Top Remote Customer Success Jobs in Rochester, NY

Manage large mid-market accounts, ensuring retention and growth. Drive adoption, reduce churn, and collaborate with teams to enhance customer experience.

The Senior Manager will lead a Customer Success team, focusing on retention, expansion, and net revenue retention, while collaborating cross-functionally.

The Principal Customer Success Manager drives engagement and retention for clients, developing success plans, fostering relationships, and collaborating across departments to enhance client experiences with Blackbaud's products.

As Customer Success Manager, you will manage customer relationships, ensure they achieve their goals with ReflexAI, and collaborate with cross-functional teams.

The Customer Success Specialist at Tekambi will onboard clients, provide support, manage relationships, analyze data, and promote customer success with the platform.

As a Customer Success Manager, you'll advise enterprise clients, manage a $5M+ portfolio, and drive client growth through strategic planning and stakeholder engagement.

The Quality Assurance Manager will monitor, evaluate, and enhance client communication quality, analyze customer complaints, conduct mystery shopper checks, and provide feedback to improve team performance.

The Senior Customer Success Manager at Mixmax will drive adoption and retention of the platform for key customers, acting as a strategic advisor and managing relationships to help teams improve productivity and achieve their business outcomes.

Manage a portfolio of ~100 accounts, driving customer success through strategic partnerships and data-driven insights. Identify risks and opportunities, implement automation, track KPIs, and develop consultative relationships to drive growth and renewals.

As a Customer Success Manager at Vanta, guide mid-market customers through their security and compliance journeys, ensuring satisfaction and retention.

The RCM Client Success Manager ensures client satisfaction by supporting their operational and billing needs post-software onboarding, identifying growth opportunities, and driving long-term account health.

Lead a team of Client Strategy Managers to drive client engagement, retention, and revenue growth through strategic planning and execution.

The Client Success Coordinator manages client accounts, ensuring seamless experiences from onboarding to delivery, while collaborating with internal teams to optimize program success.

As a Strategic Customer Success Manager, you'll enhance the success of Fortune 50-100 customers by managing relationships, driving adoption, and ensuring renewals while achieving high retention rates.

The Customer Success Director leads customer engagement, drives strategy for performance and ROI, and ensures achievement of renewal targets while managing complex enterprise accounts.

The Customer Success Manager will manage enterprise accounts through the sales journey, ensuring retention and building relationships for expansion.

The Customer Onboarding Specialist is responsible for training and onboarding clients on MerusCase software, maintaining client relationships, resolving inquiries, and enhancing customer satisfaction.

The Customer Success Support Lead facilitates technical assistance for healthcare clients, oversees helpdesk operations, and collaborates cross-functionally to resolve issues and improve customer experiences.

The Senior Customer Success Manager will build long-term relationships with customers, guide them from onboarding to renewal, monitor account health, and advocate for customer needs within the company.