The Role
Owns strategic customer relationships and commercial account development while ensuring strong transport operations and service performance. Leads negotiations, tenders, growth opportunities, performance reviews, and issue resolution. Uses operational and commercial data to identify risks, improve execution, protect profitability, and create measurable customer value. The role requires fluent Dutch, strong English communication, analytical ability, stakeholder management, and experience in customer-facing operational or commercial work.
Summary Generated by Built In
sennder is Europe's Leading Digital Freight Forwarder. In a traditional industry, we're moving fast and focusing on the digitalization and automation of road logistics. By leveraging our proprietary technology, we're building an ecosystem that is leading the industry into the 21st century.
We are a growing team looking for a Commercial Operations Manager to join our Amsterdam office and be part of an international team keen to provide the highest level of service to our largest key customer. The role is based in Amsterdam and is 100% onsite.
WHAT YOU WILL DO …
Commercial Stakeholder Ownership
- Build and strengthen relationships with operational contacts and senior decision makers, developing a deep understanding of the customer's business, needs, and long term objectives.
- Act as a trusted commercial partner who balances customer satisfaction with operational feasibility and profitability, confidently challenging the customer and internal stakeholders when needed.
- Own the commercial development of the account by identifying growth opportunities, leading negotiations, and developing solutions that create long-term value for both parties.
- Lead new business opportunities and tender processes end to end, coordinating internal stakeholders, gathering the required input, and developing competitive, commercially sound proposals.
Operational Excellence and Performance
- Take hands-on ownership of the customer operations, ensuring high service levels, reliable execution, and effective follow-up on transport performance.
- Dive into operational and commercial data to identify performance gaps, risks, and improvement opportunities, translating insights into actionable plans and measurable results.
- Proactively address operational issues, challenge underperformance, and escalate when needed, coordinating internal stakeholders to resolve challenges and drive continuous improvement.
- Lead customer performance reviews, bringing structure to complex situations and ensuring clear priorities, accountability, and follow-through on agreed actions.
WHAT WE ARE LOOKING FOR …
Dutch fluency is required, alongside strong written and verbal communication skills in English. Additional languages are a plus.
- 3–5 years of experience in a dynamic customer-facing operational and/or commercial role.
- Logistics/supply chain industry experience is preferred, but a strong profile from outside the industry is very welcome.
- A hands-on mentality: you are comfortable diving into operational details, investigating issues, working with data, and taking ownership of getting things done.
- Strong analytical skills and the ability to translate data into clear conclusions, practical action plans, and measurable improvements.
- Commercial acumen and a long-term mindset: you understand how to build customer value, protect profitability, and identify opportunities to grow a strategic partnership.
- The confidence to challenge customers and internal stakeholders constructively, address difficult topics directly, and escalate when necessary.
- Proven relationship building skills and the ability to navigate different stakeholder levels, from operational contacts to senior decision makers.
- Experience coordinating complex commercial opportunities, negotiations, or tender processes is highly desirable.
- Strong prioritization and problem-solving skills, with the ability to stay structured and decisive in a dynamic environment.
WHAT MAKES YOU SUCCESSFUL IN THIS ROLE...
You combine the mindset of an operator with the instincts of a commercial account manager. You do not simply report on performance; you investigate what is driving it and make sure the right actions follow. You build trusted customer relationships, but you are not afraid to challenge the customer when the situation calls for it. And you look beyond today's operational needs to identify where the challenges and opportunities lie.
WHY CHOOSE SENNDER…
We believe in empowering our people to grow beyond their limits, embrace challenges, and create solutions that drive our collective success. Our culture thrives on entrepreneurial spirit, resilience, and collaboration.
Dynamic Scale-Up sennder is at a pivotal stage – transitioning from a scale-up to a sustainably growing company. This means we move fast and constantly push ourselves to improve. Joining us means being part of an ambitious, international team of talented individuals who value teamwork as much as bold thinking. Face-to-face connections across our offices remain central – it's not uncommon to travel to our offices across Europe to collaborate as we tackle challenges and celebrate wins, together.
Put Your Stamp on the Industry We operate in a complex and ever-changing industry where your ideas and efforts have tangible, transformative impact. This is your chance to be hands-on in creating sustainable, meaningful solutions that help businesses thrive.
Employee Well-Being We make mental wellbeing and engagement a priority through initiatives like our sennCare program, a partnership with nilo (global wellbeing platform), and regular satisfaction surveys via Culture Amp. And most importantly, work alongside people who truly care about you as a person. There is something special about the people at sennder that goes beyond just ‘work’.
Your Growth, Rewarded We believe in rewarding our team for their commitment and contributions to our long-term success. Our compensation package may include performance bonuses, referral rewards, or equity that align with our goal of building a thriving company together. We're excited to grow with you!
Vibrant Workspaces Our offices are equipped with healthy snacks, focus zones, and social areas to keep you energized and connected. When you walk into a sennder office, you immediately feel the sennder spirit: our shared culture paired with each location’s own unique character. Highlights include a slide in our Wroclaw office and a sunny rooftop terrace in Berlin, Amsterdam, and Milan! We also enjoy coming together regularly, from monthly aperitivos to spontaneous team moments.
We celebrate diversity and value your character just as much as your skills. If you don’t meet every requirement, don’t worry, we still encourage you to take a chance and apply. Bring your authentic self and help us shape the future of logistics in Europe.
You take ownership, turn insights into action, and turn strong customer relationships into sustainable business growth.
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Learn more about us on our career website.
Skills Required
- Fluency in Dutch
- Strong written and verbal communication skills in English
- 3–5 years of experience in a dynamic customer-facing operational or commercial role
- Hands-on experience investigating operational issues, working with data, and taking ownership of execution
- Strong analytical skills and ability to translate data into action plans and measurable improvements
- Commercial acumen, customer value development, profitability awareness, and growth identification
- Confidence challenging customers and internal stakeholders and escalating issues when necessary
- Relationship-building skills across operational and senior stakeholder levels
- Strong prioritization and problem-solving skills in a dynamic environment
- Logistics or supply chain industry experience
- Experience coordinating commercial opportunities, negotiations, or tender processes
- Additional language skills
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The Company
What We Do
sennder – Europe’s #1 digital freight-forwarder platform for Full Truck Loads. sennder is a leading digital road freight forwarder in continental Europe, linking large commercial shippers with small freight carriers. With its in-house-developed platform, sennder provides a new level of automation, transparency and efficiency to the European €300 billion road freight market, which until now has been dependent on paper, phone and fax and characterized by multi-layer subcontracting. sennder’s digital connection to over 40,000 trucks allows for almost unlimited capacities, no matter what time of the day. sennder digitalizes the truckload-shipping ecosystem by providing mobile apps to drivers, fleet management tools to carrier managers and logistics management solutions to shippers. Real-time booking, a designated contact person always on hand, as well as precise live tracking, bring full transparency to any logistics supply chain. By integrating directly with the shippers’ Transport Management and Freight Management Systems via APIs and by cutting the multiple middle men, sennder increases efficiency and reduces cost for all stakeholders
