Job Title: IT Support Specialist
Location: Kirtland AFB, NM (on-site)
Clearance: Active TS with SSBI and eligible for SCI
The IT Support Specialist supports the IT Customer Service Desk, providing technical support on the local tenant infrastructure and systems for the Air Force at Kirtland AFB, NM.
Required Skills and Capabilities:
- Knowledge of ADPE asset management processes
- Knowledge of service desk operations, meeting resolution performance metrics and responding to customer issues with professional approach
- Knowledge of Defense Switched Network (DSN) and AMX equipment and understanding of maintenance and operations for VTC
Educational and / or Experience Requirements:
- High School diploma or equivalent
- Security +CE
- 2+ years working in a TS processing environment
Responsibilities:
Information Systems Operations/Maintenance:
Participate in the management of Automated Information Systems (AIS) and network enterprise systems, support, network operations comprised of a variety of operating systems and third-party applications, web-based platforms, and the information system tools derived from them. Maintain currency as these systems evolve.
Activities include the following:
- Troubleshoot and implement approved corrective actions for secure and non-secure Automated Data Processing Equipment (ADPE) hardware, such as video teleconference systems and client/server computer systems
- Provide installation services for network and telephone communications lines running over copper and fiber optics
- Advise, troubleshoot, and implement approved corrective actions for secure and non-secure software, such as Microsoft Office, Trellix, Acrobat Reader, etc.
- Troubleshoot classified and unclassified electronic messaging services
- Troubleshoot and maintain printers, printer mappings, and replace consumables.
- Use WDS to install Windows images on approved workstations.
- Provide basic knowledge of IP Addressing, DHCP, DNS and MAC filtering
- Participate in the inventory process for all ADPE-related items (including hardware, software, media, licenses, etc.) using Government provided systems
- Assist the Government in the preparation of appropriate inventories and property documentation to update ADPE equipment inventories maintained by DAF RCO-FSU as regularly scheduled by the Government
- Clients to be supported: Windows 10, 11, and any future clients as they evolve
Video Teleconferencing Services:
- Operate the video-teleconferencing (VTC) and audio-visual equipment, perform operation, basic maintenance, and troubleshooting procedures for the Conference Center (VTC) system
- Ensure all operational aspects of the VTC are functional to include network connectivity requirements, VTC Connection and routing procedures
- Install equipment, and maintain the technical capabilities for the integrated presentation system
- Knowledgeable of software packages for the integrated presentation systems
- Maintain a detailed inventory to ensure all equipment signed out
- Set up technically workable and effective audio-visual communications solutions
- Provide support during formal ceremonies, presentations and events
- Perform inventory and provide input to acquire supplies
- Maintain the base locators, local and Defense Switched Network (DSN) databases
- Review and set up integrated audio-visual presentations requiring AMX control systems, computer RGB/composite/S-Video inputs, hardwired and wireless sound systems as well as mobile operations, and coordinate with VTC facilitators at other sites to ensure compatibility with local VTC configurations
IT Customer Service Desk Operations:
- Perform Customer Service Desk duties such as coordinating work order documents with customers, and elevating work order documents to IT Government lead, as necessary
- Close-out work order documents when completed
- Monitor ADPE bench stock and submit paperwork using the electronic Vendor Quote (VQ) to replenish stock
Working at Inalab Consulting, Inc.
Inalab is a diverse, prosperous, and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
With our company you will earn a highly competitive salary commensurate with your skill level and experience. You will also enjoy:
- Three (3) weeks annual paid time off.
- A comprehensive, company-paid medical, dental, and vision plan and life insurance.
- 401K plan with vesting for company added contributions.
Inalab is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Skills Required
- High school diploma or equivalent
- Security+ CE certification
- At least 2 years working in a TS processing environment
- Active Top Secret clearance with SSBI and eligibility for SCI
- Knowledge of ADPE asset management processes
- Knowledge of service desk operations and resolution performance metrics
- Knowledge of Defense Switched Network (DSN), AMX equipment, and VTC maintenance and operations
What We Do
Inalab is a leading IT solutions and strategy consulting firm focused on providing solutions that transform enterprise operations in the government and commercial sectors by dependably bridging the gap between business strategy and technology. We see technology as an efficient, economical means to an end, and are dedicated to crafting technical solutions that result in increasing interoperable, responsive, and cost-effective enterprises. Inalab Consulting is a very nimble and agile small business with exceptional past performance credentials. We deliver innovative systems and solutions to support our Federal government and industry customers. The company’s professional services span the full information technology life cycle, focusing on program support, enterprise architecture, applications development, and systems operations and maintenance. Through strategic alliances with leading information technology service providers, Inalab Consulting is committed to providing high quality, cost effective, state-of-the-art solutions to satisfy customer requirements. We are totally focused on providing “Cost-effective Solutions” to our customers. Inalab’s commitment to our mission and values has resulted in long-term business relationships. Our client base is a 100% reference-able due to our ability to provide measurable results in the context of open and honest partnership with our clients. Our participation in multiple contracting vehicles provides convenient and cost effective options for our clients.
