Top Technical Support Jobs

The Industrial Technical Support Specialist provides advanced technical support, resolves service issues, mentors staff, and maintains troubleshooting procedures for dealer technicians.

Provide hands-on technical support and escalation for AI security products, troubleshoot complex network/security issues (proxies, endpoints, firewalls, IDS/IPS, VPNs), mentor TSE team, manage SLAs, develop documentation and training, collaborate with engineering/product, assist deployments, and analyze support metrics to improve processes.

The Technical Support Specialist will manage customer inquiries, resolve product issues via various communication methods, and maintain effective customer relationships through proactive support and knowledge sharing.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Lead and develop a regional Partner/Support Engineering team serving advertisers and Martech partners. Own partner relationships, drive programs and metrics, manage escalations, influence product roadmap, and provide hands-on technical guidance for API integrations, data analysis, and automation including AI-driven solutions.

Provide technical support for Tenable vulnerability and compliance products, troubleshoot complex customer environments, analyze scan results and logs, recreate issues for engineering, document solutions, collaborate with cross-functional teams, and maintain product and security knowledge. Hybrid onsite in Columbia, MD with occasional weekend/holiday availability required.

Lead advanced technical support for enterprise mobile customers: troubleshoot devices, MDMs, mail systems, networks; manage escalations, major incidents, SLAs; mentor staff, improve operations, and coordinate with carriers and partners.

Provide Level-2 technical support for Globus software users and research IT staff, diagnose complex multi-system issues across networking, auth, storage, and applications, escalate with full context, test releases, author documentation, and develop support policies and procedures to improve ticketing and issue resolution workflows.

Provide Tier 1 desktop and end-user IT support: respond to service desk tickets, install/configure workstations and peripherals, manage AD accounts, track inventory/licenses, perform diagnostics, assist onboarding, document procedures, and escalate unresolved issues.

Lead and operate the end-to-end customer support organization for drone systems, managing Level 3 engineers and an outsourced Level 1/2 partner. Own KPIs, SLAs, escalations, support automation/AI roadmap, quality audits, staffing, on-call coverage, vendor contracts, and knowledgebase documentation. Act as primary escalation for critical technical incidents and collaborate cross-functionally with Field Ops, R&D, Product, Commercial, and Safety.

Lead technical interface for North American customers across pre-commissioning to post-commissioning for power conversion and storage systems. Owns issue resolution, root-cause analysis, field troubleshooting, performance monitoring, and cross-functional alignment to optimize reliability and uptime. Provides technical documentation, conducts site visits, and represents product capabilities to customers and leadership.

Provide remote and on-site technical support for hardware, software, and network issues; install, configure, and repair systems; manage support cases via phone, email and ticketing; maintain documentation and knowledge-base articles; collaborate with vendors and recommend system improvements.

Provide worldwide third-line technical support for digital products connected to electron microscopes, perform root-cause and postmortem analyses, drive continuous improvement (MyPPI, CAPA, NPI), communicate across Production/R&D/Global Tech Support, collect and analyze data to reduce installation and warranty costs, and maintain documentation processes.

Provide technical problem resolution for customers, document cases in a tracking system, reproduce and resolve issues, communicate status updates, escalate appropriately, perform software testing to become product expert, and collaborate with cross-functional teams to improve processes and support operations.

Provide remote and on-site technical support and troubleshooting for equipment and software; install, configure, and maintain systems; deliver training; test new releases; analyze equipment data; communicate status to clients; follow safety and quality processes.

Lead escalated helpdesk support, administer Jira Service Management, manage vendor relationships, drive ticket taxonomy and automation, mentor Tier 1 staff, enforce SLAs, maintain documentation, ensure data security and QA, and deliver reporting and root-cause fixes to improve user experience.

Provide phone, remote, and occasional onsite IT support for small and mid-sized business clients: troubleshoot desktops, OS and server issues, printers, networks, VoIP, perform deployments, document work, and assist with security updates and user training.

Provide onsite IT support for onboarding and ongoing operations: image, configure, deploy, ship, and track laptops, mobile devices, and peripherals; manage asset inventory, telecom billing, badge access, conference AV, and structured cabling; coordinate hardware procurement and vendor relationships; assist with account provisioning, Group Policy administration, MFA, and archived data requests; work closely with remote IT teams to ensure timely deployments and a smooth employee onboarding experience.

Triage and resolve customer support tickets for an API-driven fintech product, collaborate with product and engineering on feature requests, improve help center content, lead technical projects and reporting, and manage escalations to ensure SLA, CSAT, and TTR goals.

Provide L2 technical support for LucidLink's file-streaming/cloud networking product: triage, reproduce and debug customer issues across macOS/Windows/Linux, collect logs/dumps, escalate to engineering, and advise customers on configuration and best practices.

Provide on-site IT field support for hardware and software lifecycle, incident/request management, device setup/training, deployments, change control, ITAM inventory, and project support across Advocate Health locations. Handle on-call duties, follow IT standards and SLAs, and communicate status and risks to field leadership.

Provide remote technical support for the Paytronix platform: diagnose and resolve customer issues, manage support cases, configure solutions, create documentation, give product guidance, collect feedback, and collaborate with internal teams to improve processes and customer outcomes.

Provide technical assistance and support for Steinway family pianos. Responsibilities include troubleshooting, warranty authorizations, customer inquiries, and assisting with factory tours.

The AI-Native Technical Support Engineer will handle customer support for NavPro, using AI tools to resolve issues, document incidents, and improve support workflows. Responsibilities include diagnosing technical issues, escalating to engineering when necessary, and maintaining a knowledge base.

Provide onsite and remote technical support for Washington, D.C. office and global colleagues. Diagnose and resolve hardware, software, network, and AV issues; manage incidents in the ICT service desk; support meeting room and device setups; participate in projects and escalations; provide occasional after-hours support.