Operations Manager

Operations Manager – Fashion Boutique Amsterdam

Reporting directly to the Boutique Director, the Operations Manager contributes to the piloting of the performance of the boutique, ensures the smooth-running of daily operations and implements projects to enhance the operational efficiency and the financial health of the boutique and ultimately elevate the client experience.

What impact you can create at CHANEL

As part of boutique management committee, you work closely with your pears to define and execute the boutique strategy in line with the brand priorities. Your role is based on several axes:

Ensuring the financial health of the boutique

• Monitoring retail indicators such as turnover, sell-through, boutique traffic and proposing corrective actions where required
• Contributing to the setting and piloting of sales targets for the boutique and the Fashion advisors
• Reporting on stock and collection performances to optimize buying decisions and sales performance with a specific focus on ensuring product availability, out-of-stock or over-stock situations and proposing corrective actions
• Anticipating business evolutions and supporting boutique management in building strategic action plans to address them
• Preparing the required analyses for weekly and monthly meetings, as well as for each buying session, to ensure a clear understanding and a comprehensive overview

Enhancing daily operations and taking responsibility for cash, stock, care&repair and alteration activities

• Supervising the management, organization and optimization of these activities within the boutique
• Creating the conditions and providing the adequate support, including some field operational support (performing inventories, handling the till, etc.) so that all targets are met in all of these activities
• Orchestrating the roll-out and follow-up of strategic retail projects such as RFID, new tools etc.
• Ensuring all cash, inventory and security procedures are followed and comply with regulations
• Taking a leadership role of expertise over all processes and procedures and supporting the team in the adoption of new procedures
• Playing a key role in the orchestration of Chanel&Moi program in collaboration with marketing manager

Motivating the back-office teams (cash, stock, care&repair and alteration) to create the conditions that promote an expectation-exceeding client journey

• Managing the back-office team (cash, stock, care&repair and alteration) in terms of recruitment, leadership, and setting and monitoring individual goals of team, identifying areas of development and formulating action and training plans to enhance skills and performance
• Support the development of the VM team with the help of the country VM coordinator
• Conveying the House Strategy to boutique teams, ensuring objectives are understood and executed effectively
• Enthusing the team with positive leadership and encouraging collaboration and knowledge sharing with complementary functions in the boutique

Ensuring a positive working environment and reaching the highest retail standards

• Overseeing all maintenance, IT, security, administrative functions for the boutique, both internally and externally
• Ensuring the boutique reflects CHANEL’s standards of luxury to support the client experience on the floor, and that the back-office offers an efficient and nurturing environment for staff
• Provisioning the boutique with required supplies and orchestrating boutique tools order (uniforms, packaging, others) and its implementation (guideline, timing)
• Acting as a strong business partner by fostering effective collaboration, maintaining open communication, and building strong working relationships with management-level peers and all relevant stakeholders

You are energized by

• The history and heritage of The House of CHANEL, and its products and collections
• Numbers and business development
• Working on various projects in a dynamic, fast paced and complex environment  
• Switching regularly from operational tasks to strategic thinking
• Making decisions as part of a collaborative team
• Developing talents within your team and growing and developing your team’s skillset
• Creativity and innovation by testing, learning, and taking new risks  
• Thinking on your feet’-style problem-solving, whether it be a small and mundane issue or an urgent and complex one

What you will bring to the team

• Bachelor’s or Master’s degree in Fashion, Finance, Business or Management.
• Significant experience (5 years) in retail operations and team management
• Analytical mindset, data interpretation expertise, precision
• Advanced proficiency in Microsoft Office applications
• Excellent interpersonal, verbal and written communication skills
• Dutch and English are mandatory, French is a plus
• Fulltime available and living in/around Amsterdam
• Flexibility with the ability to work late nights (events), weekends and public holidays

Interested?

We would like to receive your motivation letter and cv. Applications without a motivation letter will not be processed. If we see a match, we would like to get to know you better.

We only accept applications from candidates who are currently allowed to live and work in the Netherlands. Should we see a match, we would like to get to know you better. To avoid mutual disappointment, we ask you to respond only if you meet the profile.

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.