Top Operations Jobs in Detroit, MI

Lead and mentor Regional Operations Managers overseeing vehicle and facility inspections. Ensure policies, SLAs, and quality standards are met; hire, train, and support inspectors; collaborate with sales, scheduling, product, and quality teams; analyze data to improve capacity and consistency; handle customer feedback and serve as field POC and reserve inspector.

Own end-to-end localization operations for enterprise clients, serving as the primary operational contact and trusted advisor. Coordinate stakeholders and cross-functional teams, manage localization workflows and configurations across TMS and project tools, resolve client and internal issues, and improve processes through documentation, automation, and AI-enabled solutions. The role requires localization or translation project management experience, client communication skills, familiarity with localization formats and CAT/TMS tools, and strong organizational abilities.

Coordinate trucking operations by managing driver schedules, route changes, freight requests, emergency shipments, and transportation system updates. Communicate with customers, carriers, and drivers to support successful deliveries. Update transportation metrics, research information, and collaborate with material planning on daily transportation needs. Identify and implement continuous improvement solutions for the transportation network.

Supports daily plant operations by coordinating with supervisors, carriers, visitors, and scale personnel. Maintains shipping records, reports, shared files, mail, and front-office processes; documents contamination, enforces PPE and sign-in procedures, verifies shipment weight limits, reschedules trucks, communicates shift instructions, and trains new scale personnel. Requires strong organization, communication, data entry, problem-solving, and Microsoft Office skills.

Leads the Groups Contracts and Groups Bookings teams, owning group travel support operations from contract execution through booking and post-travel service. Oversees people development, BPO vendor performance, operational metrics, escalations, quality programs, process improvement, and cross-functional collaboration with Sales, Account Management, and Finance. Acts as a hands-on player/coach and contributes to broader Member Support strategy.

Leads strategy and operations for the partnerships organization, partnering with business development, partner success, finance, systems, and enablement. Owns segmentation, planning, metrics, pipeline reviews, partner economics, deal desk, and operating cadence. Develops AI strategy and productivity improvements across forecasting, partner scoring, and field insights. Builds analyses directly, influences senior revenue leaders, and hires and manages a team of analysts and operations partners.

Leads Engine’s global travel and spend support operation across lodging, flights, cars, and Engine X. Owns service levels, quality, customer satisfaction, cost efficiency, escalations, Customer Advocacy, BPO relationships, and 24/7 operational coverage. Partners with Product and Engineering on automation and tooling, manages senior leaders, improves processes using operational data, and develops premium support programs and future operations leaders.

Build and lead Apollo’s Partner Operations function within Revenue Operations. Own partner operating models, systems architecture, data quality, attribution, reporting, lifecycle instrumentation, deal registration, commercial operations, and revenue-share coordination. Translate partnership strategy into scalable processes and cross-functional requirements across Systems, Data, Finance, Legal, and Partnerships. Use analytics, automation, and AI to improve partner performance, operational efficiency, and revenue visibility.

Owns revenue operations strategy and GTM planning, including forecasting, annual planning, business reviews, incentive design, analytics, KPI dashboards, and performance insights. Partners with Finance, Product, and Operations to improve sales productivity, align headcount with revenue goals, and execute multi-quarter strategic workstreams. The role translates complex data into leadership recommendations and manages cross-functional projects in a fast-paced environment.

Provides advanced onsite and remote IT operations support across facilities, resolving complex endpoint, infrastructure, network, identity, server, workplace, and operational technology issues. Leads escalations, deployments, upgrades, incident resolution, root-cause analysis, documentation, service improvements, and coordination with stakeholders and vendors. Mentors junior analysts and supports manufacturing, warehouse, plant, and facility technology environments, including occasional after-hours maintenance and travel.

Executive Vice President of Operations responsible for organizational planning, operational effectiveness, budgeting, growth strategy, policies, procedures, and execution across company divisions. Oversees up to $20 million in revenue, supports field management, develops organizational structure, improves communication and controls, and manages senior personnel responsibilities including hiring, performance evaluations, training, and employee relations.

Own CX operations roadmap initiatives from concept through delivery, identifying opportunities for automation and AI. Build and optimize Salesforce and Intercom workflows, integrations, reports, dashboards, surveys, and routing logic. Partner with Engineering, Business Systems, BI, Sales, Finance, Marketing, and Enablement to deliver cross-functional solutions, drive adoption, and manage change. Analyze CX metrics including NPS, CSAT, retention, support, and success data to provide leadership recommendations while tracking risks, dependencies, and initiative progress.

Provides executive leadership for end-to-end mortgage operations across retail and wholesale channels. Leads operational transformation through process redesign, AI, automation, performance management, technology optimization, and workforce planning. Oversees processing, underwriting, appraisal, closing, funding, post-closing, securitization diligence, compliance, quality, capacity, and customer experience. Partners with Technology, Product, Risk, Finance, Capital Markets, and Compliance to reduce costs and cycle times while scaling operations within existing headcount.

Processes loan servicing transaction requests for customers and internal colleagues. Performs routine clerical operations, data entry, basic research, calculations, and problem solving while following procedures, regulations, risk policies, and service-level agreements. Works independently in a fast-paced office environment, prioritizes tasks, cross-trains within the department, and supports additional operational responsibilities as needed.

Own and optimize Scorpion’s revenue operations infrastructure, including Salesforce, data architecture, analytics, forecasting, reporting, integrations, automation, and AI enablement. Build dashboards and governance processes, improve forecast accuracy and funnel operations, analyze revenue performance, and advise executives on risks and growth opportunities. Collaborate cross-functionally with Sales, Marketing, Finance, Customer Success, and Product while leading initiatives through technical expertise and influence rather than direct management.

Leads strategic operations for Microsoft’s Core commercial organization, managing executive business rhythms, governance, operating cadence, and cross-organizational alignment. Partners with senior and regional leaders to translate strategy into measurable execution, surface risks and dependencies, improve decision-making, and ensure accountability. Establishes scalable processes, tools, and standards while driving continuous improvement and adoption of AI-enabled capabilities.

Leads Microsoft Marketplace strategy and operations, including strategic planning, business reviews, governance, KPI frameworks, investment prioritization, executive reporting, and cross-functional execution. Advises senior leadership, drives organizational effectiveness, manages risks and resources, and leads a global team of strategy, operations, business management, and program leaders across a technology marketplace ecosystem.

Leads cross-functional continuous improvement and commercial transformation initiatives. Responsibilities include redesigning business workflows, operationalizing strategy, identifying AI and automation opportunities, facilitating Kaizen events, aligning senior stakeholders, analyzing performance data, managing change, and sustaining scalable process improvements across sales, planning, and revenue operations.

Build and lead Keycard’s revenue operations function from the ground up. Own funnel definitions, forecasting, capacity planning, territories, quotas, post-sales metrics, CRM strategy, and GTM reporting. Bring HubSpot and Clay operations in-house, integrate systems, automate lead routing and nurture workflows, and establish self-serve handoffs. Partner cross-functionally with Sales, Marketing, Product, founders, and post-sales to create scalable enterprise and developer-led revenue motions, with potential to build an operations team.

Own and improve the legal function’s operations, technology, workflows, and automation. Manage Ironclad CLM workflows, matter management, e-billing, AI-assisted legal processes, outside counsel relationships, reporting, and performance metrics. Partner with Finance, IT, and business teams to scale legal processes, implement new tools, and improve operational efficiency across a rapidly growing global organization.

Leads enterprise cloud Operations and Maintenance services across Azure and Microsoft 365 for a large defense customer. Owns service performance, SLAs, KPIs, incident and problem management, operational readiness, service transitions, risk mitigation, and continuous improvement. Manages a multidisciplinary organization exceeding 50 employees, provides executive-level customer leadership, oversees operational acceptance reviews, and ensures production services meet support, security, compliance, and business continuity requirements.

Manage DraftKings Rewards operations by monitoring engagement, tier progression, reward utilization, and program economics. Analyze player behavior and performance data using SQL to identify improvements, validate reporting, and develop business cases. Coordinate testing, launches, and issue resolution for program enhancements while partnering with Analytics, Finance, and Loyalty Operations. Use AI and automation to improve workflows and analysis, and communicate recommendations to leadership.

Lead and coach a technical Support team while personally handling Tier 1 and Tier 2 issues for legal software products. Establish ticket classification, SLAs, escalation workflows, reporting, knowledge management, and AI-enabled support practices. Evaluate and implement support systems, collaborate with R&D and Cloud Ops, communicate during incidents, monitor client health, and drive retention and continuous improvement.

Open-ended opportunity for talented operators or clinical operators interested in joining Outro Health. The role would support the company’s virtual care model for safely tapering psychiatric medications, with potential focus on refining operations, improving patient experience, supporting research partnerships, and scaling the business.

Participate in a remote, paid interview about technology operations and strategic decision-making. Discuss how your organization manages complex technology environments, evaluates technology investments, balances daily operations with long-term strategy, and navigates internal workflows and solution criteria. Applicants should be current IT or business managers at mid-to-large organizations with direct involvement in technology operations or technical strategy.