Top Senior Customer Success Jobs in Richmond, VA

As a Customer Success Manager, you'll manage relationships with 30+ mid-market and enterprise customers, ensuring satisfaction, retention, and value realization. You'll provide technical guidance, monitor customer health, perform business reviews, and collaborate cross-functionally to resolve challenges and drive renewals.

The Client Success Manager serves as the primary contact for clients, ensuring satisfaction through relationship management, communication, and issue resolution. Responsibilities include coordinating client requests, facilitating internal collaboration, and identifying growth opportunities to enhance client partnerships.

This role involves managing account growth, client relationships, and implementation projects while driving customer satisfaction and revenue for Sword Health.

As a Customer Success Architect, you'll advise customers, lead implementations, translate needs into solutions, and mentor teams to drive success with Gravwell's platform.

The Manager of Customer Success will lead a team of CSMs, drive customer engagement, oversee account management, and ensure high satisfaction and retention rates for mid-market to enterprise clients.

The Customer Success Director will lead a team to enhance customer experiences and outcomes, drive customer retention and growth, and manage key projects within the Group service tier.

Lead the Customer Success function by driving retention and satisfaction, managing enterprise customers, and collaborating with Product & Engineering to address customer needs.

The Senior Customer Success Manager fosters relationships with customers, ensuring they realize value from purchased solutions and achieve business outcomes while managing complex accounts.

As a Customer Success Director at Neuron7.ai, you will lead customer onboarding, integration of CRM systems, and advocate for customer needs while ensuring contract renewals and upselling Neuron7 products.

As a Senior Manager of Customer Success Operations, you will optimize systems and processes, build dashboards, enable teams, and drive customer outcomes.

Lead customer success initiatives for a Healthtech startup, driving retention and expansion while managing a post-sales organization and ensuring compliance with healthcare standards.

Manage enterprise customer accounts, develop strategic success plans, drive renewals and growth, advocate for customers, and utilize data-driven insights.

Lead enterprise-scale SaaS deployments and manage ongoing client success. Translate complex privacy challenges into actionable solutions, track engagement, and drive adoption of AI-enabled features.

The VP of Customer Success & Implementation will lead client delivery of virtual cardiology solutions, ensuring client onboarding, operational success, and patient satisfaction through cross-functional team collaboration and effective management strategies.

Lead and develop a team of Enterprise Customer Success Managers, ensure customer satisfaction, manage business outcomes, and implement best practices.

Manage key client relationships in pharmacy benefit management, ensuring client satisfaction and operational excellence. Lead meetings, track deliverables, and support clients through issue resolution and education.

The Sr Director of Customer Success & Renewal Management will lead customer lifecycle management, drive renewals, manage a team, and enhance customer engagement.

The Senior Client Success Manager leads relationships with key clients, ensuring satisfaction and success while collaborating with internal teams to drive measurable outcomes.

The Senior Director of Customer Success will lead a team, define strategies, and build relationships with major health systems to ensure exceptional client outcomes.

The Director of Support and Customer Success will lead customer experience transformation, drive customer retention and satisfaction, and enhance support operations. Responsibilities include overseeing onboarding, support quality, and strategic initiatives while managing teams and metrics to improve overall customer success.

The Senior Manager, Customer Success will lead a team, developing strategies to enhance customer relationships, drive product adoption, and ensure client satisfaction while identifying growth opportunities.

The role involves leading the digital customer success strategy, driving customer engagement, activation, and retention while collaborating with product and marketing teams.

The Strategic Customer Success Manager will drive success for Fortune 50-100 customers by managing relationships, ensuring product adoption, and overseeing renewals, while collaborating with sales for growth opportunities.

The Customer Success Executive will manage relationships with health plan clients, enhance user adoption of AI solutions, and drive measurable outcomes in payer operations.

The Customer Success Manager oversees a portfolio of customers, ensuring their experience and retention while managing onboarding, project execution, and relationships. They utilize data to guide priorities and facilitate upsell opportunities, fostering strong customer partnerships and internal team accountability.