Top Support Engineer Jobs

The Technical Support Engineer will maintain semiconductor equipment, troubleshoot issues, provide technical support and training, and participate in product improvements.

Provide advanced desktop and end-user support in a banking environment. Responsibilities include troubleshooting, system administration, managing user accounts, and ensuring high availability of IT operations.

The Technical Support Engineer, Associate provides operational and technical support for DOT's Drupal-based CMS, handling incidents, troubleshooting, and vendor coordination to ensure system stability and compliance.

Support a PMO for a large, multi-organizational agile software development program by providing process engineering: plan and execute systems engineering and agile processes, lead process improvement, facilitation, training, methodology development, change management, and support architecture (DoDAF) and SAFe/Agile practices.

Provide hands-on technical support and escalation for AI security products, troubleshoot complex network/security issues (proxies, endpoints, firewalls, IDS/IPS, VPNs), mentor TSE team, manage SLAs, develop documentation and training, collaborate with engineering/product, assist deployments, and analyze support metrics to improve processes.

Provide high-touch desktop and end-user support in a predominantly macOS environment for biotech/pharma clients. Troubleshoot hardware, software, access issues; manage onboarding/offboarding, administer macOS via MDM, handle tickets in Jira, and collaborate with internal teams to maintain secure, productive end-user computing.

The PLSS Mechanical Engineer will develop and operate spaceflight hardware for the Axiom EVA Spacesuit, managing product timelines and ensuring quality standards in various mission environments.

The Technical Support Engineer will support VoIP implementations, troubleshoot networking issues, and ensure service delivery for retail installations, acting as a technical liaison for clients and partners.

As a Software Engineer - L3 Support, you will resolve complex Ubuntu-related issues, collaborate with teams, and participate in upstream communities to drive bug fixes and improvements.

The role involves leading the production support of database systems, resolving complex technical issues, collaborating with teams, and optimizing database performance.

The role supports assembly equipment by focusing on safety, quality, and efficiency through troubleshooting, implementing new technologies, and leading projects.

As a Technical Support Engineer I, you will provide exceptional support to law enforcement clients, troubleshoot technical issues, develop knowledge base articles, and ensure customer satisfaction through effective communication and problem-solving.

Provide deep technical resolution for escalated support cases, troubleshooting data-security and SaaS issues, reproducing and isolating root cause, producing Tier 3/Engineering escalations, creating runbooks and knowledge articles, mentoring Tier 1, and participating in on-call rotations to resolve customer-impacting incidents.

Design and develop ServiceNow solutions for CMDB and Attack Surface Management, ensuring data quality and building analytical dashboards.

Provide enterprise-grade technical support for Legion's WFM SaaS: troubleshoot and reproduce issues across web and mobile, manage escalations to engineering, support integrations and APIs, own Zendesk/Jira tickets within SLAs, create knowledge-base content, mentor other support engineers, and maintain product/configuration expertise (including Workato familiarity).

The GPS Engineer III develops servicing procedures, conducts failure analysis, collaborates with engineering and quality groups, and prepares documentation for new products.

Provide remote technical support and troubleshooting for customer environments running Linux, OpenStack and Kubernetes (MOSK). Triage IaaS issues, reproduce bugs in labs, own escalations, coordinate with engineering, perform DC ops tasks (firmware, hardware), handle networking and alerting, participate in on-call rotation, and use automation/AI tools to improve resolution efficiency.

Provide Tier 2 technical support for AV and video-conference systems, resolving escalated tickets via phone, email, and chat, coaching Tier 1 staff, reporting trends, suggesting process improvements, and assisting on related projects during low support volume.

Support L2/L2+ users on the Salesforce platform, troubleshoot issues, collaborate with teams, and drive system improvements and reliability.

This role involves providing technical support at customer sites, handling escalations, system installations, and analyzing performance metrics. Collaborates with engineering teams and generates documentation for improvements and support plans.

The Technical Support Engineer provides 1st and 2nd level customer support for software and hardware issues, ensuring customer satisfaction and innovation in service. Responsibilities include troubleshooting, documentation, prioritizing issues, and collaborating with internal teams.

Provide end-to-end technical support for B2B and B2G customers, troubleshoot product, API, and data issues, manage tickets and SLAs, collaborate with Product/R&D, and support onboarding and training to resolve complex technical and compliance-related problems.

This role involves developing complaint handling processes and ensuring regulatory compliance in post-market support, collaborating with teams globally to drive operational excellence.

The Senior Quality Engineer leads post-market support for complaint handling processes, ensuring regulatory compliance and continuous improvement in quality systems.

The Technical Support Engineer provides technical support for property management solutions, troubleshooting issues, educating customers, and collaborating with teams for complex challenges.