Top Remote Customer Success Jobs in Rochester, NY

The Customer Success Associate (CSA) at Turquoise Health will support strategic account management and ensure customer satisfaction through onboarding, renewals, and ongoing operations. Responsibilities include engaging with customers, supporting their needs, and participating in team projects while developing skills for advancement to a Customer Success Manager role.

As a Customer Success Manager, you will be the face of Insider to our clients. Your main responsibilities include understanding our clients' needs, matching them with our products, ensuring they utilize our technology effectively, and maintaining a strong relationship with them. You will also be responsible for providing feedback to your team, identifying opportunities to add value to our clients' organizations, and contributing to product development. This role requires a university degree in Business, Marketing, Engineering, or related fields.

The Customer Onboarding Manager will work with new and existing clients during the transition from sales to onboarding. They will manage project delivery, understand business requirements, and ensure clients gain maximum value from the Insider platform.

The Prior Authorization Specialist supports the Patient Access department by verifying insurance and managing prior authorization requests. Responsibilities include contacting payors for eligibility, submitting requests, and maintaining documentation of authorization activities to ensure timely patient access to healthcare.

The Client Success Executive is responsible for managing a portfolio of clients to ensure satisfaction, retention, and organic revenue growth. This includes improving client utilization of services, developing strong relationships, and implementing retention strategies to address client needs and maximize revenue.

The Senior Customer Enablement & Support Specialist at Sayge will guide HR leaders and coaching participants through onboarding and enablement, ensuring a positive experience with the coaching programs. Responsibilities include providing solutions, leading onboarding calls, and advocating for customer needs to internal teams.

As a Customer Enablement & Support Specialist, you will provide onboarding and ongoing support for HR leaders, employees, and coaches using Sayge's platform, ensuring a delightful experience with coaching services. You will respond to queries via email and Zoom, creating onboarding materials and leading calls as needed.

The Customer Success Architect (CSA) provides technical guidance to customers post-sales, ensuring they meet objectives and derive value from the company’s analytics tool. Responsibilities include advising on best practices, capturing product feedback, identifying growth opportunities, and cultivating customer references.

Responsible for customer care activities including billing and patient account balance collection. Duties include addressing customer service inquiries, resolving billing issues, performing collections of self-pay balances, and understanding billing procedures, reimbursement rules, and medical terminology.