Top Technical Support Jobs

Provides first-line technical and non-technical customer support through phone, email, and chat. Responsibilities include troubleshooting, validating and investigating incidents, triaging and escalating tickets, documenting solutions, collaborating across teams, mentoring junior staff, and identifying support trends and process improvements. The role requires clear communication, strong critical thinking, effective use of ticketing and CRM tools, and consistent adherence to support procedures.

Provides phone, email, and remote technical support for dental software, 3D printers, post-processing equipment, and digital workflows. Owns customer cases from intake through resolution, troubleshoots hardware, software, networking, and workflow issues, documents findings in CRM systems, and escalates recurring issues. Contributes to support documentation, process improvements, and customer satisfaction while collaborating with technical, quality, research, and product teams. Occasional travel and EST-hour flexibility are required.

Provides technical customer support for Trimble VDC and fabrication solutions used by MEP contractors, detailers, and fabricators. Troubleshoots software, system setup, networking, and interoperability issues; supports BIM adoption; documents solutions; manages product feedback and Jira feature requests; collaborates with development and training teams; and represents the organization at customer meetings and industry events.

Provide technical support to top-tier customers by troubleshooting issues, identifying root causes, reproducing problems, documenting bugs, and coordinating resolutions with Engineering, SRE, Product Management, and Customer Success. Lead escalations, manage urgent tickets, mentor team members, improve support processes and documentation, participate in on-call coverage, and develop expertise in Ping Identity’s cloud identity platform.

Provide technical assistance and support for Steinway family pianos. Responsibilities include troubleshooting, warranty authorizations, customer inquiries, and assisting with factory tours.

The AI-Native Technical Support Engineer will handle customer support for NavPro, using AI tools to resolve issues, document incidents, and improve support workflows. Responsibilities include diagnosing technical issues, escalating to engineering when necessary, and maintaining a knowledge base.

Provides phone support to customers for hardware-related problems, assists with installations, and documents actions taken to resolve issues.

Provide administrative and technical support to the LSI APMSE and deputy: run and document meetings, track action items, manage calendars, coordinate staffing and financial planning, maintain SharePoint/contractor systems, track CDRLs and airworthiness artifacts, support flight clearance and NAVAIR tool usage, and produce briefs and reports to leadership.

The Technical Support Engineer installs, configures, and supports proprietary meter testing software, providing customer training and handling technical issues. Responsibilities include coordinating with sales and IT, performing installations, and ensuring compatibility between hardware and software.

As a Technical Support Engineer at Nooks, you'll provide empathetic user support, troubleshoot technical issues, and collaborate with teams to enhance the user experience on a B2B SaaS platform.

Supports software sales through technical and functional demonstrations, RFP and security questionnaire responses, webinars, proof-of-concept tools, training, and solution architecture. The role requires deep knowledge of SaaS products, AI policies, hosting and security controls, and the ability to translate technical capabilities into customer value. It partners with Sales, Proposal Management, Product Management, Marketing, and Professional Services while contributing to sales enablement and product feedback. Business travel may reach 25–30% annually.

Serve as a technical partner between Customer Success and Engineering to resolve complex enterprise escalations, debug live production systems, perform root cause analysis, build scripts and diagnostic tools for self-service, and participate in a rotating on-call schedule to ensure fast, expert client resolution.

Provide remote technical support for HP commercial high-end printers (PageWide XL, Latex, UV), troubleshoot hardware/software, use remote access and ticketing systems, meet SLAs, de-escalate and prioritize customer and reseller issues to minimize downtime.

Provide end-to-end technical support for B2B and B2G customers, troubleshoot product, API, and data issues, manage tickets and SLAs, collaborate with Product/R&D, and support onboarding and training to resolve complex technical and compliance-related problems.

Provide remote, phone, and onsite IT support resolving user issues across desktops, servers, networks, Exchange, Citrix, and mobile devices. Maintain asset inventory, track tickets, support upgrades, manage VMware servers and MDM, assist with LAN/WAN connectivity, and share responsibility for network security and after-hours support.

The Technical Support Engineer will help customers integrate Fin, resolve technical issues, and enhance the overall user experience. They will communicate efficiently, debug complex problems, and collaborate with product teams to improve the product based on customer feedback.

Lead workplace transition activities for Avesis integration, manage support operations, troubleshoot technical issues, and ensure service improvements.

The Technical Support Associate provides software support, troubleshooting, and incident management documentation while delivering customer service at client locations.

Provides technical support for semiconductor equipment at customer sites, handling escalations, fleet performance, installations, upgrades, troubleshooting, calibration, testing, and improvement programs. Acts as the field liaison with engineering and product divisions, supports alpha and beta sites, reviews engineering change orders, analyzes system performance metrics and spending, creates technical documentation, and presents improvement plans to customers. Leads small projects and mentors less-experienced colleagues.

Entry-level role supporting technical product marketing by collecting, validating, and maintaining parametric component data; assisting with datasheets and website content; optimizing parametric search; and collaborating with engineering, product management, and marketing to ensure data quality and documentation workflows.

Provide help desk support for end-user hardware, software, mobile devices and peripherals; manage tickets, maintain printers and security devices, assist with Microsoft 365, Active Directory, DNS/DHCP, VPN, patching and antivirus; maintain asset inventory, create documentation, work with vendors, and support IT projects under senior guidance.

Provide day-to-day help desk support for end-user hardware, software, mobile devices, printers, and peripherals. Use ticketing systems to resolve incidents, maintain inventory and documentation, assist with Microsoft 365/Active Directory/DNS/DHCP/VPN/patch management/Anti-Virus, and support Apple device deployment. Collaborate with other locations, vendors, and senior IT staff; follow and improve policies; manage assigned projects and pursue professional development.

Provide technical support by diagnosing and resolving issues, collaborating with teams, and maintaining high standards of customer service in the cybersecurity field.

Serve as the primary technical support contact for a customer, handling escalations, installations, alpha/beta site testing, performance reporting (MTBF/MTBI/Availability), ECO reviews, documentation (CENs, BKMs), and coordinating field implementation and improvements.

As an Associate Technical Support Engineer, you will support customers using proprietary products, respond to inquiries, manage cases, and provide feedback to improve products and processes.