Top Remote Jobs in Santa Cruz, CA

Manage Fieldguide’s distributed generalist product support team. Own support metrics, ticket quality, QA, escalations, follow-the-sun handoffs, staffing, hiring, onboarding, and career development. Build 24-hour weekday coverage across the US, London, and Seoul, coach specialists, improve processes and runbooks, and bring customer insights into product and engineering decisions. The role remains hands-on with tickets and escalations.

Leads complex AI-enabled digital transformation engagements for healthcare, life sciences, and B2B clients. Advises C-suite executives, develops enterprise AI strategies and target operating models, integrates change management across transformation programs, and drives stakeholder engagement, training, governance, and adoption. The role also leads strategic pursuits, contributes to significant annual presales activity, develops healthcare growth strategies, and connects transformation outcomes to EBIT and ROI. Requires extensive consulting experience, healthcare expertise, executive presence, and frequent client travel.

Coordinate and execute cross-functional go-to-market programs, product launches, and integrated marketing campaigns. Manage workstreams, timelines, deliverables, approvals, dependencies, campaign requests, launch readiness, QA, calendars, documentation, and status communications. Partner with Product, Creative, Marketing, Data Science, PR, Ecommerce, Media, and regional teams. Support performance reporting and presentations across global markets.

Provides business-to-business client support by answering inquiries, resolving issues, fulfilling requests, managing workflows, navigating databases, and maintaining strong customer relationships. The role requires accurate multitasking, process-improvement awareness, effective communication, and proficiency with Microsoft Office. Representatives also identify opportunities to retain and grow existing client business through outstanding service.

Build and support scalable data platforms and pipelines, leading migrations such as Snowflake to BigQuery and transitioning reporting to Looker. Responsibilities include data architecture, ETL/ELT, API and marketing integrations, data quality, production troubleshooting, warehousing, performance optimization, and platform modernization. The role partners with analytics and business teams, owns projects through production, documents solutions, and provides technical guidance.

Manages cross-functional projects connecting Product, Engineering, Customer Success, Operations, and veterinary customers. Advises on clinic workflows, coordinates strategic initiatives and product launches, manages external partnerships, tracks timelines and dependencies, maintains documentation, and represents the customer perspective. Requires veterinary clinic operations experience, project coordination skills, strong communication, organization, and stakeholder management. The role is fully remote within the USA and supports software products for veterinary organizations.

Build AI-powered workflows, agents, integrations, and internal tools that automate People Operations. Partner with People, Engineering, and IT to modernize onboarding and other employee processes, while implementing secure access controls, human oversight, escalation paths, and production-ready architectures. Prototype with users, iterate quickly, and measure improvements in efficiency, employee experience, and operational consistency.

Provides operational support to Udemy Business customers by managing licenses, configurations, learning paths, catalog recommendations, reporting, support requests, and platform adoption activities. The role serves as a knowledgeable partner to customer administrators, facilitates training and webinars, coordinates requests across accounts, identifies improvement opportunities, and escalates issues to appropriate internal teams.

Leads Data Engineering, Data Governance, and BI/Analytics teams while owning enterprise data platform architecture, pipelines, governance, warehouse or lakehouse design, BI strategy, and data quality. Serves as the technical bridge between data teams and business stakeholders, manages the platform roadmap, and oversees governed data integration for Glean AI search and agent tools. This hands-on director role combines architecture, engineering, people leadership, strategic planning, and stakeholder partnership.

Leads and develops a team of Strategic Customer Success Managers responsible for enterprise accounts. Drives retention, expansion, account health, renewals, QBRs, forecasting, and operational consistency. Serves as an executive escalation point, coaches strategic customer engagement, incorporates generative AI into workflows, and partners cross-functionally with Sales, Renewals, Onboarding, Product, and Professional Services. Tracks portfolio performance and supports customer value realization across high-value SaaS accounts.