Top Technical Support Jobs

Lead and operate the end-to-end customer support organization for drone systems, managing Level 3 engineers and an outsourced Level 1/2 partner. Own KPIs, SLAs, escalations, support automation/AI roadmap, quality audits, staffing, on-call coverage, vendor contracts, and knowledgebase documentation. Act as primary escalation for critical technical incidents and collaborate cross-functionally with Field Ops, R&D, Product, Commercial, and Safety.

Lead technical interface for North American customers across pre-commissioning to post-commissioning for power conversion and storage systems. Owns issue resolution, root-cause analysis, field troubleshooting, performance monitoring, and cross-functional alignment to optimize reliability and uptime. Provides technical documentation, conducts site visits, and represents product capabilities to customers and leadership.

Provide remote and on-site technical support for hardware, software, and network issues; install, configure, and repair systems; manage support cases via phone, email and ticketing; maintain documentation and knowledge-base articles; collaborate with vendors and recommend system improvements.

Provide worldwide third-line technical support for digital products connected to electron microscopes, perform root-cause and postmortem analyses, drive continuous improvement (MyPPI, CAPA, NPI), communicate across Production/R&D/Global Tech Support, collect and analyze data to reduce installation and warranty costs, and maintain documentation processes.

Provide technical problem resolution for customers, document cases in a tracking system, reproduce and resolve issues, communicate status updates, escalate appropriately, perform software testing to become product expert, and collaborate with cross-functional teams to improve processes and support operations.

Lead escalated helpdesk support, administer Jira Service Management, manage vendor relationships, drive ticket taxonomy and automation, mentor Tier 1 staff, enforce SLAs, maintain documentation, ensure data security and QA, and deliver reporting and root-cause fixes to improve user experience.

Provide phone, remote, and occasional onsite IT support for small and mid-sized business clients: troubleshoot desktops, OS and server issues, printers, networks, VoIP, perform deployments, document work, and assist with security updates and user training.

Provide onsite IT support for onboarding and ongoing operations: image, configure, deploy, ship, and track laptops, mobile devices, and peripherals; manage asset inventory, telecom billing, badge access, conference AV, and structured cabling; coordinate hardware procurement and vendor relationships; assist with account provisioning, Group Policy administration, MFA, and archived data requests; work closely with remote IT teams to ensure timely deployments and a smooth employee onboarding experience.

Triage and resolve customer support tickets for an API-driven fintech product, collaborate with product and engineering on feature requests, improve help center content, lead technical projects and reporting, and manage escalations to ensure SLA, CSAT, and TTR goals.

Provide L2 technical support for LucidLink's file-streaming/cloud networking product: triage, reproduce and debug customer issues across macOS/Windows/Linux, collect logs/dumps, escalate to engineering, and advise customers on configuration and best practices.

Provide remote technical support for the Paytronix platform: diagnose and resolve customer issues, manage support cases, configure solutions, create documentation, give product guidance, collect feedback, and collaborate with internal teams to improve processes and customer outcomes.

Provide frontline technical support for Trimble software serving MEP and VDC contractors through phone, email, and chat. Troubleshoot customer issues, document cases, resolve inquiries at first contact, escalate complex problems, collaborate with technical and Client Success teams, and create Knowledge Base resources. The role requires technical support or helpdesk experience, strong communication, logical problem-solving, and CRM or case-tracking proficiency. Construction, VDC, SaaS, and Knowledge Base experience are preferred.

Provides technical customer support for Trimble VDC and fabrication solutions used by MEP contractors, detailers, and fabricators. Troubleshoots software, system setup, networking, and interoperability issues; supports BIM adoption; documents solutions; manages product feedback and Jira feature requests; collaborates with development and training teams; and represents the organization at customer meetings and industry events.

Provide technical support to top-tier customers by troubleshooting issues, identifying root causes, reproducing problems, documenting bugs, and coordinating resolutions with Engineering, SRE, Product Management, and Customer Success. Lead escalations, manage urgent tickets, mentor team members, improve support processes and documentation, participate in on-call coverage, and develop expertise in Ping Identity’s cloud identity platform.

Provide technical assistance and support for Steinway family pianos. Responsibilities include troubleshooting, warranty authorizations, customer inquiries, and assisting with factory tours.

The AI-Native Technical Support Engineer will handle customer support for NavPro, using AI tools to resolve issues, document incidents, and improve support workflows. Responsibilities include diagnosing technical issues, escalating to engineering when necessary, and maintaining a knowledge base.

Provide onsite and remote technical support for Washington, D.C. office and global colleagues. Diagnose and resolve hardware, software, network, and AV issues; manage incidents in the ICT service desk; support meeting room and device setups; participate in projects and escalations; provide occasional after-hours support.

Provide front-line technical support to dealers, distributors, and internal teams for Siteworks equipment. Manage high-volume inquiries, diagnose mechanical and electrical issues using schematics and diagnostic tools, support order management in SAP, identify parts, escalate product issues to engineering, and occasionally perform field work and on-call support.

Provides phone support to customers for hardware-related problems, assists with installations, and documents actions taken to resolve issues.

Provide administrative and technical support to the LSI APMSE and deputy: run and document meetings, track action items, manage calendars, coordinate staffing and financial planning, maintain SharePoint/contractor systems, track CDRLs and airworthiness artifacts, support flight clearance and NAVAIR tool usage, and produce briefs and reports to leadership.

The Technical Support Engineer installs, configures, and supports proprietary meter testing software, providing customer training and handling technical issues. Responsibilities include coordinating with sales and IT, performing installations, and ensuring compatibility between hardware and software.

Provide front-line technical and product support to customers, troubleshoot issues, collaborate with engineering and product teams, create and improve support documentation, and use AI-assisted tools to increase response efficiency and quality.

Provide phone, email, and web technical support for Brocade/Broadcom OEMs and customers. Troubleshoot SAN and networking issues, analyze protocol traces, document service requests, replicate problems in lab, define resolution plans, and collaborate with global teams to close incidents and improve support processes.

As a Technical Support Engineer at Nooks, you'll provide empathetic user support, troubleshoot technical issues, and collaborate with teams to enhance the user experience on a B2B SaaS platform.

Provide technical support for enterprise SaaS customers across chat, email, and direct channels. Investigate complex issues involving pixels, integrations, reporting, attribution, AI workflows, and data warehouses; determine education, configuration, bug filing, or engineering escalation needs. Coach customers and agencies, partner with Customer Success and technical teams, identify recurring issues, and improve knowledge bases, runbooks, and AI support capabilities.