Top Customer Success Jobs

Oversee the Client Solutions Team, support customer onboarding, analyze requests for training and efficiency, implement a new team, and manage projects and incident management program.

Customer Service Associate- Document Processor job

As a Customer Account Specialist, you will build relationships with clients, fulfill requests, provide excellent customer service, manage customer portfolios, and recommend process improvements. You will also perform data entry, document retrieval, and research and analysis. Strong attention to detail, time-management skills, problem-solving skills, and proficiency in MS Office, Word, Excel, and Salesforce are required. Experience in customer service or administration is preferred.

Drive a consistent and extraordinary customer service experience for new and existing customers in the Specialty Market Service & Operations Organization. Responsible for end-to-end client experience for Jumbo sized Association relationships. Collaborate with sales, underwriting, and external relationships to execute on customer commitments. Participate in strategy meetings, presentations, account audits, and problem resolution.

The Client Service Consultant II at MetLife is responsible for providing day-to-day administrative service support to multiple National Account clients. They focus on understanding client needs, delivering group benefit products, and exceeding customer service expectations. Key responsibilities include responding to client requests, leading projects, coordinating client meetings, and serving as a subject matter expert. Required skills include 5+ years of insurance and account management experience, excellent organizational and communication skills, proficiency in Microsoft Office, and a general understanding of the U.S. economy and employee benefits industry.

Overall accountability for the day-to-day administrative service support of multiple National Account clients. Provides exceptional customer service and acts as a liaison between the client and internal teams. Knowledge of insurance space, account management, and U.S. economy. Proficient in Microsoft Office and self-motivated for personal development.

The Principal Customer Success Manager leverages deep product, business, and industry knowledge to partner with customers and guide them to accelerate the business value they receive and return from their investment with BlackLine. They work directly with customers to optimize their adoption and expansion of BlackLine automation capabilities.