Top Technical Support Jobs

The Technical Product Support Engineer IV is responsible for hardware performance, resolving customer issues, driving failure analysis, and providing training for product support, ensuring quality and stability through collaboration and documentation.

Provide frontline technical support for Trimble software serving MEP and VDC contractors through phone, email, and chat. Troubleshoot customer issues, document cases, resolve inquiries at first contact, escalate complex problems, collaborate with technical and Client Success teams, and create Knowledge Base resources. The role requires technical support or helpdesk experience, strong communication, logical problem-solving, and CRM or case-tracking proficiency. Construction, VDC, SaaS, and Knowledge Base experience are preferred.

Provides technical customer support for Trimble VDC and fabrication solutions used by MEP contractors, detailers, and fabricators. Troubleshoots software, system setup, networking, and interoperability issues; supports BIM adoption; documents solutions; manages product feedback and Jira feature requests; collaborates with development and training teams; and represents the organization at customer meetings and industry events.

Provide technical support to top-tier customers by troubleshooting issues, identifying root causes, reproducing problems, documenting bugs, and coordinating resolutions with Engineering, SRE, Product Management, and Customer Success. Lead escalations, manage urgent tickets, mentor team members, improve support processes and documentation, participate in on-call coverage, and develop expertise in Ping Identity’s cloud identity platform.

Provide technical assistance and support for Steinway family pianos. Responsibilities include troubleshooting, warranty authorizations, customer inquiries, and assisting with factory tours.

The AI-Native Technical Support Engineer will handle customer support for NavPro, using AI tools to resolve issues, document incidents, and improve support workflows. Responsibilities include diagnosing technical issues, escalating to engineering when necessary, and maintaining a knowledge base.

Provide onsite and remote technical support for Washington, D.C. office and global colleagues. Diagnose and resolve hardware, software, network, and AV issues; manage incidents in the ICT service desk; support meeting room and device setups; participate in projects and escalations; provide occasional after-hours support.

Provide front-line technical support to dealers, distributors, and internal teams for Siteworks equipment. Manage high-volume inquiries, diagnose mechanical and electrical issues using schematics and diagnostic tools, support order management in SAP, identify parts, escalate product issues to engineering, and occasionally perform field work and on-call support.

Provides phone support to customers for hardware-related problems, assists with installations, and documents actions taken to resolve issues.

Provide administrative and technical support to the LSI APMSE and deputy: run and document meetings, track action items, manage calendars, coordinate staffing and financial planning, maintain SharePoint/contractor systems, track CDRLs and airworthiness artifacts, support flight clearance and NAVAIR tool usage, and produce briefs and reports to leadership.

The Technical Support Engineer installs, configures, and supports proprietary meter testing software, providing customer training and handling technical issues. Responsibilities include coordinating with sales and IT, performing installations, and ensuring compatibility between hardware and software.

Provide front-line technical and product support to customers, troubleshoot issues, collaborate with engineering and product teams, create and improve support documentation, and use AI-assisted tools to increase response efficiency and quality.

Provide phone, email, and web technical support for Brocade/Broadcom OEMs and customers. Troubleshoot SAN and networking issues, analyze protocol traces, document service requests, replicate problems in lab, define resolution plans, and collaborate with global teams to close incidents and improve support processes.

As a Technical Support Engineer at Nooks, you'll provide empathetic user support, troubleshoot technical issues, and collaborate with teams to enhance the user experience on a B2B SaaS platform.

Provide technical support for enterprise SaaS customers across chat, email, and direct channels. Investigate complex issues involving pixels, integrations, reporting, attribution, AI workflows, and data warehouses; determine education, configuration, bug filing, or engineering escalation needs. Coach customers and agencies, partner with Customer Success and technical teams, identify recurring issues, and improve knowledge bases, runbooks, and AI support capabilities.

Provides senior technical leadership for IT support and operations in a remote healthcare technology environment. Owns complex escalations, incident resolution, root cause analysis, endpoint and identity administration, onboarding and offboarding, vendor escalations, documentation, automation, and reliability improvements. Coaches support staff, develops scalable processes, partners with Security, Compliance, Engineering, Product, and clinical teams, and communicates clearly during high-impact incidents affecting clinical workflows.

Provide on-site desktop/laptop and iOS support, manage Office 365 and Active Directory tasks, perform physical installs, participate in on-call rotation, assist with technical projects, document runbooks, and collaborate with IT staff and vendors to resolve issues.

Supports software sales through technical and functional demonstrations, RFP and security questionnaire responses, webinars, proof-of-concept tools, training, and solution architecture. The role requires deep knowledge of SaaS products, AI policies, hosting and security controls, and the ability to translate technical capabilities into customer value. It partners with Sales, Proposal Management, Product Management, Marketing, and Professional Services while contributing to sales enablement and product feedback. Business travel may reach 25–30% annually.

Provide technically deep support to U.S. federal and public-sector customers using ClickHouse in government-authorized environments. Responsibilities include troubleshooting, deployment guidance, secure operational practices, documentation, federal proof-of-concepts, security questionnaires, and ATO-adjacent evaluations. The engineer partners with Product, Engineering, Security, and go-to-market teams while supporting cases through tickets, email, Slack, chat, and phone and meeting required SLAs.

Serve as a technical partner between Customer Success and Engineering to resolve complex enterprise escalations, debug live production systems, perform root cause analysis, build scripts and diagnostic tools for self-service, and participate in a rotating on-call schedule to ensure fast, expert client resolution.

Provide remote technical support for HP commercial high-end printers (PageWide XL, Latex, UV), troubleshoot hardware/software, use remote access and ticketing systems, meet SLAs, de-escalate and prioritize customer and reseller issues to minimize downtime.

Provide end-to-end technical support for B2B and B2G customers, troubleshoot product, API, and data issues, manage tickets and SLAs, collaborate with Product/R&D, and support onboarding and training to resolve complex technical and compliance-related problems.

Provide remote, phone, and onsite IT support resolving user issues across desktops, servers, networks, Exchange, Citrix, and mobile devices. Maintain asset inventory, track tickets, support upgrades, manage VMware servers and MDM, assist with LAN/WAN connectivity, and share responsibility for network security and after-hours support.

The Technical Support Engineer will help customers integrate Fin, resolve technical issues, and enhance the overall user experience. They will communicate efficiently, debug complex problems, and collaborate with product teams to improve the product based on customer feedback.

Lead workplace transition activities for Avesis integration, manage support operations, troubleshoot technical issues, and ensure service improvements.