Top Support Engineer Jobs

Provide technical support in Windows and Mac environments, ensuring excellent customer service, particularly to C-level executives. Experience in offshore team collaboration is preferred.

As a Support Engineer, you will tackle complex network tickets, support customer networks remotely, and collaborate closely with the engineering team to enhance product offerings.

The IT Support Engineer II provides advanced technical support and troubleshooting for IT systems, manages escalated tickets, and collaborates with remote support teams while traveling to various sites.

The Support Engineer provides technical support to enterprise customers, resolving complex issues and collaborating with internal teams to enhance product support. Responsibilities include account management, issue troubleshooting, and building customer relationships.

Provide on-site and remote technical support for Surfscan semiconductor tools: diagnose, troubleshoot, and repair board- and system-level issues; minimize customer downtime; prepare field service reports and quotes; assist installations and train other engineers; work independently and spend at least half time at customer sites/cleanrooms.

Provide on-site and remote technical support for FAST/Films semiconductor equipment: diagnose, troubleshoot, repair board- and system-level issues, prepare field reports and quotes, collaborate with installation teams, and minimize customer downtime while working independently in cleanroom environments (~50% on-site).

Provides advanced technical support for sophisticated optical and electro-mechanical semiconductor equipment and associated software. Diagnoses escalated field issues, coordinates engineering resources, develops corrective action plans, documents troubleshooting and postmortem findings, and supports product introductions and continuous improvement. May assist with customer installations, relocations, upgrades, and personnel training. Requires availability for domestic and international travel of approximately 25–50%.

Responds to escalated technical issues involving KLA semiconductor equipment, assisting field engineers with diagnosis, troubleshooting, and debugging of optical, electrical, mechanical, computer, and software systems. Collaborates with specialists to restore equipment functionality, documents troubleshooting and postmortem findings, supports installations and upgrades, and provides technical training. Requires 40–70% domestic and international travel, including short-notice onsite support.

Provide technical escalation support for Field Service Engineers across assigned automation systems. Diagnose failures using logs, reproduce issues in-house, test PLC/robot/software/electrical fixes, document troubleshooting guides, identify fleet-wide trends, and drive permanent product fixes with Engineering. Work on-site in Bolingbrook, IL or Oakland, CA and travel occasionally.

Serve as the technical escalation point for Field Service Engineers to diagnose, reproduce, and resolve complex failures across mechanical, electrical, PLC, robot, and software systems. Analyze logs and fleet data, build troubleshooting plans, test fixes in-office, and escalate systemic issues to Product Engineering while maintaining knowledge base and reducing repeat site visits.

Provide post-sales technical support and troubleshooting for Fortanix platform; deploy, implement, upgrade, and optimize solutions; reproduce and qualify issues; perform root cause analysis; publish knowledge base content; collaborate with Development, Sales, and QA; and provide 24x7 on-call support as needed.

Provide technical support and field implementation for packet microwave and millimeter-wave wireless systems used in mobile backhaul, fronthaul, and broadband networks. Responsibilities include installation supervision, antenna alignment, commissioning, network integration, customer training, troubleshooting throughput and performance issues, desktop and hardware support, technical documentation, and collaboration with engineering and R&D teams. The role requires extensive RF systems experience, networking knowledge, Linux proficiency, and travel to customer sites throughout the United States.

As a Technical Support Engineer, you'll assist customers with technical issues, improve product understanding, identify trends, and automate support processes.

Provide advanced technical support for Skydio UAS systems and private Cloud deployments: diagnose flight communication and data flow issues, troubleshoot networks (WiFi/cellular/ethernet), manage REST/API integrations, escalate and resolve integrations, and assist customers and internal teams to optimize operational reliability and privacy.

Provide high-touch desktop and end-user support in a predominantly macOS environment for biotech/pharma clients. Troubleshoot hardware, software, access issues; manage onboarding/offboarding, administer macOS via MDM, handle tickets in Jira, and collaborate with internal teams to maintain secure, productive end-user computing.

Provides technical support for Entuity software products by advising customers, troubleshooting issues, developing workarounds, patches, scripts, rules, and configurations, and tracking cases through resolution. Partners with software development, sales, and pre-sales teams during problem resolution and proof-of-concept trials. Supports integrations with authentication systems, custom dashboards and reports, software licensing, and device configurations.

Provide engineering-level application support and troubleshooting across enterprise platforms. Diagnose and resolve complex incidents, implement configuration and light development fixes, perform data analysis, own issues end-to-end, reduce repeat incidents, improve system stability, and mentor Level I engineers while participating in a technology incubator program.

Develops service procedures, Best Known Methods, technical manuals, troubleshooting guides, training materials, and customer notices for new semiconductor products. Leads or supports chamber build and testing, failure analysis, CAPA, field issue resolution, new product testing, parts stocking, and collaboration with engineering, manufacturing, quality, reliability, and training teams. Trains customer and process engineers before product shipments and supports product installation, retrofits, and maintenance.

Own and resolve the customer support queue for a B2B SaaS platform, triaging technical issues, diagnosing integrations and data problems, and communicating solutions clearly. Improve documentation, playbooks, SLAs, metrics, tooling, and support processes. Collaborate with Solutions Engineers, Product Managers, and Engineering to identify recurring issues and influence the product roadmap. The role is customer-facing, fast-paced, and requires independent problem-solving, technical curiosity, and process orientation.

Provides technical ownership for assigned products by troubleshooting bugs, creating and merging fixes, handling escalations, documenting solutions, and communicating customer feedback to Product and Engineering. The role serves as a technical voice of the customer, improves feedback loops and workflows, manages service-level expectations, and collaborates cross-functionally to resolve product issues and improve customer experience.

Provide Level 2 application support for production applications: troubleshoot incidents, perform root cause analysis, maintain and enhance systems using UNIX/Shell scripting and Oracle/PL-SQL, work with Autosys, follow ITIL processes, and collaborate with stakeholders in the investment banking domain.

Onsite deskside support technician providing hardware and software support for HP/Dell laptops and desktops, IMAC activity, system imaging and setup, hardware replacement, network printer/IP troubleshooting, inventory and equipment disposal, and customer-facing support.

Provide hands-on technical post-sales support for VAST storage products, resolving customer issues, performing installations/upgrades/field services, escalating with detailed diagnostics, collaborating with engineering, professional services, and sales, and tracking feature requests and bugs to ensure customer adoption and satisfaction.

Provide hands-on technical support and escalations for enterprise storage customers, perform installations/upgrades/field services, troubleshoot Linux, networking and storage issues, submit/manage bugs and feature requests, and collaborate with sales, professional services, and engineering to ensure customer satisfaction and product adoption.

Provide hands-on technical support and escalations for enterprise storage customers, perform installations/upgrades/field services, troubleshoot Linux/networking/storage issues, manage feature requests/bugs, and collaborate with sales, professional services, and engineering to ensure customer success.