SW Engineer Support Intern

SW Engineer Support Intern  

Come Create at Ricoh 

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us during the summer of 2027 to help drive high-performance teams and our commitment to excellence. 

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. 

During this internship, you will gain hands‑on experience working with enterprise‑grade production print software in a fast‑paced support environment. You’ll learn practical skills across system administration, troubleshooting, networking, and log analysis while working with real customer issues and live production workflows. Interns will have the opportunity to use a variety of tools and technologies, including Linux and Windows server environments, scripting utilities, log‑parsing tools, virtualization platforms, and standard industry support systems such as ticketing, monitoring, and documentation platforms. 

You will work closely with senior support engineers who will provide guidance, mentorship, and training in structured problem‑solving, technical communication, and enterprise support best practices. The role offers exposure to cross‑functional collaboration with development, QA, and product teams, as well as a deep understanding of how mission‑critical systems behave in real‑world environments. This position is designed to help you build a broad and strong foundation of IT skills while contributing meaningful work to high‑impact customer operations. 

POSITION PROFILE 

The Software Support Intern will work alongside experienced engineers to help diagnose, analyze, and document issues within mission‑critical, high‑performance print workflow systems. In this role, you’ll gain hands‑on exposure to real customer environments, learning how enterprise‑scale software behaves in production and how support teams investigate complex issues across distributed systems. You’ll play an active part in gathering diagnostic data, assisting with issue triage, and contributing to clear, well‑structured documentation that supports both customers and senior engineering teams. 

This internship provides a unique opportunity to develop a broad foundation of IT skills—including Linux and Windows server administration, system‑level troubleshooting, technical communication, and structured problem‑solving. You’ll learn how different components across an enterprise environment work together, how to translate technical findings into customer‑friendly explanations, and how professional support organizations collaborate with development teams to ensure software reliability. It’s an ideal role for someone who wants to deepen their technical capabilities while learning how modern, high‑availability systems are supported in the real world. 

JOB DUTIES AND RESPONSIBILITIES 

• AI-assisted troubleshooting tools.
• Automation and scripting for support operations. 
• Containerized deployments and cloud-hosted environments. 
• Data analysis and log correlation techniques.
• Customer escalation management and root cause analysis. 
• Supports the specific functional area on special projects.  
• Works closely with assigned manager to learn and understand the diverse issues of the assigned function.  
• Researches, provides analysis, and offers solutions relating to a variety of functional projects.  

QUALIFICATIONS (Education, Experience, and Certifications) 

• Student must be currently enrolled in an accredited college or university.
• Student should be currently pursuing a degree in Computer Science, IT, Software Engineering, or related field. 
• Student must have a cumulative GPA of 3.0 or higher. 
• Student are to successfully complete all required screenings prior to hire. 

KNOWLEDGE, SKILLS AND ABILITIES 

Required Skills:  

• Strong analytical and troubleshooting ability, with experience breaking down large, complex technical issues into manageable components and investigating system‑level problems.  
• Clear and disciplined documentation skills, including capturing detailed technical notes from conversations and turning them into concise, accurate issue reports.  
• Effective technical communication, with the ability to understand developer‑level explanations and translate them into plain, customer‑friendly language.  
• Hands‑on server administration experience, with comfort using at least two of the following environments: Linux and Windows (strongly preferred) or AIX.  
• Curiosity and willingness to learn, including following instructions, digging into unfamiliar issues, and asking questions to deepen technical understanding. 
• Ability to quickly learn new tools, processes, and support workflows in a structured technical environment. 

Preferred Skills:  

• Working knowledge of networking fundamentals, including TCP/IP, routing basics, and diagnosing connectivity or throughput issues in distributed systems.
• Experience or interest in datastream and log analysis, such as reviewing workflow streams, structured logs, or print datastreams to identify patterns and anomalies.  
• Familiarity with scripting languages (Python, Bash, or PowerShell) for automating small tasks, parsing data, or assisting with troubleshooting workflows.  
• Exposure to virtualization or container technologies like VMware, Hyper‑V, or Docker, and an understanding of how applications behave in virtualized or containerized environments. 

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS 

• Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level. 
• Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction.  
• Prepare, provide and convey diversified information.  
• Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.).  
• Moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination. 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.