Get the job you really want

Top Customer Success Jobs in Cleveland, OH

945+ Job Results

Posit

Customer Success Manager, Public Sector

3 Hours Ago

Cleveland, OH

Remote

327 Employees

Junior

Apply

327 Employees

Junior

Software

As a Customer Success Manager for the Public Sector, you will support data science teams in using Posit's software products, driving customer retention and adoption by understanding their needs, managing renewal processes, and collaborating with sales and engineering teams to ensure successful implementation.

Top Benefits:

401-K

401-K Matching

Company Equity

+22 More

Nebius

Technical Account Manager

4 Hours Ago

Cleveland, OH

Remote

473 Employees

Senior level

Apply

473 Employees

Senior level

Artificial Intelligence • Information Technology • Consulting

The Technical Account Manager will be the primary contact for major AI-focused customers, helping resolve technical issues related to Nebius Cloud services and managing large-scale AI deployments. This role involves customer support, sales collaboration, product liaison, and stakeholder management.

Abnormal Security

Customer Success Manager, Digital

4 Hours Ago

Cleveland, OH

Remote

175 Employees

95K-112K Annually

Mid level

Apply

175 Employees

95K-112K Annually

Mid level

Security • Cybersecurity

As a Customer Success Manager, you'll ensure customer satisfaction and drive platform adoption, nurturing relationships with stakeholders and acting as a trusted advisor. Responsibilities include establishing success criteria, educating customers about features, addressing escalations, maintaining a feedback loop, and presenting value reviews to enhance retention and growth.

Abnormal Security

Customer Success Manager, Enterprise

4 Hours Ago

Cleveland, OH

Remote

175 Employees

119K-140K Annually

Mid level

Apply

175 Employees

119K-140K Annually

Mid level

Security • Cybersecurity

As a Customer Success Manager, you will enhance customer satisfaction and retention by developing strong relationships, driving platform adoption, and acting as a trusted advisor. The role involves managing expectations, delivering business reviews, and maximizing return on investment for customers.

Abnormal Security

Customer Success Manager, Mid-Market

4 Hours Ago

Cleveland, OH

Remote

175 Employees

119K-140K Annually

Junior

Apply

175 Employees

119K-140K Annually

Junior

Security • Cybersecurity

The Customer Success Manager will build and maintain strong relationships with customers, ensuring they gain maximum value from the platform. Responsibilities include driving product adoption, managing customer feedback, and conducting business reviews to demonstrate ROI and facilitate renewals. The role requires excellent communication and analytical skills to handle any escalations and support a positive customer experience.

Featured Jobs

Beyond Finance

Negotiations Specialist

Featured

Cleveland, OH

Remote

Applied Systems

Bilingual Associate Customer Support Technician (French Speaking)

Featured

Cleveland, OH

Remote

Consensus Cloud Solutions

Japan Customer Service Agent

Featured

Cleveland, OH

Remote

NICE

Lead Technical Account Manager

4 Hours Ago

Cleveland, OH

Remote

10,130 Employees

Expert/Leader

Apply

10,130 Employees

Expert/Leader

Cloud • Software • Analytics

The Lead Technical Account Manager at NICE is responsible for managing complex customer accounts, resolving technical issues, and providing exceptional service. They are experts in telecommunications and related technologies, ensuring customer satisfaction and driving usage of NICE's software products.

Nagarro

Trainee

5 Hours Ago

Cleveland, OH

Remote

19,994 Employees

Apply

19,994 Employees

Not Specified

Artificial Intelligence • Information Technology • Machine Learning • Software • Virtual Reality • Analytics

Company Description

👋🏼 We're Nagarro. We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18,000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new coll...

Nagarro

Trainee

5 Hours Ago

Cleveland, OH

Remote

19,994 Employees

Apply

19,994 Employees

Not Specified

Artificial Intelligence • Information Technology • Machine Learning • Software • Virtual Reality • Analytics

Company Description

Nagarro

Associate Principal Consultant, Hybrid Design

5 Hours Ago

Cleveland, OH

Remote

19,994 Employees

Apply

19,994 Employees

Not Specified

Artificial Intelligence • Information Technology • Machine Learning • Software • Virtual Reality • Analytics

Company Description

SeekOut

Enterprise CSM - Grow

5 Hours Ago

Cleveland, OH

Remote

244 Employees

91K-133K Annually

Senior level

Apply

244 Employees

91K-133K Annually

Senior level

Software

The Enterprise Customer Success Consultant at SeekOut will manage the entire customer journey for the Grow platform, focusing on onboarding, training, retention, and product adoption. They will track success metrics, lead customer transitions, and provide consulting for continuous improvement.

PerformLine

Client Success Manager, Enterprise

6 Hours Ago

Cleveland, OH

Remote

56 Employees

Entry level

Apply

56 Employees

Entry level

Software

The Client Success Manager will be the voice of the client, addressing program questions, managing client interactions, and training on the PerformLine platform. Responsibilities include conducting Quarterly Business Reviews, optimizing program performance, and identifying sales opportunities for renewals and upsells.

Top Benefits:

401-K

Commuter Benefits

Company Equity

+15 More

MeridianLink

Associate Software Automation Specialist 1668

6 Hours Ago

Cleveland, OH

Remote

522 Employees

49K-68K Annually

Entry level

Apply

522 Employees

49K-68K Annually

Entry level

Software • Financial Services

The Associate Software Automation Specialist will assist in the setup and maintenance of loan programs within the Product Pricing Engine, automate investor guidelines, and help clients with system configurations. Responsibilities include troubleshooting, monitoring error logs, and defining user privileges within the Loan Origination System, with opportunities to learn about various roles within the mortgage industry.

insightsoftware

Senior Manager, Customer Success

7 Hours Ago

Cleveland, OH

Remote

781 Employees

Senior level

Apply

781 Employees

Senior level

Fintech

The Senior Manager of Customer Success will lead the customer success team, focusing on customer satisfaction and retention. Responsibilities include developing customer success strategies, mentoring the team, leveraging data to drive insights, managing customer escalations, and collaborating with various teams for customer advocacy and growth opportunities.

Top Benefits:

401-K

Adoption Assistance

Commuter Benefits

+15 More

insightsoftware

Customer Success Manager

7 Hours Ago

Cleveland, OH

Remote

781 Employees

Junior

Apply

781 Employees

Junior

Fintech

The Customer Success Manager will manage relationships with customers to improve adoption and satisfaction, aiming for high renewals and retention. Responsibilities include advising customers, tracking key metrics, executing communication strategies, resolving issues, and collaborating with various teams to boost customer value and usage of products.

Top Benefits:

401-K

Adoption Assistance

Commuter Benefits

+15 More

GrowthLoop

Customer Success Manager, Enterprise

7 Hours Ago

Cleveland, OH

Remote

81 Employees

100K-120K Annually

Mid level

Apply

81 Employees

100K-120K Annually

Mid level

Marketing Tech • Software

The Customer Success Manager will manage ongoing customer activities, nurture relationships with stakeholders, monitor customer health, guide problem resolution, oversee the renewal process, provide visibility across departments, and develop advocates among customers to drive measurable outcomes and loyalty.