We are looking for a Mid-Level APPs / OSS-BSS Support Engineer with experience in Oracle Communications environments, including BRM, Charging, Billing, Mediation, Provisioning, and Order Management. The candidate should have solid hands-on experience in application support, production troubleshooting, monitoring, KPI analysis, documentation, maintenance support, and 24x7 on-call operations.
The role requires strong coordination skills to work with customers, internal teams, and vendors, along with good knowledge of Linux/Unix, cloud-native platforms, Kubernetes, Grafana, Kibana, Prometheus, and monitoring tools. Exposure to OSS/BSS, BRM core nodes, and real-time charging / billing flows is highly desirable.
This is also a remote LATAM-based role supporting LAD/EMEA operations, with availability for rotational shifts, weekend support, and maintenance windows.
Spanish and English are required.
Our preference is to have these resources based in Chile. However, we are open to considering candidates from the broader LAD region if they have the right skills and solid O&M experience in those domains.
Skills Required
- Experience in Oracle Communications environments including BRM, Charging, Billing, Mediation, Provisioning, and Order Management
- Hands-on application support, production troubleshooting, monitoring, KPI analysis, documentation, and maintenance support
- 24x7 on-call operations and availability for rotational shifts, weekend support, and maintenance windows
- Strong coordination/communication skills to work with customers, internal teams, and vendors
- Knowledge of Linux/Unix
- Experience with cloud-native platforms and Kubernetes
- Experience with observability and monitoring tools such as Grafana, Kibana, and Prometheus
- Fluent Spanish and English
- Remote LATAM-based location (preference for Chile)
- Exposure to OSS/BSS, BRM core nodes, and real-time charging/billing flows
What We Do
Open Systems Technologies Corporation is a technology solutions provider serving large enterprises and government entities. Founded in 1996, it delivers customized software development, technical assistance, systems integration, and enterprise security services. Its capabilities include cloud computing and virtualization, identity and access management, intrusion detection and monitoring, application performance monitoring, and other solutions that protect software assets and information-technology infrastructure across complex operational environments.
