Top Customer Success Jobs in Cleveland, OH

Manage client onboarding, training, and ongoing success for ProScore's AI-powered compliance platform. Serve as client advocate, run virtual/in-person trainings, manage custom projects, handle billing/admin tasks, and collaborate with Product, Sales, and Support to optimize client outcomes and ensure regulatory compliance (IRA-focused).

Manage post-sale relationships for SMB and VIP customers, drive adoption and retention, conduct QBRs, monitor health scores and usage, coordinate escalations with Support/Product, and maintain CRM records while identifying upsell opportunities.

As a Technical Customer Success Manager, you'll lead customer onboarding, provide technical guidance on scheduling software, manage pilot projects, and foster customer relationships to enhance adoption and retention. You will also analyze customer engagement to identify opportunities for improvement and act as their advocate within the company.

As a Customer Success Manager, you'll support clients by ensuring they effectively utilize Insider One's technology and develop strategies to meet their goals, while building strong relationships and collaborating with technical teams.

As a Customer Success Manager, you will drive renewal and upsell opportunities by managing customer relationships, collaborating with teams, and ensuring customer success in a fast-paced environment.

The Enterprise Customer Success Manager will manage customer relationships, drive product adoption, and collaborate with teams to ensure customer satisfaction and retention, focusing on value realization with MariaDB solutions.

Guide customers through security and compliance journeys using Vanta's platform, managing a book of business, driving retention and outcomes, monitoring customer health via Catalyst, providing technical recommendations for compliance (SOC 2, ISO 27001, GDPR, HIPAA, USDP), partnering cross-functionally, liaising with Support and Finance, and engaging customers in both Spanish and English to ensure adoption and value realization.

Manage customer accounts to minimize churn, drive engagement, and enhance product adoption. Serve as trusted advisor, resolve issues, and support customers' needs effectively.

Serve as the primary post-sales technical success lead for commercial accounts: build executive and engineering relationships, create outcome-aligned success plans, drive adoption, advise on Kubernetes, CI/CD, GitOps and secure deployments, troubleshoot with Engineering, and identify renewal and expansion opportunities.

Serve as primary post-sales contact for Federal customers, driving onboarding, implementation, adoption, and value realization. Build stakeholder relationships, advocate for customers internally, coordinate issue resolution with technical teams, provide product expertise and training, and work with sales to retain and expand accounts.

Serve as strategic post-sales partner for a portfolio of major financial services customers. Drive outcomes through executive engagement, onboarding, success planning, renewals/expansion, cross-functional advocacy, and escalation management while coordinating technical workstreams with Solutions Architects.

Serve as post-sales primary contact for enterprise customers, driving onboarding, adoption, value realization, and renewals. Collaborate with solutions architects, support, product, and engineering to resolve issues, provide product expertise, train customers, and advocate customer needs internally.

Serve as primary contact for strategic law firm clients to drive adoption, retention, and expansion. Lead QBRs, success planning, and cross-functional issue resolution. Provide guidance on billing, reporting, integrations, and document automation. Identify upsell opportunities, mentor a small team of Client Success Managers, and contribute to Client Success playbooks and scalable engagement programs.

Lead and scale HYPR's Customer Success organization to drive post-sales deployments, retention, expansion, onboarding efficiency, product adoption, and customer satisfaction. Partner with Sales, Support, Product, and Engineering to resolve issues, capture customer feedback, and turn customers into references while pursuing revenue growth and operational improvements.

Lead and develop a Customer Success team to drive satisfaction, retention, and growth. Define KPIs, standardize processes, collaborate cross-functionally, mentor staff, manage strategic customer relationships, and scale CS operations leveraging CS platforms and metrics.

Serve as strategic post-sale partner for enterprise customers, driving onboarding, product adoption, renewals, retention, and expansion. Collaborate with Sales, Product, and Support to resolve issues, influence roadmaps, deliver training, and demonstrate ROI.

Manage a portfolio of EverHealth customers to drive adoption, satisfaction, retention, and expansion. Build stakeholder relationships, monitor product usage, create individual success plans, identify upsell/cross-sell opportunities, and improve service delivery processes. Act as product expert and facilitator to close process gaps and improve customer outcomes.

Trusted technical advisor for strategic customers to deploy, operate, and scale LanceDB. Lead onboarding, architecture reviews, and performance tuning; troubleshoot distributed-system issues; build dashboards and enablement; collaborate with sales engineering and product/engineering to influence roadmap and resolve escalations; contribute runbooks, tooling, and processes for post-sales success.

Manage a portfolio of clients to ensure successful delivery and long-term value; coordinate cross-functional teams, execute account plans and business reviews, resolve service issues end-to-end, maintain CRM data hygiene, drive retention and expansion, support engagement marketing initiatives, and proactively identify and prevent client problems.

Lead strategic account management for large clients, ensuring retention, growth, and value realization. Develop service and revenue strategies, resolve escalations, onboard clients, mentor account managers, and deliver data-driven insights. Travel up to 20% for client meetings and events.

Manage multiple customer accounts for a behavioral-health SaaS, understand customer needs, drive project and change management, coordinate cross-functional teams, ensure customer satisfaction and retention, and support upsell of additional functionality. Maintain regular client communication and meet retention and satisfaction targets.

Manage a portfolio of strategic enterprise customers across the U.S., driving adoption, retention, growth, and measurable outcomes. Own onboarding, deployment, executive reviews, health monitoring, risk mitigation, and cross-functional coordination. Maintain Salesforce records, track usage metrics, and travel to customer sites for reviews, workshops, and deployments.

Serve as primary day-to-day contact for customer requests and device operations: onboard and support customers in Spanish/English, manage device provisioning, MDM enrollment, basic troubleshooting, shipping, repairs, inventory, SOPs, and cross-functional coordination to improve operational efficiency.

The Customer Success Manager will manage client relationships, optimize product use, drive customer satisfaction, and develop strategic account plans while collaborating internally to enhance service delivery.

As a Customer Success Engineer, you will provide advanced technical support to enterprise clients, troubleshoot complex issues, and guide customers on WordPress implementations.