Top Remote Jobs in Santa Cruz, CA

Designs, delivers, and maintains technical training for Customer Success teams, including product knowledge, troubleshooting, issue identification, and customer engagement. Manages LMS content, certifications, playbooks, and curriculum updates. Partners cross-functionally with leadership and subject matter experts, measures training effectiveness through KPIs, and improves enablement programs. Requires technical support experience, virtualization and containerization knowledge, advanced networking, storage technology expertise, and hands-on lab and hardware management experience. Travel up to 30% is required.

Own WEKA’s OEM alliance portfolio across North America, managing strategic relationships with partners including Dell, AMD, HPE, Cisco, Hitachi, Lenovo, and Supermicro. Develop joint go-to-market strategies, enable partner sales teams, build executive alignment, generate pipeline, support co-selling, and represent WEKA at industry events. The role focuses on positioning WEKA’s AI infrastructure and storage platform across partner ecosystems while creating integrated customer opportunities.

Manage and grow assigned territory by qualifying leads, retaining and expanding accounts, demonstrating products, coordinating orders, maintaining CRM records, conducting onsite visits, and collaborating cross-functionally to meet sales targets.

Lead structuring and execution of structured financings (RMBS, ABS, master trust, asset sales), develop a secondary trading platform, manage interest-rate and credit risk, build cash-flow models and analytics (Intex/Excel), execute go-to-market financing strategies, and provide investor, rating agency, and capital provider support.

Schedule insurance appraisal appointments, contact policyholders through phone, SMS, and email, explain appraisal requirements, and build trust. Support homeowners with the ASSIST photo-capture app, resolve technical questions, maintain accurate work-order statuses, prioritize assignments, meet deadlines and productivity goals, and communicate unusual situations to management. This is a remote, work-from-home customer service role with training provided.

Remote three-month product management internship owning vision, roadmap, and prioritization for an integrated e-commerce and supply-chain SaaS platform. Coordinate cross-functional teams, conduct user research, define KPIs, run A/B tests, and productize AI agent/LLM capabilities. Focus areas include storefront conversion, WMS/OMS/MES features, multi-tenant JWT licensing, and go-to-market support. Mentored by Head of Product with potential conversion to paid full-time based on performance.

Support onboarding/offboarding, manage access and IT asset inventory, provide first-level support for internal SaaS and ticketing systems, monitor dashboards/logs, troubleshoot and escalate incidents, maintain documentation and runbooks, and assist AI/ML and engineering teams with tool access.

Design end-to-end technical architecture for an integrated supply-chain e-commerce platform (MES→WMS→OMS→Payments→Invoices). Define modular service architecture, API contracts, tenant isolation (Postgres RLS), deployment IaC (Terraform, Docker, Traefik), observability (Prometheus/Grafana/OpenTelemetry), security (JWT, Vault), and integration of production AI agent frameworks (LangChain/LlamaIndex/AutoGen). Mentor teams and deliver compliant, scalable technical blueprints with target SLOs.

Lead production-grade ML systems: build data pipelines, training and evaluation workflows, and scalable GPU inference. Fine-tune and adapt large models (LoRA, QLoRA, SFT, DPO, distillation), optimize deployments for latency/cost/reliability, and collaborate with product and engineering to ship robust, observable model-driven features.

Leads the end-to-end execution layer for machine learning, including data pipelines, large-model training and fine-tuning, evaluation, inference, deployment, monitoring, and reliability. Designs scalable GPU-based systems, optimizes performance and cost, partners with research and application engineering, and translates model capabilities into measurable production improvements. Also provides technical leadership, judgment, and support for high-impact ML delivery.

Lead the end-to-end ML execution: build and operate data pipelines, training and evaluation systems, and scalable inference. Fine-tune and optimize large models (LoRA/QLoRA/SFT/DPO/distillation), ensure GPU efficiency, monitor production quality, collaborate with product and application engineering, and rapidly ship reliable, safe ML solutions that translate research into production.

Conduct qualitative and quantitative user research for a Provider Lookup platform. Design and run usability tests, focus groups, and surveys; analyze data to produce actionable insights; collaborate with designers, product, and developers to implement usability improvements; participate in weekly standups and support a fundraising campaign.

Volunteer UI/UX Designer to lead product design for web and mobile: research, ideation, detailed design, testing, implementation, and mentoring. Create digital marketing assets, shape brand, drive roadmap, attend weekly standups, and commit at least 4 hours/week. Unpaid until funding; first assignment supports a fundraising campaign.

Volunteer Social Media and Community Manager to build and execute social strategy, create content, grow and engage communities across major platforms, coordinate creatives, identify influencers, and support a fundraising campaign. Requires metrics-driven content creation and community management experience.

Lead UX and UI for a complex B2B web and mobile platform: create high-fidelity designs and prototypes, run user research and testing, maintain the design system and visual identity, collaborate with engineers and stakeholders, and recommend product and AI-driven improvements to enhance the auction experience.

Co-develop an EIC Pathfinder proposal focused on trustworthy cognitive AI, including causal reasoning, abstraction, planning under uncertainty, methodology, related work, and evaluation design. The researcher will help build a working TRL 3/4 system, develop benchmarks, and collaborate closely with a startup team through submission and subsequent project activities.

Provides third-tier technical support for enterprise cybersecurity customers, diagnosing complex issues through lab reproduction, source-code analysis, networking and systems investigation. The role prioritizes customer impact, develops workarounds with Engineering, supports Sales engagements, documents solutions, improves support processes, creates customer-facing content, and participates in limited on-call coverage. Requires expertise in Linux, networking, security technologies, databases, cloud and virtual environments, plus strong customer communication and escalation management skills.