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Nominal builds software that lets hardware teams test, iterate, and deploy as fast as software teams.
The Role
Own complex technical customer issues from investigation through resolution by debugging logs, APIs, databases, code, and production systems. Partner with customers, product, and engineering to identify root causes, distinguish bugs from product gaps, and drive lasting improvements. Create documentation, troubleshooting guides, internal tools, and scalable support workflows. Strong Python and SQL skills are required, while hardware, testing, measurement, and technical data experience are valued.
Summary Generated by Built In
About Nominal
Nominal is building the connected test and operations platform powering the world's most advanced hardware systems, from spacecraft and autonomous vehicles to next-generation defense programs. Our platform gives hardware engineering teams a single place to ingest data, analyze performance, automate test execution, and collaborate across every phase of development, so they can move faster without sacrificing safety or precision. We're a fast-moving team that owns problems end-to-end, works across disciplines, and thrives at the intersection of hardware and software.
We serve top-tier commercial and defense customers, from autonomy leaders like Anduril and Shield AI to next-generation aerospace teams like Hermeus and REGENT, and performance engineering teams like Pratt Miller Motorsports, alongside mission partners within the U.S. Navy and U.S. Air Force on programs where failure isn’t an option. We’re backed by Sequoia, General Catalyst, Founders Fund, Lux Capital, and Lightspeed. Our team draws from SpaceX, Palantir, Anduril, Applied Intuition, and other leading companies, united by a common mission: giving hardware engineers the tools to build the future with speed, safety, and confidence.
We’re looking for a Product Support Engineer who sits at the intersection of software, product, and customer experience. You're closer to a product engineer than a ticket resolver. You'll spend your time understanding how technical customers use the product, debugging real engineering problems, partnering with the teams building Nominal, and turning what you learn into a better product.
🚀 About the role
- Own Technical Problems End-to-End: Take ownership of complex customer issues from initial investigation through resolution. You’ll dig into the problem, identify the root cause, and drive it to closure.
- Work Directly With Engineers: Partner closely with highly technical customers to understand how they use Nominal, troubleshoot issues, and help them get the most out of the product.
- Debug the Real Thing: Dive into logs, APIs, databases, code, and production systems to understand what’s happening. You won’t just be routing tickets, you’ll be solving problems.
- Partner With Product & Engineering: Bring customer problems directly to the teams building the product. Help distinguish bugs from product gaps, influence priorities, and push issues toward lasting solutions.
- Turn Support Into Product Improvements: Identify recurring patterns across customers and use those insights to improve the product, documentation, tooling, and overall customer experience.
- Build the Knowledge Base: Create technical documentation, troubleshooting guides, and internal tools that make the team and our customers more self-sufficient.
- Use AI to Work Smarter: Leverage AI to accelerate debugging, investigate issues, automate repetitive workflows, and build tools that make technical support more scalable.
- Own High-Impact Moments: When something breaks or a customer is blocked, you’ll be the person who jumps in, figures out what’s happening, and keeps everyone moving.
🔍 We're Looking for Someone With
- Strong Technical Fluency: Comfortable with APIs, relational databases like Postgres, MySQL, or ClickHouse, and observability tools like Datadog. You can write Python, navigate a codebase, and work comfortably in GitHub.
- A Builder Mindset: You enjoy figuring things out yourself. You don't need a perfectly documented playbook and are comfortable digging into unfamiliar systems to find the answer.
- Customer Empathy: You like working directly with technical users and can translate a customer's problem into a clear technical issue or product opportunity.
- Debugging Instincts: You know how to follow a problem through logs, data, APIs, and code to get to the root cause rather than stopping at a workaround.
- Product Thinking: You can recognize when a customer issue points to a deeper product problem and advocate for changes that improve the experience for more than one customer.
- Cross-Functional Strength: You can work seamlessly with engineering and product, communicate technical context clearly, and keep issues moving without waiting for someone else to take ownership.
- Clear Communication: You can explain complex technical problems simply, whether you're talking to an engineer, a customer, or an executive.
- Hardware Curious: Experience with hardware development, testing, measurement, validation, or other engineering environments is a strong plus.
- Familiarity With Technical Data: Experience with tools or formats like LabVIEW, MATLAB, MCAP, or HDF5 is a plus.
- Data Skills: Strong SQL and Python skills, including experience with Pandas or similar data analysis tools.
✨ Benefits/Perks
- 🏥 100% coverage of medical, dental, and vision insurance
- 🏖️ Unlimited PTO and sick leave
- 🍽️ Free lunch, snacks, and coffee
- 🚀 Professional Development Stipend
- 🛠️ In-office hardware lab with a $250 project stipend
- ✈️ Annual company retreat
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
ITAR Requirements
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
CompensationThe base pay range for this role is $93,500 – $140,000 per year.
Skills Required
- Comfort working with APIs, relational databases such as Postgres, MySQL, or ClickHouse, and observability tools such as Datadog
- Ability to write Python and navigate a codebase using GitHub
- Strong SQL and Python skills, including experience with Pandas or similar data analysis tools
- Ability to debug technical problems through logs, data, APIs, and code to identify root causes
- Ability to work directly with technical customers and communicate complex technical issues clearly
- Ability to partner effectively with product and engineering teams
- Experience with hardware development, testing, measurement, validation, or other engineering environments
- Familiarity with LabVIEW, MATLAB, MCAP, or HDF5
Nominal Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nominal and has not been reviewed or approved by Nominal.
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Healthcare Strength — 100% employer-paid medical, dental, and vision coverage is repeatedly described as covering both employees and dependents, indicating unusually strong healthcare provisioning. Additional mentions of “Platinum” coverage reinforce the sense of a high-tier plan offering.
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Leave & Time Off Breadth — Unlimited PTO and paid holidays/sick time are presented as part of the core package, suggesting broad time-off benefits on paper. Parental leave is also framed as fully paid in several places, reinforcing overall leave breadth.
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Wellbeing & Lifestyle Benefits — Wellness stipends, daily gourmet lunch (and sometimes dinner), and periodic retreats are consistently highlighted as meaningful lifestyle perks. Learning/development and other small stipends further round out a perks-heavy total rewards posture.
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The Company
What We Do
Nominal builds the essential software stack that enables hardware teams to test and iterate as rapidly as software teams. Nominal empowers engineers to continuously monitor, validate, and deploy innovations, transforming how mission-critical hardware is built and operated.
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