Top Technical Support Jobs

The IT Technical Support Coordinator 2 provides installation, configuration, maintenance, and support for various IT devices, manages user accounts, trains staff, and resolves technical issues.

The Technical Support Engineer will maintain semiconductor equipment, troubleshoot issues, provide technical support and training, and participate in product improvements.

Respond to customer inquiries via email and phone, troubleshoot and resolve application issues, apply configuration changes as needed, document findings and resolutions in Salesforce cases, and meet established response KPIs.

The Technical Support Engineer will provide exceptional customer support for YugabyteDB, diagnose issues, document findings, and collaborate with engineering. The role requires bilingual skills, technical background, familiarity with Linux, and a proactive approach to problem-solving, especially during weekends.

Investigate and resolve complex platform and integration issues, own escalations to Engineering with clear reproduction and impact assessment, coordinate P1 incidents, monitor Datadog and observability signals, document resolution patterns for the knowledge base, and provide overflow support for Delivery Support.

Provide Level 2 technical support for hardware, software, and network issues; diagnose and resolve escalated problems; document tickets; assist with installations, configurations, upgrades; collaborate with IT teams and maintain infrastructure.

Provide post-sales first-line technical and customer support for hardware and software products via phone, email, and chat. Troubleshoot connectivity, OS, printers, and applications; manage ticket queues; escalate to second-line; create training materials and documentation; attend workshops and occasionally work after-hours or travel.

Lead shift operations for a 24/7 Network Operations Center, supervising technical staff, managing incidents and escalations, ensuring SLA/OLA adherence, coaching employees, authoring technical documentation, and maintaining regulatory compliance for public-safety telecommunications networks.

Serve as first point of contact for platform issues: triage incidents, classify impact/severity, attempt resolution, maintain ticket hygiene, track SLAs, escalate ownership, update knowledge base, and communicate incidents. Support reporting, WFM, and QM applications, monitor integrations and system health, and assist with user management, scheduling, recordings, and media troubleshooting.

Lead a remote B2B technical support team for drones, hardware, software and cloud products. Own CSAT, first-contact resolution, KPIs, coaching, process improvements, and cross-team collaboration. Use CRM, telemetry, analytics and AI tools to drive rapid, fact-based resolutions and improve team productivity and customer outcomes. Provide hands-on case support and participate in on-call, extended-hours shifts.

Lead resolution of critical enterprise support escalations across cloud, networking, and infrastructure. Drive root-cause analysis, influence engineering fixes, design customer architectures, define support SLAs/processes, mentor team members, and introduce tooling and practices to improve reliability and support outcomes.

Provide technical support for POS hardware, software, and networking (especially Oracle Simphony); configure and fulfill hardware orders; track inventory and RMAs; perform POS data entry, ticket routing, and documentation; escalate complex merchant issues.

Provide bilingual French and English technical support for dental 3D printing software, hardware, post-processing equipment, and workflows. Diagnose issues, manage customer cases from intake through resolution, document findings in CRM systems, communicate solutions, and escalate recurring problems. Collaborate with R&D, Quality, Product Development, and support teams to improve documentation and customer satisfaction. Occasional travel and EST-hour flexibility are required.

Lead design and delivery of Snowflake-based data solutions, data models, ETL pipelines and data warehouse applications. Provide architecture direction, drive technology transformation and POCs, evangelize modern data architecture, collaborate with global stakeholders and Agile teams, and apply advanced analytics (ML/AI/GenAI) while ensuring data security and PII management.

Provide on-site installation, configuration, maintenance, and support for end-user hardware, printers, and video conferencing; manage user accounts and Active Directory; use ticketing and backup systems; assist mobile device configuration; troubleshoot network-related end-user issues; train users; support continuity planning and coordinate with other IT units and contractors.

This role involves providing technical support at customer sites, handling escalations, system installations, and analyzing performance metrics. Collaborates with engineering teams and generates documentation for improvements and support plans.

Provide first-line support for users via Zendesk, respond within one business day, identify and escalate issues, analyze ticket trends, and collaborate with internal teams to resolve candidate/user needs for a volunteer civic tech platform.

The Technical Support Specialist provides technical support to customers, diagnosing issues and collaborating with various departments while working primarily in an office environment with minimal travel.

Provide hands-on technical support and escalation for AI security products, troubleshoot complex network/security issues (proxies, endpoints, firewalls, IDS/IPS, VPNs), mentor TSE team, manage SLAs, develop documentation and training, collaborate with engineering/product, assist deployments, and analyze support metrics to improve processes.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Provide Level-2 technical support for Globus software users and research IT staff, diagnose complex multi-system issues across networking, auth, storage, and applications, escalate with full context, test releases, author documentation, and develop support policies and procedures to improve ticketing and issue resolution workflows.

Lead and operate the end-to-end customer support organization for drone systems, managing Level 3 engineers and an outsourced Level 1/2 partner. Own KPIs, SLAs, escalations, support automation/AI roadmap, quality audits, staffing, on-call coverage, vendor contracts, and knowledgebase documentation. Act as primary escalation for critical technical incidents and collaborate cross-functionally with Field Ops, R&D, Product, Commercial, and Safety.

Lead technical interface for North American customers across pre-commissioning to post-commissioning for power conversion and storage systems. Owns issue resolution, root-cause analysis, field troubleshooting, performance monitoring, and cross-functional alignment to optimize reliability and uptime. Provides technical documentation, conducts site visits, and represents product capabilities to customers and leadership.

Provide phone, remote, and occasional onsite IT support for small and mid-sized business clients: troubleshoot desktops, OS and server issues, printers, networks, VoIP, perform deployments, document work, and assist with security updates and user training.

Provide onsite IT support for onboarding and ongoing operations: image, configure, deploy, ship, and track laptops, mobile devices, and peripherals; manage asset inventory, telecom billing, badge access, conference AV, and structured cabling; coordinate hardware procurement and vendor relationships; assist with account provisioning, Group Policy administration, MFA, and archived data requests; work closely with remote IT teams to ensure timely deployments and a smooth employee onboarding experience.