Top Senior Operations Jobs in San Diego, CA

Lead a team to define, prioritize, and deliver mortgage servicing capabilities. Own BRDs, validate report logic, manage cross-functional initiatives, support UAT/implementation, drive process improvements, ensure regulatory and control compliance, and present status to senior leaders.

Lead resolution of complex technical escalations for the DV+ platform, analyze large datasets with SQL, apply AI tools to automate workflows, troubleshoot multi-system integrations and APIs, and coordinate cross-functional initiatives with Product, Engineering, and Account Management.

Manage technical escalations for the DV+ platform, analyze large datasets with SQL and Excel, leverage AI tools to automate workflows, troubleshoot complex integrations and APIs, and coordinate cross-functional teams to drive scalable operational solutions.

Own the operating infrastructure for Abacum’s implementation and partner-delivery model. Build delivery-routing criteria, capacity models, implementation health reporting, quality benchmarks, playbooks, cross-functional handoffs, partner performance tracking, and time-to-value reporting. Work across implementation, partnerships, sales, customer success, and revenue operations to establish scalable processes, influence senior stakeholders, and improve delivery consistency and performance.

Leads a GTM Operations Center of Excellence supporting Sales, Customer Success, and Marketing. Owns territory segmentation, account assignments, ICP definition, health scoring, lead routing, campaigns, commissions, reporting, forecasting, and GTM tooling. Analyzes funnel, bookings, lifetime value, ARR, and churn data to identify growth opportunities. Manages an external enablement team and drives automation, experimentation, operational maturity, and productivity improvements across the organization.

Manages fundraising operations, donor database integrity, gift processing, annual fund campaigns, prospect research, reporting, donor acknowledgments, stewardship, and fundraising event support. Oversees Raiser's Edge data, pledges, giving histories, mailing lists, campaign metrics, and revenue reporting while collaborating with finance, advancement leadership, board members, and other stakeholders. Requires strong communication, organization, confidentiality, relationship management, and flexibility for occasional event work outside regular hours.

Manage end-to-end onboarding and launch engagements for Walmart Marketplace sellers, serving as the primary seller contact. Build onboarding plans, track milestones and risks, coordinate cross-functional stakeholders, resolve blockers, and ensure timely platform enablement. Improve onboarding workflows, SOPs, playbooks, and operational tools while maintaining accurate CRM and system updates and sharing insights to improve scalable seller outcomes.

Manage creative studio operations by triaging intake, improving brief quality, assigning work against capacity, maintaining schedules, tracking budgets, administering work management systems, managing freelance talent, and producing trusted reporting. The role identifies workflow risks, resolves bottlenecks, and applies AI and automation to reduce administrative work and improve delivery performance.

Oversees daily operational workflow, transaction processing, documentation, servicing-system setup, and service-level performance. Serves as a subject-matter expert and first escalation point for complex operational issues, supporting relationship managers, business development officers, customers, vendors, and legal counsel. Reviews and approves transaction documentation, booking, funding, tax setup, and payments within delegated authority. Manages risk, regulatory compliance, reporting, process improvements, training, and small initiatives while maintaining strong customer and partner relationships.

Own revenue funnel performance analysis from lead through admission, translate insights into operational decisions, and support forecasting. Partner with the VP of GTM Strategy & Operations on annual and quarterly planning, OKRs, business reviews, operating cadence, and cross-functional initiatives. Lead workstreams improving admissions coverage, operating frameworks, and patient and referral-source journeys. Present executive-level analyses and coordinate organizational projects.

Owns strategic planning, cross-functional initiatives, KPI reporting, financial and operational performance management, and process improvement. Partners with Finance, Product, Engineering, and Operations to translate strategy and budgets into measurable targets, manage execution, identify risks, and improve accountability and scalability in a high-growth technology-enabled environment.

Leads operational support for alternative investment products across onboarding, servicing, reconciliations, valuations, redemptions, commissions, controls, and issue resolution. Acts as a senior subject matter expert and escalation resource for advisors, fund sponsors, leadership, and internal teams. Reviews and coaches associates, identifies operational risks, develops procedures and training, and leads cross-functional technology, reporting, workflow, and process improvement initiatives.

Develop and execute commercial strategies for Coca-Cola’s U.S. juice and warehouse route-to-market portfolio. Analyze syndicated and internal data to improve SKU productivity, profitability, pricing, merchandising, availability, and visibility. Coordinate innovation commercialization, sample allocation, customer readiness, performance reviews, scorecards, and cross-functional execution with Brand, RGM, Channel Strategy, Supply Chain, and external stakeholders.

Leads company-wide operations across laboratory, sales, and collaboration implementation. Develops strategic plans, KPIs, and process improvements; manages operational teams; ensures regulatory, quality, and safety compliance; collaborates cross-functionally with R&D, lab operations, QA, HR, external partners, and supply chain; and reports performance insights to senior leadership.

Support post-booking operational health for Capital One Flights by monitoring queues and metrics, triaging escalations, investigating bugs, validating servicing features, maintaining playbooks, coordinating onboarding and launches, and partnering with cross-functional teams to drive automation, AI-assisted tooling, and continuous improvement of customer servicing workflows.

Support operational health and performance of Flights inventory and booking systems. Monitor bookability and metrics, assist bug triage and escalations, validate supplier integrations, maintain fare mapping and configurations, support NDC and connectivity initiatives, use dashboards and AI tools for investigations, and collaborate cross-functionally to improve inventory quality and customer experience.

Leads remote teams handling premium processing, cash application, and group billing operations for employer-sponsored benefits. Oversees team objectives, performance management, billing exceptions, payment discrepancies, escalations, and partnerships with BPO providers, brokers, customers, and internal stakeholders. Uses operational reporting to monitor performance, guide decisions, and implement process improvements while ensuring compliance with company standards.

Lead Major Incident Management as Incident Commander for a global 24x7 ITOC, oversee real-time monitoring, troubleshooting, and diagnostics across hybrid on‑prem and cloud environments, drive escalation and executive communications, produce handovers and retrospectives, and implement operational improvements and automation.

Lead global workplace technology and end-user support strategy across desktop, field support, and TechBar. Drive automation, self-service, and ITSM improvements; govern KPIs/SLAs/CSAT; manage large, dispersed teams and contingent workers; oversee Microsoft 365 platforms, enterprise asset and mobility programs, vendor and financial stewardship; provide executive reporting and serve as senior escalation for critical issues.

Lead end-to-end dispute operations across marketplace, fulfillment, and lending: manage chargebacks, representment, buyer/seller adjudication, regulatory error-resolution, vendor relationships, and team performance. Optimize win-rates, meet network SLAs, maintain audit-ready records, and drive metrics and root-cause reductions with Product, Payments, and Fraud.

Lead and scale fraud operations across marketplace, packs, and lending. Own real-time decisioning, manual review, investigations, AML/KYC alert disposition, tooling and vendor management, metrics, and cross-team coordination to minimize fraud loss while preserving customer experience.

Lead and develop a team of operational professionals supporting strategic partners. Manage complex client relationships, drive cross-functional process improvements, oversee strategic projects, analyze operational metrics, and deliver training. Client-facing role with approx. 25% travel and requires Spanish-English fluency.

Leads customer operations across onboarding, account maintenance, service handoffs, support processes, issue resolution, and performance measurement. Builds playbooks, dashboards, KPIs, and operating routines; partners cross-functionally to improve service quality, efficiency, scalability, and customer experience. Drives AI, automation, process, and system improvements while managing and developing the customer operations team.

Leads revenue operations across Sales, Marketing, Customer Success, Finance, and Partnerships. Owns CRM governance, pipeline management, forecasting, revenue technology strategy, KPI dashboards, OKR tracking, reporting, data integrity, and process optimization. Partners with executive and cross-functional teams to improve revenue predictability, operational efficiency, technology adoption, funnel performance, and go-to-market alignment.

Leads dealership service and parts operations, facilities management, OEM relationships, compliance, customer satisfaction, profitability, and continuous improvement. Oversees up to 50 associates and managers, monitors operational KPIs, manages vendors and maintenance projects, ensures warranty and safety compliance, develops staff, and drives Lean and Kaizen initiatives.