Ensure service stability, monitor key metrics, identify risks, coordinate incident responses, drive process improvements, and develop operational capability and team performance.

Manage EU operations staff (shipping, receiving, supply chain planning, production technicians); enforce SOPs; monitor and replenish inventory; document shipments and sales; create inventory and adjustment reports; process and track purchase orders; perform other assigned operational duties.