E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com
Job DescriptionApplication Support, Configurations, installation and Engineering
Application Support and maintenance and troubleshooting of IVR applications, Voice Portal System, CTI Routing and Call Recording systems.
• 6-7 yrs of Application Support Experience of Avaya Call Center technology like IVR, Voice Portal, CTI Routing and Call Recording systems and applications.
• Experience in installation of IVR Systems like Avaya Voice Portal and Voice Portal Management System Configurations
• Experience in Maintenance and troubleshooting the Avaya and Genesys Call Routing system
• Strong technical, logical, and analytical skills.
• Strong team player and cooperative skills.
Skills Required
- 6-7 years Application Support experience with Avaya call center technologies (IVR, Voice Portal, CTI Routing, Call Recording)
- Experience installing IVR systems such as Avaya Voice Portal and Voice Portal Management System configurations
- Experience maintaining and troubleshooting Avaya and Genesys call routing systems
- Strong technical, logical, and analytical skills
- Strong team player and cooperative skills
What We Do
EPRO Services, Inc. is a leading provider of superior waterproofing and contaminant protection systems designed to keep building structures dry and safe. Founded in 1993, the company specializes in building envelope protection, offering a comprehensive range of solutions including vapor intrusion mitigation, air barrier systems, and leak repair services for a variety of site conditions across the United States and Canada.
