Build Your Future with Sovos
If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape. At Sovos, we're dedicated to more than just solving compliance challenges – we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities. Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we! Don’t worry if you don't check all the boxes – apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.
The Work You'll Do
As a Senior Strategic Customer Success Manager, you will serve as the trusted post-sale partner for Sovos’s most important customers, driving measurable business outcomes and maximizing Gross Revenue Retention. You will translate customer goals into actionable plans, orchestrate internal alignment, and lead outcome-based engagements such as Quarterly and Executive Business Reviews. Your focus will be on ensuring customers adopt the right solutions, proactively mitigate risk, and are prepared for renewals through disciplined health management and value demonstration. You will play a pivotal role in building strong executive relationships, identifying growth opportunities, and cultivating customer advocates.
More specifically, you will:
- Manage a portfolio of strategically significant customers, adapting engagement depth based on complexity and business criticality
- Develop and execute Mutual Success Plans aligned to customer goals and KPIs
- Lead outcome-focused Quarterly and Executive Business Reviews to demonstrate progress and value
- Drive product adoption and ensure customers are informed about new features and best practices
- Identify risks early, create and implement Risk Success Plans, and lead escalations with internal teams
- Partner with renewal owners to provide health trends, risk insights, and stakeholder alignment for renewal readiness
- Coordinate with Sales and Account Management to identify and enable expansion opportunities
- Capture customer feedback, cultivate champions, and support advocacy initiatives
What We Need From You
- 7+ years of experience in Customer Success, Account Management, or consultative client services within SaaS or similar industries
- 4+ years supporting enterprise or highly complex customer accounts
- Strong executive communication and facilitation skills
- Proven ability to manage risk, customer health, and value realization
- Experience with Customer Success platforms such as Gainsight and Salesforce
- Ability to collaborate across multiple internal teams and drive cross-functional alignment
- Global customer experience and tax/compliance knowledge are a plus
- Willingness to travel domestically and internationally up to 25% as required
What Does Sovos Offer You?
The tools to enhance your life - because we want you to enjoy your life outside of work and inside!
- Flexible Time Off
- Comprehensive Health, Dental & Vision Benefits
- 401(k) with employee sponsored match
- Bi-Weekly Meeting Free Days
- Globally Recognized Training & Development Programs
- Access to cutting edge AI resources
- Tuition reimbursement, Time off to Volunteer, Charitable Giving Match, and more!
Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.
Company Background
Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos’ cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes. More than 100,000 customers in 100+ countries – including half the Fortune 500 – trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.
Sovos sovos.com twitter.com/sovoscompliance linkedin.com/company/sovos
A Global Company Argentina, Brazil, Chile, Colombia, Ecuador, Germany, Mexico, Netherlands, Peru, Portugal, Sweden, Turkey, United Kingdom and United States
#LI-Remote
Skills Required
- 7+ years of experience in Customer Success, Account Management, or consultative client services within SaaS or similar industries
- 4+ years supporting enterprise or highly complex customer accounts
- Strong executive communication and facilitation skills
- Proven ability to manage customer risk, health, and value realization
- Experience with Customer Success platforms such as Gainsight and Salesforce
- Ability to collaborate across multiple internal teams and drive cross-functional alignment
- Global customer experience and tax or compliance knowledge
- Willingness to travel domestically and internationally up to 25% as required
Sovos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sovos and has not been reviewed or approved by Sovos.
-
Leave & Time Off Breadth — Flexible or unlimited time off is broadly offered and stands out as a strong aspect of the package. While usage may depend on workload and manager norms, the breadth of the policy is clear.
-
Parental & Family Support — Parental leave is included, with examples of extended maternity and multi‑week leave for other parents. This support complements wider family‑oriented resources.
-
Wellbeing & Lifestyle Benefits — Wellness resources, donation matching, volunteer time off, recognition programs, and structured development/mentorship are part of a broad offering. Remote/flexible work options and community perks further bolster everyday wellbeing.
Sovos Insights
What We Do
Sovos provides businesses with the confidence needed to navigate an increasingly regulated world. Offering a modern, IT driven response to compliance, Sovos’ solutions are scalable, reliable and secure and provide a great user experience. Sovos has more than 100,000 customers, including half the Fortune 500, as well as businesses of every size operating in more than 70 countries. The company’s cloud-based solutions integrate with a wide variety of business applications and government compliance processes. Sovos has employees throughout the Americas and Europe and is owned by Hg and TA Associates.
Why Work With Us
We are dedicated to being a place where people truly enjoy being. We promote internally and offer a variety of development programs internally. Tax and the regulatory compliance space is also an incredibly stable industry! It changes a lot (because, tax!) but it is never going away. It is always something businesses will have to do!
Gallery
