Top Support Engineer Jobs

Supports drilling, completions, and production engineers in 24/7 rotational operations. Responsibilities include geo-steering horizontal wells, monitoring drilling performance, troubleshooting operational issues, conducting offset and performance analysis, developing technical studies, supporting well planning and regulatory processes, performing directional and anti-collision planning, and providing torque and drag recommendations. The role also uses multiple operational data platforms and requires field visits and night-shift availability.

Supports semiconductor equipment customers through technical escalations, installations, upgrades, troubleshooting, fleet performance analysis, and product improvement programs. Coordinates with customers, field teams, and engineering organizations; assists with alpha and beta site validation; reviews engineering changes; analyzes reliability and availability metrics; develops technical documentation; and presents recommendations. This is a new-college-graduate role requiring an engineering or related technical degree.

Provide first-, second-, and third-line technical support for NYC 911 logging and recording systems. Responsibilities include deploying, patching, upgrading, monitoring, troubleshooting, and maintaining mission-critical infrastructure; configuring Windows, virtualization, networking, databases, and web services; collaborating with deployment, R&D, and customer teams; documenting support activities; and participating in a 24/7 critical-incident rotation.

Provide Level 2/3 support for a research laboratory team, focusing on Linux and operating system support, AWS troubleshooting, scripting, and grid computing. Diagnose and resolve technical issues across Amazon Linux, Red Hat, or CentOS environments using Python, AWS EC2, S3, Auto Scaling, Sun Grid Engine, and related orchestration tools.

Provide multi-channel technical support for Datadog Premier customers, reproduce and troubleshoot issues across integrations, educate users, run health checks, create documentation, participate in demos and calls, and escalate complex issues while working in a hybrid office schedule.

Owns frontline technical support for robotic medical systems, including issue intake, remote and on-site troubleshooting, customer communication, escalation, and field service. Partners with Engineering on serviceability, reliability, root-cause investigations, CAPA, and product changes. Builds support workflows, knowledge bases, training, KPIs, and documentation. Maintains demo and service fleets, manages repairs, RMAs, spare parts, configuration control, and logistics. Requires hands-on electromechanical troubleshooting, Linux diagnostics, quality-system discipline, and up to 25% travel.

Monitor and support 24/7 robotic automation systems through incident response, technical troubleshooting, escalation coordination, performance monitoring, and system updates. Analyze incident data, document root causes, develop dashboards and scripts, maintain runbooks, and partner with software, hardware, controls, systems, and operations teams to improve system reliability. Participate in on-call support and work hybrid/on-site in Massachusetts.

Provides Tier 2 monitoring, troubleshooting, incident response, escalation coordination, and performance support for 24/7 robotic automation systems. Partners with software, hardware, controls, systems, and operations teams to resolve production issues, document root causes, improve reliability, and reduce recurring incidents. Maintains dashboards, reports, runbooks, and training materials; develops scripts and process improvements; supports system updates and on-call operations. The role is hybrid in Massachusetts with up to 10% travel.

Provide production support, maintenance, troubleshooting, and enhancements for legacy VB.NET desktop and service applications. Diagnose issues across applications, databases, Windows systems, and connected devices; write and optimize T-SQL; manage deployments, incident investigations, and documentation; collaborate with business and technical stakeholders to ensure reliability and continuity.

Lead production support for a veterinary SaaS platform by triaging incidents, diagnosing issues across Flutter, FastAPI, gRPC, and legacy integrations, and driving permanent fixes. Build monitoring, alerting, diagnostic automation, ticket taxonomy, reporting, runbooks, and SLAs. Partner with Hospital Success and Engineering to resolve customer-impacting issues, identify recurring failure patterns, and communicate technical problems clearly to clinic staff and internal stakeholders.

Develop and integrate multidisciplinary ground support equipment for VTOL aircraft, including electrical, mechanical, hydronic, embedded, and software subsystems. Responsibilities include component selection, prototype assembly, system testing, certification support, root-cause analysis, scripting, technical documentation, and troubleshooting field deployments. The role requires strong electrical and mechanical fundamentals, embedded C/C++ and Python skills, networking knowledge, CAD proficiency, schematic experience, and hands-on laboratory debugging.

Supports Army mission command training simulations by installing, configuring, integrating, troubleshooting, patching, securing, and maintaining hardware, software, networks, and simulation systems. Provides technical support during training exercises, manages system recovery and backups, verifies DISA and DoD compliance, maintains inventories, analyzes performance, and resolves Mission Command Systems issues. Requires extensive LVC-G, Linux, Windows, classified-environment, RMF, and information-assurance experience, along with a Secret clearance and CompTIA Security+ certification.

Provide technical support for Lucidworks Fusion, helping customers configure search systems and troubleshoot complex issues across Lucene, Solr, and distributed technologies. Create knowledge-base content, collaborate with Engineering and Customer Success, communicate customer feedback, and identify opportunities for additional products and services. The role includes 24/7/365 on-call participation and supports U.S. government customers.

Supports customers deploying tactical radios, waveforms, and communications systems. Responsibilities include technical requirements meetings, system architecture, network planning, customer demonstrations, field support, system design and testing, contract execution, troubleshooting, performance optimization, and advocating customer needs across engineering and product teams. The role requires expertise in wireless communications, military systems, networking, RF testing, embedded security, unmanned systems, and contested communications environments, with up to 25% domestic and international travel.

Owns the full lifecycle of client incidents and support requests for Digital Asset products. Responsibilities include triaging complex application and business-flow issues, resolving incidents, advising clients on installation and deployment, documenting solutions, escalating unresolved problems to engineering teams, and participating in a global 24/7/365 on-call rotation. The role requires troubleshooting across cloud infrastructure, applications, databases, operating systems, blockchain networks, and distributed ledgers while maintaining strong customer communication.

Leads production support and stability for critical Wealth Management applications. Responsibilities include incident, problem, and change management; root-cause analysis; release coordination; application availability and cost improvement; audit and security compliance; project support; and coordination with global, onsite, offshore, business, and technology teams. Provides leadership to junior staff and participates in 24/7 on-call support, including weekends and after-hours coverage for high- and critical-severity incidents.

Own complex technical customer issues from investigation through resolution by debugging logs, APIs, databases, code, and production systems. Partner with customers, product, and engineering to identify root causes, distinguish bugs from product gaps, and drive lasting improvements. Create documentation, troubleshooting guides, internal tools, and scalable support workflows. Strong Python and SQL skills are required, while hardware, testing, measurement, and technical data experience are valued.

Provides remote, onsite, and customer-site technical support for laboratory automation platforms. Manages customer cases, troubleshoots software, hardware, networking, robotic, and database issues, deploys and debugs integration code, performs upgrades and configuration changes, trains customers, collaborates with field and internal teams, and documents resolutions and process improvements.

Supports laboratory automation customers by managing technical cases, troubleshooting software, hardware, networking, and robotics systems, and deploying integration code. Configures databases, performs upgrades and configuration changes, trains customers, collaborates with field service and software teams, documents issues, and drives resolutions. The role is remote with office and customer-site work and requires approximately 30% domestic travel.

Provide hands-on technical support to syndicated-loan platform clients, troubleshooting complex cross-technology issues and managing them through resolution. Monitor production systems, identify potential problems, collaborate with product and technology teams, and communicate client feedback to drive platform improvements. The role requires financial or fintech knowledge, SQL and database skills, SDLC and object-oriented programming understanding, RESTful API familiarity, ticketing workflow experience, and strong communication.

Support and stabilize production trading platforms by monitoring systems, investigating incidents, executing remediation, improving runbooks and automation, and planning client implementations and deployments for bridging, aggregation, and reporting integrations.

Provide hands-on post-sales technical support for enterprise storage customers: troubleshoot and resolve issues, perform installs/upgrades/field services, manage escalations, submit feature requests/bugs, and collaborate with sales, professional services, and engineering to ensure product adoption and customer satisfaction.

As a Customer Support Engineer, you will respond to customer issues, evaluate problems, solve them or escalate, and perform field services for installations and upgrades while managing relationships and enhancing customer satisfaction.

The Customer Support Engineer responds to customer technical issues, manages post-sales activities, supports installations and troubleshooting, and advocates for customer needs.

Provide post-sales technical support and escalations for VAST storage products: troubleshoot, resolve or escalate customer issues, perform installations/upgrades/field services, collaborate with engineering and success teams, submit/manage bugs and feature requests, and drive customer adoption and satisfaction.