Regional Operations Manager Benelux

Key Responsabilities

• Manage a growing team of 15+ support agents including team leads.
• Ensure quality standards are met, analyze customer feedback to keep raising the bar.
• Own escalations and recovery — senior owner for major customer issues, coordinating internally and turning bad moments into trust-building ones.
• Act as the Voice of the Customer into product, commercial, and ops.
• Be the Primary point of contact for leasing partners on operational and support matters.

• Responsible for inbound and outbound cost efficiency by optimizing routes and negotiating quotes.
• Be the point of contact for our main logistics partner, ensuring the best customer experience.

Skills, knowledge & expertise

• Strong academic background
• 3-7 years of experience in Operations, Finance, Strategy Consulting or equivalent.
• Strong communication and leadership skills. Previous people management experience is a plus
• Fluency in Dutch and in English
• Ability to be both operational and data driven
• Good problem solving skills
• Comfort with working in a fast-paced and changing environment
• Readiness to be fully accountable for a complex operational scope
• You can be based in Amsterdam or Mechelen.

Why join Upway

• Upway operates in Western Europe and the US, with the support of prestigious investors including Sequoia Capital, Global Founders Capital and Exor. It holds an exceptional team of talented people who thrive in fast paced environments and who are dedicated to the mission: Making electric mobility accessible to everyone.
  • You will receive equity shares in the form of stock options
  • You will operate in an environment, where you can take as much responsibility as you are able to handle. This will present great learning and growth opportunities. 
  • You’ll work in a fast paced environment, where we favour quick decision making and getting things done
  • You’ll work on a great product. Electric and sustainable mobility will be ever present in your day-to-day, and you’ll become an expert in these topics. 

About
At Upway, we are making electric mobility accessible to everyone. We are looking for high intelligence, high energy and high integrity people to join us on an exciting journey and reshape mobility with us.Our mission is to make e-bikes the norm, redefining how the world moves. As the global leading platform for certified pre-owned and refurbished e-bikes, we proudly serve customers across nine countries, including France, Germany and the US.We are an international company and operate from Paris, Antwerp, Berlin, Dusseldorf, Los Angeles, Amsterdam and New York. In just three years, we achieved a fast paced growth, ambitious expansion and secured $120M+ from leading investors, including Sequoia, Exor Seed, Korelya Capital & GFC.