Top Senior Customer Success Jobs in Richmond, VA

The Customer Success Manager will manage high-value public sector accounts, drive strategic alignment, and ensure customer satisfaction and growth through collaboration and data insights.

Lead a team of Customer Success Managers and Engineers, overseeing customer outcomes in the federal segment, and ensuring adoption and retention of the RegScale platform.

The Customer Success Manager ensures customer satisfaction and retention by facilitating onboarding, maintaining relationships, and driving value for clients using Amper's manufacturing solutions.

As Head of Private Sector Deployment Strategy at TRM Labs, you will lead a team to enable successful deployments, deepen customer adoption, and drive long-term success for financial sector clients, focusing on risk management and compliance integration.

The Customer Success Manager is responsible for retaining and expanding customer relationships, facilitating strategic partnership interactions, and managing renewal processes for 40+ accounts.

As a Manager of Customer Success, oversee a team to enhance customer experience and retention, coaching staff, implementing frameworks, and analyzing performance metrics.

The Enterprise Customer Success Manager will manage a portfolio of strategic accounts, driving customer satisfaction, product adoption, renewals, and revenue retention while collaborating with cross-functional teams.

The Director of Customer Success will lead a team, drive customer advocacy, retention, and growth, analyze metrics, and enhance customer engagement strategies.

The Account Manager is responsible for revenue growth across a portfolio of ~150 accounts, driving upsells, renewals, and cross-functional collaboration with Product and Marketing teams.

Lead a team of Client Strategy Managers to drive client engagement, retention, and revenue growth through strategic planning and execution.

The Team Lead, Customer Success will manage a small team of CSMs, handle a book of at-risk accounts, and improve retention through coaching. They will collaborate cross-functionally to ensure customer success and track key performance metrics.

The Principal Customer Success Manager drives engagement and retention for clients, developing success plans, fostering relationships, and collaborating across departments to enhance client experiences with Blackbaud's products.

As a Strategic Customer Success Manager, you'll enhance the success of Fortune 50-100 customers by managing relationships, driving adoption, and ensuring renewals while achieving high retention rates.

Lead and grow the Customer Success team for mid-market clients, ensuring outstanding experiences and outcomes. Develop strategies, manage relationships, and oversee operations to support client engagement and retention.

As an Enterprise Customer Success Manager, you'll partner with major clients to drive retention, monitor customer health, and identify growth opportunities. You'll manage strategic relationships, conduct business reviews, and enable value realization using data insights.

Lead and manage the Customer Success team, ensuring high customer retention and satisfaction while driving team performance and collaboration across departments.

Lead global customer support and success initiatives, executing strategies for retention and loyalty while managing over 100 team members and optimizing customer experience across products.

The Senior Director of Customer Success leads CSMs in managing customer portfolios, driving growth, and ensuring customer satisfaction through strategic oversight and collaboration with internal teams.

The role involves managing strategic enterprise relationships, engaging with executive stakeholders, ensuring operational alignment, and driving value realization across multi-location pet care businesses.

The Customer Success Manager will oversee customer engagement and retention, acting as a trusted advisor, promoting Guidewire solutions, and driving the growth of customer relationships in the P&C insurance sector.

The Customer Success Manager will lead customer relationships, focusing on product adoption and retention while collaborating with teams to enhance user experience and drive value.

The Senior Customer Success Manager will drive strategic success across enterprise accounts, ensuring onboarding, adoption, and expansion while developing customer relationships and providing product feedback.

The Enterprise Customer Success Manager will drive implementation and adoption of Suki's AI solutions, manage client relationships, ensure success metrics, and identify solutions to client needs while improving processes.

As the Director of Customer Success for Enterprise Accounts, you will lead a national team, develop strategies for retention and growth, manage key accounts, and collaborate across departments to enhance customer value.

As a Senior Customer Success Manager at Talon.One, you'll build strong relationships, drive adoption, manage a portfolio of accounts, and collaborate with internal teams to enhance customer experiences and promote retention and growth.