Top Support Engineer Jobs

Provide reactive and proactive technical support to external customers: troubleshoot and resolve incidents, qualify and escalate to Tier-II, document issues and solutions, and create internal/external support documentation.

Provide bilingual (Spanish) technical support for McAfee products: troubleshoot and reproduce issues, manage escalations, log and update cases in MAX, liaise with Tier II, document resolutions, create knowledgebase articles, and maintain product and threat knowledge.

Designs, implements, maintains, and secures on-site and cloud infrastructure (Azure, M365, Google Workspace). Manages backups with Veeam, networks, patching, monitoring, and documentation. Serves as evening Help Desk lead, triaging and resolving user issues remotely, directing a Junior Systems Administrator, and improving update/change-control processes.

Manage engineering scope, budgets, schedules, and procurement for gas and generation projects. Serve as primary engineering contact, oversee outsourced engineering and material procurement, support design and process safety reviews, and ensure project delivery for LNG, gas storage, compressor stations, and utility assets.

Provide hands-on Level 2 technical support for Gravitee customers: investigate and resolve support tickets, prioritize issues across international clients, create knowledge articles, and collaborate to improve processes and tools for API, event, and AI-agent platform deployments.

Provide Tier-2+ technical support for the Axon 911 SaaS platform: troubleshoot platform, networking, and VoIP issues; monitor system performance; manage escalations; document bugs and create knowledge-base content; collaborate with engineering and customer teams to ensure reliability and SLA adherence.

Provide Tier-2/Tier-3 technical support for the Axon 911 SaaS platform: troubleshoot incidents, diagnose network/VoIP issues, monitor performance, escalate and collaborate with engineering, improve monitoring and support workflows, and maintain knowledge-base documentation.

Provide Tier-2+ technical support for the Axon 911 SaaS platform: troubleshoot system, network, and VoIP issues; use monitoring/observability tools to identify incidents; document and escalate bugs; collaborate with engineering, QA, product, and customer success; improve monitoring, support processes, and CRM workflows; and create knowledge base articles to enhance support and reliability.

Lead advanced technical support and escalations for SIEM and cybersecurity platform customers in Brazil. Troubleshoot complex break-fix issues across log pipelines, network and endpoint telemetry, cloud platforms, and distributed systems. Drive RCA, engage in Severity 1 incidents, coordinate with Engineering/DevOps/SOC, and support release validation and complex deployments, including on-call rotation.

Provide advanced technical support for Vocera solutions: troubleshoot networking and wireless environments, research and craft fixes, manage customer communication, author knowledge articles, review product docs, train customers/partners, and mentor junior team members. Work hybrid with occasional on-call and limited travel.

Provide advanced technical support for Vocera solutions: troubleshoot networking and wireless issues, research and implement solutions, document cases and knowledge articles, train customers, review product docs, and mentor junior engineers.

Provide Windows desktop and laptop support, build and deploy OS images and packages, troubleshoot hardware/software and networking issues, manage inventories, create accounts, and support enterprise applications and desktop management tools.

Provide installation, analysis, and troubleshooting support for e-terra DMS and related ADMS products. Model electrical devices, diagnose intermediate-to-advanced issues, and resolve problems using various tools and troubleshooting methods.

Hands-on server engineer responsible for administering Windows Server environments, AD/DFS/clustering, troubleshooting with Sysinternals, analyzing performance data, automating tasks with PowerShell/Perl/Python, and producing technical and operational documentation. Familiarity with deployment, monitoring, virtualization, and Windows development is desirable.

Provide senior Oracle DBA support for Exadata (RAC) and Data Guard environments, perform performance tuning, manage production and non-prod EDW systems, monitor ASM/OS/storage capacity, analyze AWR reports, and write Unix/Linux shell scripts.

Design, develop, maintain, and enhance APIs and application programs for EV charging networks. Interface with business and operations for requirements, deliver prototypes, implement solutions, and provide production support, testing, and documentation. Support deployments, SOX controls, and coordinate with vendors and cross-functional teams.

Provide production support, maintenance, and some new UI development for an agent portal. Design, analyze, troubleshoot, test, and document MVC/.NET front-end applications using JavaScript frameworks and collaborate with technical and business teams.

Develop, troubleshoot, tune, and maintain high-volume ASP.NET/.NET web applications. Participate in design, architecture reviews, SDLC and project lifecycle activities. Communicate with stakeholders and work in a global delivery environment within financial services.

Senior MicroStrategy developer responsible for developing and supporting reports, documents and dashboards, analyzing systems, designing reporting strategy, working with IT and business users, managing offshore developers, and responding to production issues during off-peak hours and weekends.

Develop, debug, optimize, and support high-volume .NET web applications. Participate in design and architecture reviews, SDLC and maintenance activities, and communicate with business stakeholders in a global delivery environment. Work involves production support, performance tuning, and using tools like VS2010+, TFS, and MS SQL.

Develop, debug, tune, and maintain high-volume .NET web applications (ASP.NET, MVC, WebForms, WCF) using MS SQL and Entity Framework. Participate in design and architecture reviews, SDLC/project lifecycle activities, production support, performance optimization, and stakeholder communication within Financial Services.

Design, develop, test, deploy, debug and optimize high-volume .NET web applications using MS SQL, ASP.NET (WebForms), MVC, WCF, Entity Framework and JavaScript. Participate in SDLC, architecture reviews, performance tuning, and work with stakeholders in Financial Services within a global delivery model.

Senior MicroStrategy developer supporting BI/DW operations: design and implement reporting strategy, build reports/documents/dashboards, provide production support, troubleshoot issues, work with business and IT teams, and coordinate with offshore developers.

The Technical Support Engineer will maintain semiconductor equipment, troubleshoot issues, provide technical support and training, and participate in product improvements.

Design, develop, test, and mature Portable Life Support System hardware for Axiom EVA spacesuits. Own CAD modeling, analysis, fabrication, assembly, on-orbit demonstration, supplier reviews, manufacturing support, and project communication across the product lifecycle.