Top Remote Customer Success Jobs in Rochester, NY

The Associate Customer Success Engineer will ensure customer satisfaction through onboarding, troubleshooting, and driving adoption of the Cyera platform, while acting as a technical advisor and advocate for clients.

Manage end-to-end client relationships for employers, TPAs, PBMs and consultants to drive retention and growth. Lead implementation, adoption, executive reviews, performance reporting, and cross-functional issue resolution. Identify expansion opportunities, mitigate account risk, and translate data into strategic recommendations to demonstrate measurable value.

You will manage a portfolio of accounts, working with marketing teams to optimize data usage, identify expansion opportunities, and facilitate onboarding and product fluency for eCommerce brands.

The Customer Success Manager will drive customer experience, manage multiple accounts, align delivery teams with client goals, and ensure project success with government agencies.

The role supports the implementation and use of SitusAMC software for clients, managing configurations, training, and production support with moderate independence.

The Senior Enterprise Customer Success Manager will operate as a strategic partner for customers, ensuring they achieve measurable value from the platform, while managing retention and expansion opportunities within a portfolio of enterprise accounts.

Manage and develop a team of Customer Success Engineers, driving successful implementations and overseeing customer renewal outcomes. Establish onboarding playbooks, manage escalations, and influence product roadmap based on customer feedback.

The Customer Success Manager is responsible for onboarding customers, building relationships, ensuring product utilization, troubleshooting issues, and improving customer experience through feedback and insights.

The Client Success Manager will enhance client experience, manage case progress, collaborate with attorneys, and improve operational workflows in a fast-paced environment.

As a Sr. Client Success Manager, you will manage relationships with financial institution clients, leveraging data-driven insights to enhance their marketing strategies and ensure high satisfaction and ROI from Alkami's Data & Marketing solution.

The Customer Success Manager will be responsible for driving client success, managing enterprise accounts, and ensuring customer satisfaction through effective communication and relationship building with stakeholders.

The Senior Client Success Manager leads client success initiatives, builds relationships, provides strategic consulting, and ensures clients achieve their digital banking goals using the Alkami platform while advocating for client needs internally.

The Senior Customer Success Manager will lead customer relationships, ensuring retention and growth for Market Access customers, leveraging industry expertise and mentoring team members.

As a Customer Success Manager, you will onboard school districts, assess data for engagement, maintain relationships, and manage renewals and feedback for product improvements.

As a Client Success Manager, you will drive customer retention and growth, manage account health, and collaborate cross-functionally to enhance customer satisfaction and value from the Storable platform.

The Customer Success Manager will oversee client relationships, ensuring value from Onit's solutions, addressing legal operations challenges, and providing strategic guidance for technical adoption and workflow improvements.

The Director, Customer Success (Digital) will lead digital strategies for customer engagement, operational excellence, and retention. Responsibilities include program design, cross-functional collaboration, and team leadership to enhance the customer journey and align with growth objectives.

The Client Success Manager manages client accounts, ensures satisfaction, fosters relationships, identifies upsell opportunities, and advocates for clients within the company.

Manage post-sales journeys for SMB district accounts, ensuring customer satisfaction and driving renewals while collaborating across teams.

As a Client Success Engineer, you will resolve technical issues for clients, contribute code changes, troubleshoot data discrepancies, and enhance client experience. You'll collaborate with engineering teams and improve internal support processes, leveraging AI tools for efficient problem-solving.

The Director of Customer Success Management leads the Customer Success team, focusing on customer retention, satisfaction, and value through strategic leadership, team development, customer engagement, and revenue growth.

The Global Customer Success Manager oversees the post-sale journey for strategic global accounts, focusing on customer adoption, retention, and business outcomes through collaboration with internal teams and stakeholders.

Manage a mid-market book of employer clients in the Northeast, build relationships with clients and brokers, drive renewals and upsells, deliver performance reporting, and act as a healthcare benefits consultant to achieve strategic account goals.

As a Customer Success Manager, you'll guide municipalities in using fleet management software for waste management, ensuring customer satisfaction and product utilization to achieve their goals.

Drive success for high-growth enterprise customers by ensuring they achieve maximum value from Postscript's SMS marketing platform, build relationships, and deliver strategic guidance.