Top Remote Jobs in Santa Cruz, CA

Owns revenue operations strategy and GTM planning, including forecasting, annual planning, business reviews, incentive design, analytics, KPI dashboards, and performance insights. Partners with Finance, Product, and Operations to improve sales productivity, align headcount with revenue goals, and execute multi-quarter strategic workstreams. The role translates complex data into leadership recommendations and manages cross-functional projects in a fast-paced environment.

Manage post-sale onboarding for Mandarin-speaking restaurant customers, configuring Toast menus and POS workflows for go-live. Consult with clients on configuration needs, create onboarding plans, train restaurant staff, document implementations, and promote operational efficiencies. The role manages multiple simultaneous engagements, maintains customer relationships, meets activation goals, and coordinates with internal project resources while working independently in a changing environment.

Supports strategic deal reviews, payments pricing decisions, customized contract terms, and contractual financial commitments. Partners with Sales, Legal, and Finance to manage deal flow, analyze payment rates, address customer pricing and billing requests, and improve operational processes. Uses Salesforce and Excel for deal management and reporting, while developing expertise in card processing costs, interchange, network fees, and pricing strategy.

Advise cross-functional teams on legal and regulatory matters, including privacy, AI, disputes, and operational risk. Draft, review, and negotiate technology, vendor, professional services, and strategic partnership agreements. Partner with legal operations to improve workflows, automate processes, and create scalable guidance. Collaborate with finance, technology, and operations teams on third-party risk and regulatory compliance while providing practical, business-oriented counsel to senior leaders.

Own end-to-end BSA/AML investigations for cannabis banking clients, including alert monitoring, risk assessments, marijuana-related SAR filings, transaction-monitoring rule calibration, CRB onboarding, license verification, beneficial ownership analysis, account reviews, and support for audits and regulatory examinations. The role requires expertise in FinCEN guidance, state cannabis regulations, BaaS compliance models, AML platforms, and cannabis banking typologies.

Serves as a trusted advisor to SaaS customers, driving adoption, value realization, engagement, retention, renewals, and expansion. Builds executive relationships, develops success plans, monitors customer health, mitigates risks, and identifies growth opportunities. Partners with Sales, Support, Professional Services, Product, and Marketing to resolve challenges, communicate customer feedback, and deliver measurable business outcomes across enterprise accounts.

Own a high-volume portfolio of large-market B2B clients and broker relationships, driving engagement, satisfaction, retention, and measurable ROI. The role manages account health, success KPIs, engagement plans, client projects, stakeholder communications, reporting, and educational sessions. It requires cross-functional collaboration with sales, strategic account management, and member services, plus proactive risk identification and executive-level client management. Remote work is available with travel up to 25% of the time.

Manage onboarding and ongoing success for cybersecurity partners, ensuring rapid deployment, adoption, training, and value realization. Collaborate with account managers, technical sales, and support teams to resolve deployment challenges, monitor account health, support renewals, follow up after security incidents, and improve partner processes. The role supports approximately 7–10 channel account managers and drives measurable onboarding and adoption outcomes.

Own the vision, roadmap, and delivery of internal SOC tooling, including analyst UX, response workflows, investigation models, and automation. Partner with SOC leadership, engineering, design, and product teams to transform manual processes into scalable workflows. Define requirements, interfaces, operational metrics, and investment cases while improving analyst throughput, time-to-close, and delivery repeatability. The role requires deep SOC operations knowledge, cybersecurity product management experience, and expertise building operator-facing platforms and AI-enabled products.

Own the operational and technical execution of Babylist’s CRM program across email, push, SMS, and in-app channels. Build and optimize multi-channel journeys, audiences, segmentation logic, production workflows, and data integrations across Iterable, Contentful, Cloudinary, Shopify, and Hightouch. Ensure QA, personalization, compliance, deliverability, and data integrity while troubleshooting platform issues, monitoring audience health, interpreting performance signals, and improving targeting and cadence. Partner cross-functionally on content and use AI to increase CRM production speed and quality.

Manages and grows a portfolio of enterprise customers by retaining accounts, driving product adoption, renewing contracts, and identifying upsell opportunities. Builds executive relationships, develops strategic account plans, sells solution value and ROI, manages complex expansion deals, and collaborates with customer success, marketing, product, legal, and pre-sales teams. Maintains opportunities in Salesforce and travels approximately 40%.

Conduct talent mapping, market research, proactive sourcing, and pipeline development across technical, business, and leadership roles. Partner with recruiters and hiring managers to define target profiles, identify passive candidates, analyze talent availability and compensation trends, and deliver actionable market intelligence. Build evergreen talent communities, improve research workflows and tools, and adapt quickly to changing hiring priorities.