Top Customer Success Jobs in San Diego, CA

The Customer Experience Specialist will work directly with pet parents to provide solutions to their pet insurance needs and act as a liaison for internal departments such as claims, billing and sales. Responsibilities include managing inbound customer inquiries, building strong knowledge of services offered, and focusing on customer retention by providing exceptional customer service.

The Deposits Compliance Specialist will provide oversight and guidance on SoFi's deposit products and processes to ensure compliance with regulatory requirements. Responsibilities include risk assessments, policy reviews, issue management, regulatory compliance projects, and providing advice to business teams. Requires a BA/BS degree and at least 5 years of experience in compliance, audit, or governance functions with deep knowledge of deposit/banking regulations.

The Deposits Compliance Specialist will provide oversight and guidance regarding SoFi's consumer and commercial deposit products, ensuring compliance with regulatory requirements, risk assessments, and continuous improvement. Responsibilities include policy reviews, risk monitoring, issue management, project participation, regulatory response preparation, customer complaints review, and guidance on new initiatives.

The Deposits Compliance Specialist will provide second-line independent oversight and guidance regarding SoFi's consumer and commercial deposit products, services, and processes. Responsibilities include ensuring compliance with regulatory requirements, risk assessments, monitoring regulatory risks, validating compliance issues, leading compliance projects, providing specialist knowledge to business teams, preparing examination responses, review of complaints, and guiding the launch of new initiatives and products in the Money business.

The Chronic Care Representative (CCR) is a field-based sales position responsible for developing territory business plans, maintaining product knowledge, engaging in product sales discussions with healthcare professionals, and providing insights to improve patient health outcomes. The role requires excellent interpersonal and communication skills, organizational abilities, and the ability to work independently and within a team environment.

Client Success Managers are responsible for delivering exceptional experiences to clients, addressing escalated issues, and fulfilling special requests. They manage client relationships, identify upsell and cross-sell opportunities, and provide high-level customer support.

As a Governance Specialist, you will support internal groups and employees in compliance with recruitment policies and external laws. Responsibilities include policy modification, compliance training, data collection for audits, immigration support, and process improvement. Required skills include a Bachelor's degree in business administration, knowledge of immigration requirements, experience in compliance and governance, proficiency in MS Office, and the ability to work collaboratively in a fast-paced environment.

Accounts Receivable & Billing Specialist responsible for accurate financial records, executing billing, and improving financial processes. Role includes order to cash processes, contract interpretation, and process automation.

Leading a global team of 50+ engineers in setting strategy, goals, and execution roadmap for the Customer Support Technology Platform at Atlassian. Responsible for company goals delivery, collaboration with product teams, and enterprise-level delivery in expanding market.