Top Senior Customer Success Jobs in Baltimore, MD

Manage strategic customer relationships, drive platform adoption, resolve escalations, collaborate cross-functionally, and provide customer insights to align with internal goals.

The Partner Customer Success Manager oversees the post-sales experience for MSSP/MSP partners, driving adoption and enabling value realization with NodeZero, while fostering strategic relationships and contributing to partner resources.

The Senior Customer Success Manager drives loyalty for home service clients, ensuring successful delivery of digital marketing solutions and maintaining strong client relationships.

As a Senior Customer Success Manager, you will manage strategic client portfolios, guiding implementations, driving adoption, and fostering long-term relationships to enhance client success and performance.

The Majors Customer Success Manager ensures successful implementation for strategic customers, builds relationships, and coordinates with internal teams to exceed customer expectations.

Lead and scale a high-performing Customer Success team, build relationships with key stakeholders, and drive customer retention and advocacy through operational improvements.

The Senior Customer Success Manager oversees enterprise customer success, driving renewals, value realization, and executive engagement while managing complex accounts.

Lead and scale the customer success organization, managing customer lifecycle, driving ARR expansion, and fostering a data-driven culture.

Own post-sales customer experience for enterprise and developer customers: onboarding, adoption, retention, renewals, expansion, executive alignment, product feedback loops, customer health scoring, playbook development, and advocacy.

Manage and execute advertising campaigns for enterprise clients, focusing on profitability and growth through strategic planning and analysis of campaign performance. Collaborate with teams to optimize use of CommerceIQ's platform.

The Manager, Client Success will drive long-term client success by managing relationships, enhancing product adoption, and leading retention and expansion initiatives across significant client portfolios.

The Sr. Customer Success Manager is responsible for ensuring customer satisfaction through relationship management, operational oversight, and driving financial growth in pharmacy services.

The Customer Success Manager oversees customer relationships post-implementation, ensuring satisfaction and measurable outcomes from managed services. Key responsibilities include service delivery oversight, driving customer retention and growth, and leveraging data for continuous improvement.

Own onboarding, implementation, and go-live for enterprise clients; lead executive strategic reviews and ROI discussions; monitor adoption, usage, and health metrics; manage escalations and coordinate resolutions; identify upsell/expansion opportunities; advocate customer needs to drive product roadmap; build relationships and scalable Enterprise CSM processes.

The Director of Customer Success will lead post-sale customer lifecycle management, focusing on onboarding, growth, and retention across enterprise segments while managing a Customer Success team and collaborating with cross-functional partners.

The Customer Success Manager at CyberSheath oversees customer relationships, coordinates technical projects, identifies upsell opportunities, and ensures customer satisfaction by managing internal teams and processes effectively.

The Technical Customer Success Manager will own enterprise customer accounts, drive adoption and performance, troubleshoot technical issues, and ensure customer growth and success on Nash's platform.

The Technical Customer Success Manager will manage enterprise accounts, driving adoption and performance while collaborating with customer teams to optimize solutions on Nash's platform. This involves troubleshooting, advising, and ensuring customer satisfaction and growth.

The Customer Success Engineer ensures that enterprise customers successfully integrate and scale on the platform by providing technical guidance, troubleshooting, and performance optimization. They act as the technical owner for customer accounts, supporting solutions design and deployment while analyzing operational KPIs.

The Senior Director of Customer Success leads the strategy for the department, enhancing the customer journey, retention, and performance standards while collaborating cross-functionally.

The Technical Customer Success Manager ensures the success of strategic customers by managing relationships, driving retention, and shaping customer success strategies. Responsibilities include onboarding, risk mitigation, and championing customer needs while leveraging technical expertise in DevOps and cloud infrastructure.

The Director, Client Success manages client relationships and project delivery, ensuring customer satisfaction and financial results while leading team members in achieving service excellence and operational efficiency.

The Sr Customer Success Manager - OEM partners with Sales and OEM/ISV customers to drive success with CDK solutions, focusing on defining KPIs and strategic roadmaps, maintaining relationships, and providing product expertise.

As a Strategic Customer Success Manager, you will manage enterprise client accounts, enhance customer satisfaction, retention, and product adoption while collaborating with cross-functional teams.

The Customer Success Manager will manage relationships with sports and entertainment venues, ensuring successful deployment and ongoing support for kiosk operations, while proactively monitoring account health and readiness for events.