We are seeking a highly motivated and detail-oriented Helpdesk Support Specialist to join our growing team. In this role, you will be the first point of contact for our employees, providing exceptional technical support and ensuring a smooth and efficient IT environment. You will be responsible for troubleshooting hardware and software issues, managing user accounts, and supporting a variety of critical applications.
Responsibilities:
- Provide timely and effective technical support to end-users via tickets, email and in-person while addressing hardware, software, and network issues.
- Troubleshoot and resolve technical problems related to Windows and macOS operating systems, including laptops, desktops, and peripherals.
- Manage user accounts and access permissions using JumpCloud.
- Manage user email and groups using Google WorkSpace.
- Support and maintain Atlassian suite applications (e.g., Jira, Confluence), Slack and other company wide applications.
- Administer and troubleshoot Zoom Rooms systems, ensuring seamless video conferencing experiences.
- Onboard and offboard employees, including setting up new user accounts, configuring hardware, and managing access permissions. Including shipping laptops to new hires and pickup once off boarded.
- Manage IT procurement: sourcing, ordering, and inventory management of hardware and software.
- Document technical solutions and procedures to build a comprehensive knowledge base.
- Maintain accurate records of support requests and resolutions.
- Provide training and support to end-users on various software and hardware applications.
Desired skills:
- Proven experience in a Helpdesk or IT support role.
- Strong knowledge of Windows and macOS operating systems.
- Experience with troubleshooting hardware and software issues.
- Familiarity with JumpCloud and Google WorkSpace for user management.
- Experience with Atlassian suite applications (Jira, Confluence).
- Knowledge of Zoom Rooms and video conferencing systems.
- Proficiency in providing support for Slack.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to prioritize and manage multiple tasks effectively.
- Excellent organizational and time-management skills.
- Ability to work independently and as part of a team.
- Experience with IT procurement processes is a plus.
Skills Required
- Proven experience in a helpdesk or IT support role
- Strong knowledge of Windows and macOS operating systems
- Experience troubleshooting hardware and software issues
- Familiarity with JumpCloud and Google Workspace for user management
- Experience with Atlassian Suite applications, including Jira and Confluence
- Knowledge of Zoom Rooms and video conferencing systems
- Proficiency supporting Slack
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal skills
- Ability to prioritize and manage multiple tasks effectively
- Excellent organizational and time-management skills
- Ability to work independently and as part of a team
- Experience with IT procurement processes
VAST Data Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about VAST Data and has not been reviewed or approved by VAST Data.
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Healthcare Strength — Medical, dental, vision and life insurance are included, with several elements identified as employer-provided. Coverage aligns with what is commonly offered by high‑growth tech companies.
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Leave & Time Off Breadth — Time off includes generous or unlimited PTO alongside paid sick days and paid holidays, coupled with remote or work‑from‑home flexibility. This breadth supports taking time away when needed.
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Equity Value & Accessibility — Company equity is a standard part of offers with a typical four‑year vest, and professional development support is available. Equity is positioned as a meaningful component of total compensation at a growth‑stage company.
VAST Data Insights
What We Do
Meet the data platform company for the AI era. Accelerating time-to-insight for workload-intensive applications, the VAST Data Platform delivers scalable performance, radically simple data management and enhanced productivity for the AI-powered world. Launched in 2019, VAST is the fastest-selling data infrastructure startup in history.
