Our client is an American global computer security software company and the world's largest dedicated security technology company.
Description
This role will require Spanish, read, write speak, Portuguese is a plus but not required.
Candidate will possess working knowledge of PC and mobile hardware architecture as required to assemble a mobile or desktop system from components and update components in already existing systems. Working knowledge of Microsoft Windows operating systems as required to install the OS on a new computer, update the OS as required by patches or changes in the hardware configuration, troubleshoot functional and performance problems. Preferred working knowledge and experience with hardware and software testing/validation.
QualificationsMinimum qualifications
- Requires fluent writing and speaking skills in Spanish.
- 1+ year of experience in customer care/customer support in the following areas:
- Operating Systems such as UNIX, Linux and Windows Understanding of Firewalls.
- Intrusion detection system IDS.
- Intrusion prevention systems IPS.
- Basic level knowledge of security and information gathering tools like nmap, nessus, nslookup, traceroute, hping, wireshark, tcpdump, netcat, netstat, nbtstat, ete.
- Working knowledge with MS SQL, Routing protocols TCP / IP, OSPF etc., HTML, ATM, Token Ring, ISDN, and Ethernet.
Preferred qualifications
- In addition to Spanish, Portuguese would be a strong plus.
- Basic experience with programming/scripting PERL, JAVA, C, C++, SQL and DB2.
- Basic Vulnerability and Threat analysis skills.
- Network or security related certifications such as CISSP, CISA, CISM, or CCNP.
- Ability to multi-task and prioritize job requirements.
- Strong problem solving skills.
- Ability to communicate at multiple levels with customers i.e. technical / management.
- Excellent at providing positive customer service.
- Advanced writing and verbal skills.
- Ability to support multiple products simultaneously.
- Self-motivated takes initiative.
All your information will be kept confidential according to EEO guidelines.
Top Skills
What We Do
GDH is a technology workforce solutions provider committed to always giving and delivering more. Better talent. More client and consultant support. Greater service. World-class outcomes. Providing technology staffing, project solutions, and recruitment process outsourcing (RPO), we will be able to deepen our understanding of your business challenges, stay up to date with industry trends, and enhance our ability to create custom solutions to help achieve your business outcomes. We have established ourselves as a trusted partner to countless businesses operating in the communications sector. Our primary goal is to source and recruit the most talented professionals, assemble teams of skilled specialists, create innovative recruitment and professional services strategies that drive growth and foster innovation.
GDH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Applicants with disabilities that require an accommodation or assistance in applying and/or for interviewing, please contact [email protected]
Notice of Collection for California Applicants can be found here https://gdhinc.com/notice-of-collection
