Top Support Engineer Jobs

Provide L2/L3 production support, monitoring, troubleshooting, and root-cause fixes for Oracle Siebel CRM. Support upgrades, repository merges, IRM, deployments across environments, integrations (EAI/Web Services/REST), performance tuning with DBAs, and periodic 24x7 on-call coverage. Document processes and assist release and migration activities.

Provide deep technical support for Devin and Windsurf by reproducing, diagnosing, and resolving complex customer issues across codebases, CI/CD, containers, cloud platforms, and developer tooling. Perform root-cause analysis, escalate with full technical context, create playbooks and tooling, and support release testing to improve reliability and adoption.

Design and build AI-powered tools to accelerate incident detection, triage, root-cause analysis, and automation for Credit trading production. Partner with support, development, and AI teams to embed AI into workflows, maintain high availability, analyze logs/metrics, and measure reductions in MTTR and operational toil.

Provide onsite and remote technical support for NVIDIA Ethernet and AI infrastructure, troubleshoot Linux-based systems, debug networking and interoperability issues, collaborate with engineering and marketing, document support methodologies, and act as primary customer contact, spending at least one week per month onsite.

Senior technical owner for enterprise support: reproduce and resolve complex issues end-to-end, define SLAs/severity/escalation, hand off clear tickets to engineering, build KB and onboarding, and synthesize product feedback.

Provide Tier 2 technical support and escalations for Tailscale customers: troubleshoot complex networking and SSO issues, manage ticket SLAs, mentor Tier 1, collaborate with Product/Eng, and contribute to documentation and recurring friction elimination.

Build and run a white-glove executive support function: own intake, SLAs, runbooks, and escalations for executives, ABPs, and board. Provide AV support for board meetings and exec rooms, handle urgent tech incidents, work shared ticket queue, participate in on-call rotation, maintain San Francisco on-site presence, and document processes and KB content.

Serve as escalation support for client issues, debug integrations using SQL and server logs, implement tooling to detect/prevent problems, assist technical onboarding/offboarding, and collaborate with product and engineering to improve systems and processes.

Provide Tier 2/3 operational support for enterprise audio-visual systems across conference rooms and events. Install, configure, maintain, and troubleshoot AV hardware, control systems, conferencing technologies, and integrations. Manage AV asset inventory, lifecycle, firmware/software updates, refresh planning, documentation, and reporting. Collaborate with IT teams and vendors on deployments, upgrades, and issue resolution.

Support Regulatory Affairs by evaluating AI and emerging technologies, assisting with pilots and POCs, documenting requirements and process maps, contributing to process improvement, and ensuring responsible, compliant AI use while maintaining project documentation and collaborating across technical and business teams.

Serve as technical lead for partner integrations to Netflix Ads: implement, configure, validate, and support integrations; debug APIs and data pipelines; own launch monitoring, incident management, stakeholder communication, and minor codebase improvements alongside SWE teams.

Lead SRE/production support for Wealth Management applications, ensuring platform stability, incident detection and resolution, change governance, capacity planning, observability, automation, and knowledge management. Coordinate cross-team escalations, perform deep technical triage, produce guidance and runbooks, mentor the team, and implement DevOps/SRE practices to minimize downtime and improve operational efficiency.

Provide technical support for developer customers, resolve inquiries, create and maintain tutorials and content to improve self-sufficiency, minimize engineering interrupts, and collaborate with cross-functional teams on support strategies.

Provide on-site customer support and troubleshooting for semiconductor capital equipment across processes (CVD, ALD, RIE, PVD, anneal, implant). Lead installations, diagnostics, root-cause analyses, DOE and statistical data analysis, report and present findings, and collaborate with R&D and customers to optimize tool performance and resolve complex process issues.

Provide advanced technical support for AVEVA industrial software, resolving complex customer issues remotely and on-site, mentoring junior staff, delivering training, analyzing support trends, and driving cross-functional improvements to enhance customer outcomes.

Provide hands-on Linux software engineering and technical user support for classified HPC R&D: onboard users, troubleshoot access, scripts, and workflows, support modeling and simulation, maintain and document code, develop tutorials, coordinate with operations and security, and mentor junior staff.

Support Anti-Tamper efforts by reviewing plans, developing databases, and collaborating with senior experts to enhance program protection in defense technologies.

Support cybersecurity engineering and authorization activities for Army CPE IEW&S systems. Review RMF packages in eMASS/Xacta, manage A&A documentation and APMS portfolio tracking, advise PMs on cybersecurity strategy and ATO/IATO/IATT/ATC processes, lead vulnerability management and POA&M review, develop training and templates, and coordinate cybersecurity policy and exceptions across stakeholders.

Provide Tier 3 lab infrastructure engineering and systems engineering support for government lab environments: design Windows domain architectures, deploy and maintain VMware virtual machines, manage Active Directory and PKI, administer RHEL/Oracle systems and Infoblox IPAM, troubleshoot hardware/software/network issues, perform data center server configuration, and engage stakeholders. Ensure security/compliance and support enterprise testing and lab tool procurement. Ansible experience preferred.

Lead design, development, and maintenance of custom websites and web applications. Produce front-end and back-end functionality, manage server operations, integrate analytics and marketing tools, support SharePoint/CMS graphics, ensure DoD/Army cybersecurity and accessibility compliance, create technical documentation, and provide digital media and graphics backup support.

The Engineer, Technical Support role involves assisting customers with technical issues and ensuring satisfaction with Packsize products.

Provide customer-facing technical support for Sigma's SaaS platform: diagnose and resolve complex SQL and data issues, collaborate with product and engineering, develop diagnostic tools and best practices, participate in on-call rotation and cross-functional projects to improve support operations and automation.

Seek motivated individuals for a full-time role in technical support within a dynamic financial technology environment, emphasizing customer service and communication skills.

Provide instrumentation and controls plant support: troubleshoot systems, issue engineering changes, support outages, liaise with Operations/Maintenance, implement corrective actions, and maintain qualifications.

Provide Tier III technical support for networking and security products: troubleshoot complex network, endpoint, and cloud issues; own escalations; collaborate with Engineering/Product; create documentation; mentor lower tiers; participate in on-call rotation.