Top Senior Operations Jobs in San Diego, CA

Own revenue operations across Sales and Customer Success, connecting acquisition through renewal and expansion. Responsibilities include GTM planning, territory and quota support, forecasting, CRM and customer-success platform administration, cross-functional handoffs, workflow automation, dashboards, business reporting, metric definition, and leadership analysis. The role initially emphasizes customer adoption and retention in an enterprise B2B SaaS environment.

Lead and develop a team of 8–10 field technicians to ensure quality customer service, safety compliance, fleet maintenance, training, on-site inspections, escalations resolution, and performance improvement. Coach technicians, support onboarding and ongoing training, work hands-on as needed, and manage vehicle maintenance and safety standards.

Own revenue growth analysis for an RCM product, delivering quarterly performance presentations, diagnosing revenue fluctuations, benchmarking customer outcomes, and recommending process improvements. Launch revenue-generating initiatives across customers and collaborate with Product, Engineering, Account Management, Sales, and Operations. Analyze payer and procedure ratios, prioritize process fixes, document best practices, and solve ambiguous customer problems autonomously in a high-growth environment.

Design and build an AI-native legal operating function, including intake, workflows, knowledge systems, automation, legal technology, metrics, budgeting, vendors, and outside counsel management. Partner with technical and business teams to improve legal service delivery, reduce friction, and increase team leverage. Establish scalable operating processes, dashboards, and team culture for a rapidly growing AI company.

Leads four branch managers and companywide production execution across multiple markets. Owns scheduling, manpower utilization, installation quality, branch leadership development, KPI performance, corrective actions, and staffing decisions. Requires regular branch visits, jobsite verification, and installer ride-alongs. The role enforces established standards, analyzes schedules and labor reports, maintains builder commitments, and improves operational accountability across residential plumbing and construction operations.

The Operations Generalist will support capacity planning, office space allocation, resource optimization, process improvement, and workflow automation for an AI safety research center. Responsibilities include forecasting space needs, resolving resource conflicts, managing stakeholder requests, improving operational systems, and leading additional projects across operations and programming. The role requires prioritizing numerous tasks, synthesizing complex information, communicating decisions effectively, and working onsite with occasional evening and weekend responsibilities.

Own strategy and operations for the Solutions Engineering organization, including capacity planning, coverage models, hiring and ramp planning, compensation, metrics, reporting, and operating cadences. Partner with executives and cross-functional GTM teams to solve complex problems, drive strategic initiatives, improve enablement, and optimize technical sales motions. Use SQL, spreadsheets, BI tools, and GTM systems to generate insights and improve revenue execution.

Own post-sales strategy and operations for Customer Success, including account segmentation, book design, forecasting, metrics, reporting, operating cadences, and executive business partnership. Lead cross-functional GTM initiatives across Sales, Marketing, Product, Finance, and Support. Analyze data using SQL, spreadsheets, and BI tools to improve retention, expansion, account health, coverage models, and customer outcomes.

Manages end-to-end research operations, including customer panel outreach, participant recruitment, pre-session coordination, technology checks, research platform evaluation, vendor administration, NDAs, RFPs, SOWs, budget tracking, and participant records. Partners with Consumer Insights & Strategy researchers to execute concurrent qualitative and quantitative studies efficiently while maintaining a healthy customer panel and preventing over-surveying.

Supports the Chief Commercial Officer through complex calendar and travel management, meeting preparation, confidential communications, leadership coordination, and stakeholder engagement. Also manages Commercial operations, including planning, budgets, vendors, project timelines, dashboards, action tracking, process improvements, and event logistics. Partners cross-functionally with Medical Affairs, Clinical Development, Finance, Legal, HR, Procurement, and Investor Relations in a fast-paced biotech environment.

Leads operational and administrative activities across up to three branches in nine states, managing staff, logistics, vendors, contracts, billing, purchasing, fleet utilization, and customer relationships. Oversees P&L performance, project coordination, process standardization, and operational improvement. Partners with sales, production, and project teams, develops employees, negotiates contracts, and uses AI and automation to improve efficiency. Requires frequent inter-branch travel, hands-on leadership, financial acumen, and strong communication skills.

Supports cross-functional business operations through workflow analysis, process improvement, resource and workforce coordination, compliance support, reporting, onboarding and training logistics, and internal program coordination. The role documents procedures, maintains operational tools and metrics, leads continuous improvement initiatives, resolves operational issues, and communicates with managers and stakeholders to improve efficiency, alignment, and customer experience.

Lead a team to define, prioritize, and deliver mortgage servicing capabilities. Own BRDs, validate report logic, manage cross-functional initiatives, support UAT/implementation, drive process improvements, ensure regulatory and control compliance, and present status to senior leaders.

Own the operating infrastructure for Abacum’s implementation and partner-delivery model. Build delivery-routing criteria, capacity models, implementation health reporting, quality benchmarks, playbooks, cross-functional handoffs, partner performance tracking, and time-to-value reporting. Work across implementation, partnerships, sales, customer success, and revenue operations to establish scalable processes, influence senior stakeholders, and improve delivery consistency and performance.

Leads a GTM Operations Center of Excellence supporting Sales, Customer Success, and Marketing. Owns territory segmentation, account assignments, ICP definition, health scoring, lead routing, campaigns, commissions, reporting, forecasting, and GTM tooling. Analyzes funnel, bookings, lifetime value, ARR, and churn data to identify growth opportunities. Manages an external enablement team and drives automation, experimentation, operational maturity, and productivity improvements across the organization.

Oversees daily operational workflow, transaction processing, documentation, servicing-system setup, and service-level performance. Serves as a subject-matter expert and first escalation point for complex operational issues, supporting relationship managers, business development officers, customers, vendors, and legal counsel. Reviews and approves transaction documentation, booking, funding, tax setup, and payments within delegated authority. Manages risk, regulatory compliance, reporting, process improvements, training, and small initiatives while maintaining strong customer and partner relationships.

Own revenue funnel performance analysis from lead through admission, translate insights into operational decisions, and support forecasting. Partner with the VP of GTM Strategy & Operations on annual and quarterly planning, OKRs, business reviews, operating cadence, and cross-functional initiatives. Lead workstreams improving admissions coverage, operating frameworks, and patient and referral-source journeys. Present executive-level analyses and coordinate organizational projects.

Leads operational support for alternative investment products across onboarding, servicing, reconciliations, valuations, redemptions, commissions, controls, and issue resolution. Acts as a senior subject matter expert and escalation resource for advisors, fund sponsors, leadership, and internal teams. Reviews and coaches associates, identifies operational risks, develops procedures and training, and leads cross-functional technology, reporting, workflow, and process improvement initiatives.

Leads company-wide operations across laboratory, sales, and collaboration implementation. Develops strategic plans, KPIs, and process improvements; manages operational teams; ensures regulatory, quality, and safety compliance; collaborates cross-functionally with R&D, lab operations, QA, HR, external partners, and supply chain; and reports performance insights to senior leadership.

Support post-booking operational health for Capital One Flights by monitoring queues and metrics, triaging escalations, investigating bugs, validating servicing features, maintaining playbooks, coordinating onboarding and launches, and partnering with cross-functional teams to drive automation, AI-assisted tooling, and continuous improvement of customer servicing workflows.

Support operational health and performance of Flights inventory and booking systems. Monitor bookability and metrics, assist bug triage and escalations, validate supplier integrations, maintain fare mapping and configurations, support NDC and connectivity initiatives, use dashboards and AI tools for investigations, and collaborate cross-functionally to improve inventory quality and customer experience.

Leads remote teams handling premium processing, cash application, and group billing operations for employer-sponsored benefits. Oversees team objectives, performance management, billing exceptions, payment discrepancies, escalations, and partnerships with BPO providers, brokers, customers, and internal stakeholders. Uses operational reporting to monitor performance, guide decisions, and implement process improvements while ensuring compliance with company standards.

Lead global workplace technology and end-user support strategy across desktop, field support, and TechBar. Drive automation, self-service, and ITSM improvements; govern KPIs/SLAs/CSAT; manage large, dispersed teams and contingent workers; oversee Microsoft 365 platforms, enterprise asset and mobility programs, vendor and financial stewardship; provide executive reporting and serve as senior escalation for critical issues.

Lead end-to-end dispute operations across marketplace, fulfillment, and lending: manage chargebacks, representment, buyer/seller adjudication, regulatory error-resolution, vendor relationships, and team performance. Optimize win-rates, meet network SLAs, maintain audit-ready records, and drive metrics and root-cause reductions with Product, Payments, and Fraud.

Lead and scale fraud operations across marketplace, packs, and lending. Own real-time decisioning, manual review, investigations, AML/KYC alert disposition, tooling and vendor management, metrics, and cross-team coordination to minimize fraud loss while preserving customer experience.