Top Remote Customer Success Jobs in Rochester, NY
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Client Services Specialist at Garner, responsible for managing and supporting client accounts, overseeing new client onboarding, addressing client inquiries and concerns, coordinating cross-functional teams, and providing ongoing training and support to clients.
Customer Support Associate at Squarespace responsible for responding to live chats and emails, troubleshooting customer issues, and ensuring customer satisfaction. Must have 1+ years of customer-facing experience and expertise in written communication. Benefits include medical plans, flexible paid time off, and equity plan for all employees.
Lead the development and execution of customer success strategy across a large portfolio of customers, focusing on customer value realization, engagement, and satisfaction. Guide and coach Customer Success Managers to deliver exceptional outcomes and support renewals and expansion opportunities. Collaborate with sales and CSM directors to achieve retention targets and drive customer success.
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Hiring a Customer Experience Capacity Facilitator to facilitate, schedule, and plan operations for Customer Experience teams, with a focus on workflow optimization and capacity management. Requires 3+ years of experience in capacity management within a customer support function.
Digible, Inc. is looking for a Temporary Partnership Support Specialist to join their team. The role involves providing technical support to partners and internal teams, creating and updating documentation, and managing data.
As the Senior Director of Customer Experience at Zocdoc, you will shape and enhance the customer journey, drive a customer-centric approach, and lead a multi-channel service organization. Your impact will be crucial in providing exceptional care and fostering team engagement.
The Customer Success Manager at Arcadia.io is responsible for managing steady state activities for the company's non-enterprise clients, ensuring strong data quality, effective support, and smooth upgrades. They build long-term relationships with clients, troubleshoot technical issues, and independently manage a portfolio of customer accounts.
The Customer Success Manager (CSM) at Restaurant365 develops relationships with customers to ensure maximum lifetime value with the software. Responsibilities include product adoption, retention, growth post onboarding, and tracking customer health and Net Promoter Scores.
Join dscout as a Client Research Advisor in the Customer Experience and Research team. Work with clients to design, recruit, and field research projects. Collaborate with clients on various topics including pet ownership, fitness trackers, AI, and snack customization. Make a real difference for dscout's customers and further your career in research. Support clients in using the dscout platform, develop research plans, and drive improvements internally. Provide client feedback to enhance product offerings.
The Enterprise Customer Success Manager at Bullhorn is responsible for driving the adoption and value realization of Bullhorn products for enterprise customers. This role involves strategic consulting, technical expertise, and building strong relationships to ensure customer success and retention. Responsibilities include defining and executing operational success plans, collaborating cross-functionally, and leading meetings with key stakeholders.
Top remote Companies in Rochester, NY Hiring Customer Success Roles
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