The era of pervasive AI has arrived. In this era, organizations will use generative AI to unlock hidden value in their data, accelerate processes, reduce costs, drive efficiency and innovation to fundamentally transform their businesses and operations at scale.
SambaNova Suite™ is the first full-stack, generative AI platform, from chip to model, optimized for enterprise and government organizations. Powered by the intelligent SN40L chip, the SambaNova Suite is a fully integrated platform, delivered on-premises or in the cloud, combined with state-of-the-art open-source models that can be easily and securely fine-tuned using customer data for greater accuracy. Once adapted with customer data, customers retain model ownership in perpetuity, so they can turn generative AI into one of their most valuable assets.
Job Description: Customer Success Manager
The era of pervasive AI has arrived. In this era, organizations will use generative AI to unlock hidden value in their data, accelerate processes, reduce costs, drive efficiency and innovation to fundamentally transform their businesses and operations at scale.
SambaNova Suite™ is the first full-stack, generative AI platform, from chip to model, optimized for enterprise and government organizations. Powered by the intelligent SN40L chip, the SambaNova Suite is a fully integrated platform, delivered on-premises or in the cloud, combined with state-of-the-art open-source models that can be easily and securely fine-tuned using customer data for greater accuracy. Once adapted with customer data, customers retain model ownership in perpetuity, so they can turn generative AI into one of their most valuable assets.
About SambaNovaJoin the company that's building the future of AI computing. SambaNova is disrupting the AI and high-performance computing space with an integrated hardware and software platform.
Our SambaStack inference serving platform is pushing the boundaries of inference serving for generative AI and large language models. We are a team of passionate innovators tackling some of the world's most challenging computational problems. We help enterprises and service providers host their own AI inference platforms, powered by our state-of-the-art RDU (Reconfigurable Dataflow Unit) hardware architecture. Our cloud-agnostic, enterprise-grade inference serving platform enables seamless deployment, management, and scaling of foundation model workloads at production scale.
SambaNova is hiring a Customer Success Manager for our SambaStack based product portfolio.
As a Customer Success Manager, you will be the strategic partner to our most important enterprise customers, guiding them from onboarding through full-scale AI deployment. You will own the post-sales relationship, ensure customers extract maximum value from SambaNova's full-stack AI platform, and drive expansion across their organizations.
Responsibilities:
- Own the post-sales relationship for a portfolio of enterprise accounts, serving as the primary point of contact from onboarding through renewal and expansion.
- Build tailored success plans aligned to each customer's AI adoption goals — translating their business objectives into measurable outcomes with SambaNova's platform.
- Lead onboarding and go-live efforts, coordinating with Solutions Engineering, Professional Services, and Product teams to ensure smooth deployments.
- Monitor adoption metrics and platform utilization; proactively identify churn risks and build mitigation plans in partnership with the account team.
- Drive upsell and cross-sell opportunities by demonstrating expanding business value and introducing customers to new use cases across departments.
- Act as the voice of the customer internally — synthesizing feedback on product gaps, feature requests, and roadmap priorities for the Product and Engineering teams.
- Deliver executive business reviews (EBRs) showcasing ROI, usage trends, and strategic recommendations for deeper AI adoption.
- Partner with Sales, Solutions Engineering, and Marketing to develop customer advocacy programs, case studies, and reference accounts.
Qualification:
- 5–10+ years in Customer Success, Technical Account Management, or related enterprise-facing roles, ideally in AI/ML infrastructure, cloud computing, or deep-tech hardware or software.
- Demonstrated ability to manage complex, multi-stakeholder accounts and build executive-level relationships with technical and business audiences.
- Working knowledge of AI/ML workflows, large language models (LLMs), or HPC infrastructure — enough to credibly engage with data science and ML engineering teams.
- Proven track record of driving adoption, retention, and expansion within a technical enterprise product.
- Excellent project management skills with the ability to manage multiple priorities and coordinate across internal teams in a fast-moving environment.
- Strong written and verbal communication skills; able to distill complex technical concepts for both executive and practitioner audiences.
- Bachelor's degree or equivalent experience in a technical or business field.
Bonus qualifications:
- Experience with AI accelerators or GPUs
- LLM fine-tuning or inference knowledge
- Familiarity with Sambanova products or similar MLOps platforms
- Enterprise SaaS or PaaS background
- MBA or advanced technical degree
Base Salary Range:
Submission Guidelines
Please note that in order to be considered an applicant for any position at SambaNova Systems, you must submit an application form for each position for which you believe you are qualified.
EEO Policy
SambaNova Systems is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard basis of age (40 and over), color, disability, gender identity, genetic information, marital status, military or veteran status, national origin/ancestry, race, religion, creed, sex (including pregnancy, childbirth, breastfeeding), sexual orientation, and any other applicable status protected by federal, state, or local laws.
Benefits Summary for US-Based, Full-Time Employment Positions
SambaNova offers a competitive total rewards package, including the base salary, plus equity and benefits. We cover 95% premium coverage for employee medical insurance, and 77% premium coverage for dependents and offer a Health Savings Account (HSA) with employer contribution. We also offer Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life, and AD&D insurance plans in addition to Flexible Spending Account (FSA) options like Health Care, Limited Purpose, and Dependent Care. Our library of well-being benefits available to you and your dependents includes a full subscription to Headspace, Gympass+ membership with access to physical gyms, One Medical membership, counseling services with an Employee Assistance Program, and much more.
Skills Required
- 5-10+ years in Customer Success, Technical Account Management, or related enterprise-facing roles
- Proven ability to manage complex, multi-stakeholder enterprise accounts and build executive-level relationships
- Working knowledge of AI/ML workflows, large language models (LLMs), or HPC infrastructure
- Proven track record of driving adoption, retention, and expansion within a technical enterprise product
- Excellent project management skills; ability to manage multiple priorities and coordinate across teams
- Strong written and verbal communication skills; able to distill complex technical concepts for executive and practitioner audiences
- Bachelor's degree or equivalent experience in a technical or business field
- Experience with AI accelerators or GPUs
- LLM fine-tuning or inference knowledge
- Familiarity with Sambanova products or similar MLOps platforms
- Enterprise SaaS or PaaS background
- MBA or advanced technical degree
What We Do
AI is changing the world and at SambaNova, we believe that you don’t need unlimited resources to take advantage of the most advanced, valuable AI capabilities - capabilities that are helping organizations explore the universe, find cures for cancer, and giving companies access to insights that provide a competitive edge. We deliver the world’s fastest and only complete AI solution for enterprises and governments with world-record inference performance and accuracy. Powered by the SambaNova SN40L Reconfigurable Dataflow Unit (RDU), organizations can build a technology backbone for the next decade of AI innovation with SambaNova Suite. Our fully integrated hardware-software system, DataScale®, enables organizations to train, fine-tune, and deploy the most demanding AI workloads using the largest and most challenging models. Most recently, with the launch of our newest offering, SambaNova Cloud, developers can supercharge AI-powered applications on Llama 3.2 models. SambaNova was founded in 2017 in Palo Alto, California, by a group of industry luminaries, business leaders, and world-class innovators who understand AI. Today, we’ve built an incredibly smart and motivated team dedicated to making a lasting impact on the industry and equipping our customers to thrive in the new era of AI.
Why Work With Us
As a talent first company, we aim to hire the greatest and most innovative minds in the industry- driving the next generation of AI computing where no barrier is too high and the possibilities are truly limitless. We encourage our peers to take risks and take the initiative to make a lasting impact on the AI and ML industries.
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