Our mission is to raise AGI with the richness of human intelligence — curious, witty, imaginative, and full of unexpected brilliance.
Surge was founded by engineers and researchers who dreamed of building the next generation AI. We're building a platform that powers the most powerful models in the world in partnership with companies like Anthropic, Google, Microsoft, and Meta.
At Surge, we believe the path to AGI isn't just about scaling compute—it's about embracing the unlimited ceiling of human intelligence and creativity in the data that shapes these systems. Our platform combines elite human expertise with cutting-edge tools for scalable oversight, from building rich RL environments to conducting rigorous evaluations that go beyond benchmarks. We've run a profitable business from day one without raising venture funding.
The RoleAs a Customer Success Manager, you'll be the primary point of contact for our customers, responsible for nurturing relationships and ensuring customer success. You'll work closely with ML teams to understand their unique challenges and leverage our platform to deliver exceptional value in AI language model training.
What You’ll DoManage customer engagements as a trusted advisor, developing a deep understanding of clients' AI strategies and overseeing high-quality data projects to ensure they meet SLAs and goals
Lead cross-functional collaboration, interfacing with engineering and operations teams to ensure excellent deliverables and timely execution
Drive client relationship management by maintaining strong connections, ensuring satisfaction, addressing concerns, and acting as the primary point of contact
3+ years of experience in customer success management or project leadership in tech or AI-related fields, with a proven track record of successfully delivering complex solutions
Resourceful problem-solver with a strong grasp of AI and machine learning concepts, particularly in natural language processing, able to translate technical requirements into actionable project plans
Self-motivated professional with excellent communication skills, capable of articulating complex technical solutions and independently optimizing systems to meet client needs
Skills Required
- 3+ years of experience in customer success management or project leadership in technology or AI-related fields
- Proven track record of successfully delivering complex solutions
- Strong understanding of AI and machine learning concepts, particularly natural language processing
- Ability to translate technical requirements into actionable project plans
- Excellent communication skills and ability to articulate complex technical solutions
- Ability to independently optimize systems to meet client needs
What We Do
Surge AI is an artificial intelligence company focused on providing high-skill data-labeling services and technology for AI development. It combines a data-labeling platform with a specialized workforce supporting natural-language processing, code generation, search evaluation, adversarial training, and related machine-learning applications. The company’s broader mission is to help raise artificial general intelligence with the richness, curiosity, and creativity of human intelligence.
