Top Technical Support Jobs

Provide technical documentation, editing, formatting, version control, and program support for MAF Mission Planning Systems CD-4. Manage document repositories, coordinate stakeholder reviews, produce briefings and reports, and ensure compliance with Air Force/DoD standards.

Provide SharePoint development, workflows, data management, document/repository administration, reporting and metrics for USCG OPC program. Maintain version-controlled documents, respond to rapid data calls, monitor content, generate standardized reports and support dashboards, briefings, and lessons-learned activities.

Provide technical support for security devices and cloud deployments by analyzing packet captures and configurations, troubleshooting L2-L7 networking and routing issues, running remote sessions, recreating issues in lab environments, and collaborating with engineering to verify workarounds/fixes.

Provide technical support to customers by diagnosing and troubleshooting issues, documenting procedures, and educating users on products and services.

Provide advanced, system-level technical support for optical products, troubleshoot complex customer issues, escalate to R&D, document activities, train junior staff, and participate in 24/7 on-call rotations to ensure high customer satisfaction.

Provide technical support for a B2B SaaS product: manage support queue across channels, assist Success Architects on customer calls, triage and debug issues with engineering, contribute product feedback and documentation, participate in incident response, and help improve customer operations and processes.

Seeking a Technical Consultant to support Manufacturing with .Net and Proficy experience. Responsibilities include production support, development, and delivering technical project requirements.

Provide tier 2/3 on-site IT support for Windows and macOS in an enterprise/research environment, troubleshoot hardware/software and scientific peripherals, manage backups and desktop images, support virtualization platforms, use ServiceNow for ticketing, evaluate hardware/software solutions, and train staff. Must obtain Public Trust clearance.

The Senior Technical Support Engineer will provide advanced technical support, manage critical incidents, troubleshoot complex issues, and enhance product quality through root cause analysis.

Provide 24/7 advanced technical support for optical products, troubleshoot complex system-level issues, escalate and liaise with R&D to drive resolutions, document support activities, train junior staff, and collaborate cross-functionally to improve processes and customer satisfaction. Periodic on-call duties required.

Lead high-level technical engagements with strategic customers, manage complex projects from specification to vendor coordination, mentor inside-sales team members, develop advanced product documentation and training, and partner with product and engineering to close technical gaps and improve processes.

Support sales, engineering, production, and customers through quoting, order conversion (MOSS), project updates, approvals, machine acceptance coordination, shipping logistics, and configuration database maintenance.

Provide IT support and administration: onboard users and devices, maintain networks, servers, workstations, backups and security, troubleshoot user issues, document incidents, support vulnerability scans and penetration testing engagements, and assist with remediation and compliance.

Provide first-line technical support to clinicians and admins via Zendesk (email, chat, phone), troubleshoot and triage issues, escalate and document bugs for engineering, translate user feedback into product insights, and collaborate with Customer Success to improve usability and response processes.

The Technical Product Support Engineer IV is responsible for hardware performance, resolving customer issues, driving failure analysis, and providing training for product support, ensuring quality and stability through collaboration and documentation.

As a Senior Technical Support Engineer, you will solve complex technical issues for customers, lead initiatives, mentor engineers, and manage incidents effectively.

Provide high-touch desktop and endpoint support for C-level executives, manage AV and conferencing readiness for executive events, coordinate SCCM/MECM deployments with MSP, maintain endpoint security posture, mentor onsite support staff, document runbooks, and provide scheduled after-hours and on-call support when needed.

Provide Tier II technical support for field teams: install, configure, and calibrate products; troubleshoot hardware and software issues; monitor and maintain systems; document activities; act as technical point of contact; attend occasional on-site client meetings and manage incident resolution for product stability and customer satisfaction.

Provide front-line technical support for Vagaro's web platform and hardware via phone, chat, and email. Troubleshoot, document, escalate issues, meet SLAs/KPIs, create support content, and assist with technical escalations and retention efforts.

Lead the support team handling tier 1-3 tickets, collaborate with engineers on escalations, build and maintain AI automations and knowledge bases, and synthesize customer feedback for the company.

The Technical Customer Support Engineer Tier II supports product installation, troubleshooting, and customer interaction, ensuring optimal product functionality and exceptional service.

Provide editorial support for intelligence products, ensuring compliance with various directives, managing content, and collaborating with stakeholders for accurate dissemination of publications.

As a Senior Technical Support Engineer, you will troubleshoot complex technical issues, ensure customer success, improve support processes, and mentor junior engineers.

Provide enterprise-level technical support for Cribl Stream and related observability products: diagnose, troubleshoot, escalate, document solutions, participate in real-time support channels, and perform on-call duties to ensure customer success.

Lead and manage application support teams to ensure production stability and availability. Oversee incident and problem resolution, prioritization, escalation, root cause analysis, and strategic fixes. Act as liaison between technology and business, advise senior stakeholders, manage resources and budget impacts, champion monitoring/resiliency initiatives, ensure compliance awareness, and drive customer satisfaction and continuous improvement across global enterprise environments.