Growth Customer Success Manager

Anaconda is built to advance AI with open source at scale, giving builders and organizations the confidence to increase productivity, and save time, spend and risk associated with open source. 95% of the Fortune 500 including Panasonic, AmTrust, Booz Allen Hamilton and over 50 million users rely on the value The Anaconda AI Platform delivers through a centralized approach to sourcing, securing, building, and deploying AI. With 21 billion downloads and growing, Anaconda has established itself as the gold standard for Python, data science, and AI and the enterprise-ready solution of choice for AI innovation. Anaconda is backed by world-class investors including Insight Partners. Learn more at https://www.anaconda.com.

Anaconda is seeking a talented Growth Customer Success Manager to join our team and drive customer retention, expansion, and satisfaction across our portfolio customers. In this role, you will be responsible for scaling customer success programs, identifying upsell opportunities, and ensuring our customers receive maximum value from Anaconda's products and services to join our rapidly growing company. This is an excellent opportunity for you to leverage your experience and skills and apply it to the world of data science, artificial intelligence, and machine learning.

• 1: Many Customer Management: Employ a digitally-led approach towards our Growth customers by building value-added customer programs 
• Platform Adoption Strategies: Analyze customer usage patterns to offer adoption insights and best practices, enabling customers to maximize the value they derive from our platform
• Collaborate Across Functions: Work closely with the customer marketing team, product team and product marketing to provide insights for digital programs that enhance customer retention and drive growth
• Value Acceleration: Facilitate value delivery, support, and outcomes for our annual customers through digital programs, office hours, and Zendesk, ensuring customer success at every touchpoint
• Education and Engagement: Educate customers on new and existing features, strategize to optimize product utility, and share unique product insights and best practices through engaging platforms like Zoom calls
• Content Development: Create technical educational content in the form of videos and emails to scale customer success initiatives, enriching the customer experience at scale

• Experience: 1-2+ years of experience in customer-facing roles (Customer Success Manager, Customer Support, Account Management), preferably in the software or technology industry
• Qualifications: Technical expertise in data science, analytics, or related fields
• Technical Acumen: Ability to translate business challenges into technical solutions and effectively communicate technology value propositions
• Communication Skills: Exceptional written and verbal communication skills, coupled with strong presentation abilities
• Innovative Thinking: Growth-oriented mindset, intellectual curiosity, and a proactive approach to driving customer dedication and adoption
• Tool Proficiency: Experience with customer success platforms such as Zendesk, Salesforce, Catalyst, and Tableau, along with the ability to navigate multiple systems and conduct insightful data analysis
• Performance Track Record: Demonstrated ability to consistently surpass revenue growth and retention targets
• Emotional Intelligence: High emotional intelligence, problem-solving skills, and a commitment to delivering exceptional customer satisfaction
• Technical Proficiency: Experience with Python, data science tools, and analytics platforms is highly desired
• You embody our values of Clarity, Care and Candor
• You care deeply about fostering an environment where people of all backgrounds and experiences can flourish

• Experience working in a fast-paced startup environment
• Experience working in an open-source, AI, or data science-oriented company

• You'll thrive in a high-performance environment where results are recognized and rewarded
• Your work directly contributes to shaping the future of data science, machine learning, and AI in the enterprise.
• You'll work alongside a collaborative team that values diverse, thoughtful discussion, clarity and candor.
• You'll be supported by a culture that puts employees first - with flexible hours, a fully remote setup, and a genuine commitment to your wellbeing and growth.

The application deadline for this role is 01/18/2026; applicants will be reviewed on an ongoing basis until the role is filled.

The US base salary range for this role is $56,000 - $81,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed in each job posting reflects the minimum and maximum target salaries for the position across all US locations.

Within the range, individual compensation is determined by various factors, including work location, job-related skills, experience, and relevant education or training. Your recruiter will provide more specific details on the salary range for your preferred location during the hiring process.

In addition to base salary, we offer a comprehensive benefits package that includes:

• Flexible Vacation Policy
• Medical, Dental, and Vision Insurance
• Short Term and Long Term Disability
• Paid Parental Leave
• Monthly Wellness Stipend
• Employee Assistance Program and Mental Health Resources

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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Anaconda is an EEO/AA employer M/F/V/D.