Culligan Quench is seeking a Technical Support Specialist II to serve as a technical lead and subject matter expert within our Product Support & Training team.
This role focuses on advanced troubleshooting, supporting new product rollouts, leading training, and improving product performance across the business. You’ll work cross-functionally with Service, Sales, Supply Chain, and Product teams to strengthen technical capability and reduce service complexity.
This is a great fit for someone who enjoys solving complex problems, teaching others, and driving consistency at scale.
This role requires the ability to travel up to 25%.
The ability to travel overnight is also a requirement*
Responsibilities
Serve as a technical expert supporting internal teams, distributors, and service partners
Lead and deliver technical training programs (virtual and in-person)
Support complex installations, site assessments, and escalated technical issues
Develop training materials and troubleshooting guides
Track and analyze service trends to identify opportunities for improvement
Partner with Product and cross-functional teams to provide feedback on product performance
Support national (and occasional international) training and rollout initiatives
Requirements
4+ years of experience in technical support, field service, or product support
Strong troubleshooting skills across plumbing, electrical, refrigeration, or similar systems
Experience training others or supporting escalated technical issues
Ability to operate independently and lead in ambiguous situations
Strong communication skills, including the ability to simplify technical concepts
Proficiency in Spanish (oral and written)
Proficiency in Microsoft Office and systems like Salesforce and RingCX
What We Offer
- Medical, Dental, Vision which start day one
- 401(k) match of 50% up to 6%
- Life insurance
- Disability
- Unlimited Paid Time Away
- Parental leave
- Additional voluntary benefits
- Career progression opportunities
- Coaching and professional development
Skills Required
- 4+ years of experience in technical support, field service, or product support
- Strong troubleshooting skills across plumbing, electrical, refrigeration or similar systems
- Experience training others or supporting escalated technical issues
- Ability to operate independently and lead in ambiguous situations
- Strong communication skills including the ability to simplify technical concepts
- Proficiency in Spanish (oral and written)
- Proficiency in Microsoft Office and systems like Salesforce and R****ingCX
What We Do
Quench is the brand that helps our growing and forward-thinking customers keep their employees, customers, and guests happy, healthy, and hydrated. We offer water-as-a-service solutions by providing pure drinking water through a broad array of bottle-free machines. Our point-of-use machines offer users countless consumption choices, including mineral-infused quenchWATER+, chewable ice, sparkling water, flavored water, and even coffee. Customers choose Quench because Quench has the depth of options, national reach, and consistently high level of service to deliver pure, delicious water to tens of thousands of small businesses and to over half of the Fortune 500 organizations across the continent. Headquartered outside Philadelphia, PA, Quench is a subsidiary of Culligan.
.png){kind=logo}
