Position - Customer Support Engineer
Location: South San Francisco, CA
Duration : 6 Months plus
This is for a Deskside Support Technician for an onsite support role. This role includes hardware and software support for HP/Dell Laptops & Desktops. IMAC activity, installs, removals, hardware replacement and complete system setup.
There is all some Inventory and equipment disposal required.
Standard Deskside Support. Hardware/software support for Desktops and laptops in office environment. Will require setup and removal of systems as well.
Skills required:
Proactive and able to work with little supervision
Excellent customer service skills
Excellent Documentation skills.
Experienced with Windows Windows 7 & Vista technical support, 2 years minimum preferred.
experience supporting Office/Outlook 2007 and 2010
Experience with Network connectivity (IP setup, adding network printers)
Experience with PC setup (imaging, configuration of Windows Platform software)
Experience with installing hardware (A+ Cert required)
Will work with clients face to face and via phone.
Able to work a 7:30am or 8am shift.
Standard 40 hour work week
Additional InformationFor the more Information please contact me at 734-357-8988 or sathish dot balla at tekwissen dot com
Skills Required
- Deskside support for HP/Dell laptops and desktops (IMAC activity, installs, removals, hardware replacement)
- CompTIA A+ certification
- Experience supporting Windows 7 and Windows Vista (2 years minimum preferred)
- Experience supporting Microsoft Outlook 2007 and 2010
- PC setup and imaging, configuration of Windows platform software
- Network connectivity troubleshooting (IP setup, adding/setting up network printers)
- Excellent customer service and face-to-face client support skills
- Excellent documentation skills
- Proactive, able to work with little supervision
- Ability to perform inventory and equipment disposal
- Able to work a 7:30am or 8:00am shift; standard 40 hour work week
What We Do
STEM Xpert is a consulting engineering firm recognized in the engineering industry for its commitment to client service and passion for excellence. The firm provides specialized professional consulting services in the fields of science, technology, engineering, and mathematics (STEM).
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