Top Remote Jobs in Santa Cruz, CA

Owns the strategy, roadmap, backlog, and delivery of professional services products. Partners with technical and business stakeholders to define product vision, prioritize features, manage Agile release planning, track KPIs, conduct research, and communicate product direction to senior leaders. The role requires strong analytical, presentation, negotiation, and cross-functional collaboration skills, plus experience with professional or managed services and Agile methodologies.

Develop and manage Square’s always-on B2B content engine across social, thought leadership, customer stories, partner content, and industry narratives. Build content calendars, formats, briefs, campaigns, and AI-assisted workflows; coordinate cross-functional teams and external partners; oversee production through launch; and analyze performance to optimize messaging, formats, and distribution.

Supports a portfolio of clients through proactive communication, issue resolution, onboarding, adoption campaigns, renewals, training coordination, and self-service enablement. Maintains CRM records, monitors client engagement and utilization, identifies retention or growth risks, and collaborates with internal teams to deliver consistent service. The role follows established playbooks while supporting high-volume client portfolios and peak-season financial reporting and proxy services.

Designs and builds Salesforce architecture supporting patient, clinician, insurance, and operational workflows. Responsibilities include Salesforce development and automation, system integrations, data modeling, security, monitoring, recovery, technical standards, deployment processes, stakeholder alignment, and mentoring. The role requires architecture ownership for complex implementations and experience in regulated or HIPAA-compliant environments is preferred.

Build and scale backend security platform services, including authentication, authorization, identity infrastructure, permission systems, and data models. Lead cross-team technical initiatives, standardize security solutions, collaborate with compliance and mission stakeholders, and influence architecture and engineering standards. The role requires strong system design, backend development, security expertise, technical leadership, and the ability to operate in sensitive environments.

Supports a portfolio of commercial B2B SaaS customers by monitoring technical health, resolving bounded integration questions, improving platform adoption, and identifying renewal risks. Creates scalable enablement resources, including academy content, help articles, videos, workshops, and webinars. Partners with Customer Success, Product, and Education teams; documents issues, participates in UAT, supports AI-powered compliance workflows, and escalates complex technical problems.

Leads technical relationships with strategic partners across pre-sales and post-sales activities. Develops joint go-to-market strategies, enables partner technical champions, supports solution discovery and proof-of-concepts, and drives adoption of Cloudflare One, Zero Trust, and AI solutions. Owns technical account plans, partner service delivery readiness, joint managed-service offerings, architectural health, performance metrics, and product feedback initiatives.

Own three to five concurrent cross-functional programs spanning Finance, Product, Engineering, Legal, Operations, and Go-to-Market. Diagnose and redesign workflows, perform data-driven analysis, coordinate dependencies, communicate recommendations to leadership, and transition completed initiatives to permanent owners. Support FP&A, Deal Desk, business operations analytics, QBRs, and leadership offsites.

Own and deliver engineering onboarding across North America and EMEA, including technical learning, hands-on programming, onboarding plans, and community building. Partner with Engineering, Developer Productivity, SRE, Security, Architecture, Product, and corporate teams to create credible content covering AI-assisted development, testing, deployment, observability, and production support. Coordinate cohort logistics, gather feedback, and continuously improve onboarding operations and experiences.

Manage Fieldguide’s distributed generalist product support team. Own support metrics, ticket quality, QA, escalations, follow-the-sun handoffs, staffing, hiring, onboarding, and career development. Build 24-hour weekday coverage across the US, London, and Seoul, coach specialists, improve processes and runbooks, and bring customer insights into product and engineering decisions. The role remains hands-on with tickets and escalations.