Top Support Engineer Jobs

Provide DevOps-style cloud infrastructure support for DoD systems using AWS, containers, and DevOps tools. Deploy, harden, and maintain secure cloud components, collaborate with architects and stakeholders, and meet STIG and DoD certification requirements while supporting shifts as needed.

Provide Level 1/2 support across teleradiology operations, SaaS AI imaging products, and corporate IT. Troubleshoot HL7 and DICOM integrations, manage PACS/RIS connectivity, own Level 2 customer cases and SLAs, administer identity, device management and cloud infrastructure, participate in 24/7 on-call rotation, and maintain compliance with HIPAA/GDPR/ISO in a regulated clinical environment.

Provide end-user IT support across hardware, software, networking, and accounts (primarily macOS) via tickets, Slack, and in-person; maintain documentation and runbooks; manage device enrollment, MDM, identity and access workflows; participate in on-call rotation; automate repetitive tasks with scripting; improve onboarding and operational processes.

Serve as technical bridge for customer onboarding and integrations: maintain/debug internal admin tools, configure feature flags, ensure PMS/CRM API integrations, update docs, troubleshoot regressions and basic AI hallucinations, and collaborate with engineering to automate onboarding/support workflows.

Provide onsite IT support for hotel operations: maintain Windows workstations and servers, VMware hosts, networking, wireless, Active Directory, Microsoft 365, and hospitality systems (Opera, VingCard, Micros). Troubleshoot hardware, security/malware issues, manage tickets, complete projects, coordinate vendors, and participate in after-hours on-call rotation.

Provide technical support for Broadcom mainframe products (Endevor/Zowe), troubleshoot complex customer issues, analyze logs, recreate problems in lab environments, share KCS knowledge, mentor junior engineers, participate in scrum and product quality activities, and occasionally travel/on-call as required.

The Trade Desk Support Engineer provides L1 to L3 support for service requests/incidents, monitors trading systems, resolves issues, and develops tools for operational efficiency.

The Platform Support Engineer will maintain and support CLO and Loans trading systems, ensuring high availability and resolving issues in a timely manner.

The IT Support Engineer provides technical assistance, maintains IT systems, troubleshoots issues, and ensures smooth operation of IT infrastructure.

The Production Support Engineer role involves troubleshooting using SQL and related technologies, understanding DWH processes, and providing operational support while working flexibly in shifts.

The L2 Support Engineer identifies and resolves complex technical issues, manages support tickets, mentors junior staff, documents solutions, and collaborates with IT teams to ensure excellent service delivery.

Provide IT/OT systems support for the Thacker Pass site: maintain DCS/SCADA, process historian, servers, networks, virtualization, backups, and endpoint devices; monitor and respond to incidents; implement OT cybersecurity practices; support integrations, commissioning, and documentation; collaborate with engineers, operations, vendors, and IT teams.

Provide daily on-floor engineering support to production technicians: troubleshoot hardware issues, triage non-conformances, update assembly documentation and SOPs, design/optimize fixtures and tooling, ensure calibrated equipment, translate floor issues into DFM feedback, document NCRs, and assist technician training and onboarding.

Provide remote technical support for Precisely data integration and coding-focused products (Code-1, VeriMove, Finalist, DIS SaaS). Troubleshoot data transformation, ETL/batch workflows, integrations and APIs; analyze logs and job output; collaborate with Engineering for escalations; create knowledge base content; participate in on-call rotations and use AI tools to automate and improve support workflows.

Serve as the technical escalation lead for Plant and HQ IT, supporting Microsoft ecosystem and plant-floor hardware, mentoring the team, implementing ITSM practices, and building automation (PowerShell, Power Automate) and AI-assisted support to reduce repeat incidents and scale IT operations.

Provide expert Windows administration and Tier 1/2 desktop support for the company’s laptop fleet. Responsibilities include Windows imaging, deployment, patching, lifecycle management, Active Directory and Microsoft 365 administration, hardware and connectivity troubleshooting, laptop provisioning, asset inventory, endpoint compliance, and process improvement. The role supports users both remotely and in person while maintaining strong customer service and resolving complex technical issues.

Own complex technical support tickets involving APIs, logs, databases, cloud-billing connections, and data pipelines. Diagnose root causes using SQL, log analysis, and cloud-cost data, resolving issues directly when possible and escalating appropriately. Build documentation, runbooks, and AI workflows to improve automated support through Fin and internal tooling. Communicate clearly with customers and engineering while prioritizing a live ticket backlog.

Develop and migrate the Risk Exchange tool to a new platform supporting Naval SLBM systems. Perform software development using Java/Python and GitLab, apply Agile principles, analyze and solve engineering problems, work with cross-functional teams, and support schedule-driven deliverables on-site in Dahlgren, VA.

Provide application and OSS/BSS support for Oracle Communications (BRM, charging, billing, mediation, provisioning, order management). Perform production troubleshooting, monitoring, KPI analysis, documentation, maintenance, and 24x7 on-call duties. Coordinate with customers, internal teams, and vendors. Work remotely from LATAM with rotational shifts; Spanish and English required.

Senior-level role supporting Telcordia-based service provisioning solutions. Responsibilities include solution architecture, FLEXCOM/CNM expertise, deriving system requirements from user needs, evaluating test cases, guiding testing teams, and applying hands-on open-source knowledge. Strong English communication required.

Design, implement, and maintain SAP Fieldglass test automation framework and scripts; develop test plans and cases; execute automation and manual tests; track and report defects and test status; coach teammates, manage customer relationships, and integrate testing into CI/CD and DevOps workflows using observability and cloud tools.

Provide technical and business support for Citi applications, manage application environments, perform risk analysis, and lead enhancements while ensuring compliance with corporate standards.

Provide senior-level remote IT support and operations for a distributed workforce: troubleshoot macOS/Windows/Linux/mobile, manage onboarding/offboarding, administer identity (Rippling/Okta) and MDM, maintain asset inventory, build AI-driven automations (Console.com, Risotto, Unthread), support SOC 2/HIPAA/ISO compliance, write runbooks in Notion, and contribute to the IT roadmap while mentoring the team.

The Support Engineer will provide end user support for Windows and Mac, including mobile devices, while delivering high-quality IT service to executives.

The Support Engineer will resolve mid-tier pipeline issues, manage user permissions, investigate data quality tickets, and maintain live site telemetry and instrumentation updates.