Top Senior Customer Success Jobs in Richmond, VA

The Senior Customer Success Manager will lead customer relationships, ensuring retention and growth for Market Access customers, leveraging industry expertise and mentoring team members.

Lead a pod of CSMs while owning an enterprise account portfolio: drive renewals, expansions, KPI tracking (in HubSpot), executive relationships, forecasting, coaching, and cross-functional problem-solving to reduce churn and grow client impact.

Lead the Customer Success organization, driving performance across onboarding, adoption, retention, and expansion while coaching team members and improving outcomes through data-driven strategies.

The Rebate Admin Customer Success Partner manages client relationships, oversees rebate contracts, ensures compliance, and resolves operational issues to enhance client value.

The Senior Customer Success Manager will lead customer onboarding and advocate for customer needs, ensuring successful engagement and adoption of the product.

Drive success for high-growth enterprise customers by ensuring they achieve maximum value from Postscript's SMS marketing platform, build relationships, and deliver strategic guidance.

As a Senior Customer Success Manager, you'll oversee customer onboarding, advocate for client needs, and enhance customer relationships to drive product adoption and satisfaction, ensuring timely issue resolution and account management for federal clients.

Manage strategic partnerships with major Texas school districts, driving customer adoption, retention, and mentoring team members while navigating complex educational dynamics.

The Client Success Executive manages key client relationships, develops strategies for retention and growth, and leads client success initiatives while mentoring account managers and ensuring satisfaction.

The Customer Success Operations Manager will design and manage a tech-touch strategy for customer success, utilizing data and AI to enhance engagement, detect churn risk, drive product adoption, and identify upsell opportunities for non-managed accounts.

Lead and develop a team of Ad Network Customer Success Managers, drive revenue and retention, and develop strategies for client success while managing advertiser relationships.

The Customer Success Manager will manage key client relationships, ensuring support and driving the adoption of Adelaide's AU metric while collaborating with internal teams to optimize client campaigns.

The Associate Director, Client Success role involves managing strategic client accounts in the public sector, driving revenue growth, retention, and collaboration across healthcare organizations while ensuring measurable client outcomes.

The Senior Customer Success Manager will manage strategic partnerships in K-12 EdTech, ensuring product adoption, revenue retention, and mentorship of junior staff while leading a multimillion-dollar portfolio.

As a Customer Success Manager, you will drive renewal and upsell opportunities by managing customer relationships, collaborating with teams, and ensuring customer success in a fast-paced environment.

This role involves building strong customer relationships, aligning Five9 solutions to client goals, and collaborating with internal teams for customer success.

The Enterprise Client Success Manager at LearnLux will manage and grow enterprise client relationships, driving engagement and ensuring success throughout their lifecycle. Responsibilities include onboarding, strategy development, and identifying upsell opportunities while collaborating with various teams to enhance client experience.

Lead the Customer Success department, focusing on customer outcomes, revenue retention, and team development. Collaborate cross-functionally to enhance customer journeys and operational efficiency.

The Senior Customer Success Manager will enhance enterprise relationships, drive retention and expansion, and build Customer Success processes at Reforge. This includes managing strategic accounts and collaborating with sales and product teams to improve customer outcomes.

As a Manager of Customer Success, you'll lead a team, manage customer escalations, ensure team effectiveness, and contribute to overall CS growth and operations.

In this role, you'll manage customer relationships, ensuring value delivery, manage customer journeys, and collaborate with cross-functional teams to drive customer success.

The Senior Enterprise Customer Success Manager ensures the success of enterprise customers by building relationships, driving product adoption, advocating for customer needs, and identifying growth opportunities through customer success plans and regular communication.

Lead post-sales onboarding and customer engagement for Study Design products, ensuring smooth activation and driving value realization through analytics and AI practices.

The Enterprise Customer Success Manager at Tavily guides enterprise customers through onboarding, implementation, and adoption of the AI search platform, ensuring customer satisfaction and value realization while advocating for customer needs internally.

The Principal Customer Success Manager will manage high visibility accounts in Life Sciences, enhancing relationships and ensuring successful solution adoption while providing critical feedback to PTC.