Top Remote Customer Success Jobs in Rochester, NY
The Senior Manager of Customer Success will lead the customer success team, focusing on customer satisfaction and retention. Responsibilities include developing customer success strategies, mentoring the team, leveraging data to drive insights, managing customer escalations, and collaborating with various teams for customer advocacy and growth opportunities.
The Customer Success Manager will manage relationships with customers to improve adoption and satisfaction, aiming for high renewals and retention. Responsibilities include advising customers, tracking key metrics, executing communication strategies, resolving issues, and collaborating with various teams to boost customer value and usage of products.
The Customer Success Manager will manage ongoing customer activities, nurture relationships with stakeholders, monitor customer health, guide problem resolution, oversee the renewal process, provide visibility across departments, and develop advocates among customers to drive measurable outcomes and loyalty.
The Utility Program Software & SaaS Configuration Specialist will design, configure, and maintain software workflows for utility energy-efficiency programs. Responsibilities include implementing business processes in SaaS platforms, resolving bugs, ensuring an excellent user experience, and producing analyses to support program delivery.
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The Workday Client Partner acts as a trusted advisor to large enterprise clients, focusing on account management, relationship development, and driving revenue growth. This role involves engaging with senior stakeholders, providing sales support, and ensuring client satisfaction while managing strategic IT roadmaps and staffing changes.
The Billing Specialist is responsible for managing billing processes for clients including submitting claims, resolving billing errors, and providing customer support. The role requires preparation of patient statements and ensuring productivity standards are met.
The Client Relations Lead maintains and strengthens customer relationships by serving as the main contact between clients and the company. Responsibilities include leading client calls, resolving issues, onboarding new clients, supporting revenue growth, and engaging internal teams to align with client objectives.
As a Client Support Specialist at Ontic, you will engage directly with clients, manage support tickets, resolve issues, and improve documentation. You will work across teams to enhance client experiences while reporting on metrics related to client inquiries. Technical aptitude and communication skills are essential in this proactive role.
As a Veterinary Scribe, you will support veterinarians by composing electronic medical records and assisting with non-clinical duties. This role provides hands-on experience in emergency veterinary medicine, allowing you to interact with a medical team and contribute to patient care.
The Technical Quoting Specialist will oversee the end-to-end installation process and financial analysis for project deployments while collaborating with Sales and Engineering teams. Key responsibilities include evaluating service costs, analyzing data for improvement, and maintaining effective communication across departments.
Looking for a skilled Customer Support Specialist to join the Pay Support team, providing exceptional customer service and assisting with pay-related issues for global customers. Requires 2 years of customer service experience in resolving pay-related issues.
Top remote Companies in Rochester, NY Hiring Customer Success Roles
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