Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow.
While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital, we do more than build business success. We build long-lasting relationships.
Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO).
Texas Capital is headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano, San Antonio, Chicago, Los Angeles and New York. For more information about joining our team, please visit us at www.texascapital.com.
Key Responsibilities
Team Development & Training Delivery
- Provide guidance and mentorship to employees across operations.
- Assist leadership with training, onboarding, and quality management activities.
- Support workforce coordination and operational coverage planning.
- Promote operational discipline, accountability, and continuous improvement culture.
Operational Oversight & Execution
- Manage and oversee complex operational processes and servicing activities.
- Review escalated transactions, exceptions, and operational issues.
- Ensure operational activities meet established SLAs, quality standards, and regulatory requirements.
- Monitor aging items, unresolved exceptions, and operational bottlenecks.
- Support critical processing activities during high-volume or high-risk periods.
Process Improvement & Transformation
- Lead or support process improvement initiatives with focus on:
- Cycle time reduction
- Operational efficiency
- Capacity optimization
- Reduction of manual activities
- Client experience enhancement
- Participate in process mapping and future-state design workshops.
- Assist with implementation of:
- Workflow automation
- AI-assisted operational capabilities
- Straight-through processing (STP)
- Operational modernization initiatives
- Support business readiness and change management activities.
Stakeholder & Client Support
- Serve as a key liaison between operations and business partners.
- Support relationship managers, sales, product teams, and client service teams.
- Participate in operational governance and working group meetings.
- Assist with escalated client servicing matters and operational inquiries.
- Coordinate across operations, technology, risk, and compliance teams during incidents or process changes.
Typical Functional Areas
- Commercial Lending Operations
- Deposit & Treasury Operations
- Client Onboarding & KYC
- Payment Operations
- Fraud & Financial Crimes Operations
- Wealth / Private Banking Operations
- Investment Banking Operations
- Digital Banking Operations
- Account Maintenance & Servicing
- Reconciliation & Settlements
- Loan Servicing & Documentation
Qualifications
Education
- Bachelor’s degree in Business, Finance, Accounting, or related field preferred.
- Equivalent operational banking experience may substitute for degree requirements.
Experience
- Typically, 6-9 years of banking or financial services operations experience.
- Experience managing complex operations processes and escalations.
- Prior experience supporting operational risk, controls, and process improvement initiatives preferred.
Required Skills
- Strong understanding of banking operations and servicing processes.
- Operational risk and controls knowledge.
- Analytical and problem-solving capabilities.
- Process improvement and continuous improvement mindset.
- Strong organizational and prioritization skills
- Effective communication and stakeholder management skills
- Leadership and mentoring capabilities.
Preferred Technical Skills
- Experience with operational, workflow, and reporting platforms such as:
- Alloscape
- ACBS
- ServiceNow
- Salesforce
- Nintex
- Archer
- Verafin
- Microsoft Suite
- PowerBI
The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.Texas Capital is an Equal Opportunity Employer.
Skills Required
- Bachelor's degree in Business, Finance, Accounting, or a related field
- Equivalent operational banking experience may substitute for degree requirements
- Typically 6-9 years of banking or financial services operations experience
- Experience managing complex operations processes and escalations
- Experience supporting operational risk, controls, and process improvement initiatives
- Strong understanding of banking operations and servicing processes
- Operational risk and controls knowledge
- Analytical and problem-solving capabilities
- Process improvement and continuous improvement mindset
- Strong organizational and prioritization skills
- Effective communication and stakeholder management skills
- Leadership and mentoring capabilities
- Experience with operational, workflow, and reporting platforms such as Alloscape, ACBS, ServiceNow, Salesforce, Nintex, Archer, Verafin, Microsoft Suite, or Power BI
Texas Capital Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Texas Capital Bank and has not been reviewed or approved by Texas Capital Bank.
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Retirement Support — A company 401(k) with matching contributions is repeatedly characterized as good, reinforcing the value of the retirement program. Employer match and related financial supports are highlighted as competitive components of the package.
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Leave & Time Off Breadth — PTO and paid holidays are characterized as solid to generous, with accruals that can increase with tenure or vary by level. Time off is frequently cited as a strong element of the overall package.
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Wellbeing & Lifestyle Benefits — Wellness programs, educational assistance, and paid parking expand support beyond core insurance, adding convenience and development value. Ancillary perks complement the standard medical, dental, and vision coverage.
Texas Capital Bank Insights
What We Do
Our expert bankers are committed to helping your business build and grow. Equipped with experience-based insights and a proven record of implementing custom solutions for clients, we can help you with a suite of business lending, investing and financial management services that see you through every step of the way. Our client-centric culture thrives because we attract, develop and engage the most experienced and diverse experts in their fields. Over the years, we've developed a supportive culture that values collaboration, rewards performance and respects the well-being of its team members. We know our people are our greatest asset, so we give them the resources and support they need to be successful. Our personal approach has enabled us to deliver exceptional value for our clients for more than two decades — an achievement we’re proud to continue. Explore a career at Texas Capital Bank: https://www.texascapitalbank.com/who-we-are/careers Texas Capital Bank is a wholly owned subsidiary of Texas Capital Bancshares, Inc. (NASDAQ®: TCBI). For more information, please visit www.texascapitalbank.com. Member FDIC. NASDAQ®: TCBI. Equal Housing Lender. Texas Capital Bank and its subsidiaries are equal opportunity employers and do not discriminate on the basis of any protected trait including sex, sexual orientation, gender identity, race, ethnicity, disability, or veteran status. Please view our EEO Policy to learn more: https://www.texascapitalbank.com/equal-employment-opportunity-policy
